DO NOT buy anything from this store. You cannot take any hairpiece out of the box to see what it looks like. They will not exchange your item even though it says it on the receipt and will ACCUSE OF YOU BEING A RACIST IF YOU'RE A WHITE PERSON ASKING FOR SOMETHING THAT MATCHES YOUR HAIR TEXTURE. You can't even open the box at home or they will not honor their exchange policy! You buy everything sight unseen.
The manager, who is also the owner's son, is a total passive aggressive psycho. He accused me of wearing the extension on Halloween and trying to return it. I called the store the day BEFORE Halloween and asked if I can get a refund. The very sweet young lady who works there told me this was possible. My mistake for not being able to make it there by November 1st. When I tried to calmly explain this, he mocked me, talked over me and told me to get the hell out of his store. I refused to leave without at least exchanging it. I asked to speak with the owner, who he claims is his father, and I was told that was impossible because his father doesn't have time to deal with "people like me". Whatever that means. ???
But then he decided he was not giving me even an EXCHANGE because the box that the extension came in was opened (how are you supposed to see if it looks right if you don't open it?) Then he called security because I was demanding an exchange. There was no yelling. No outrageous behavior. I was simply asking for an exchange.
When the very kind security guard showed up, who happens to be African American, THE MANGER TOLD HIM I WAS A RACIST because he said that I said I wanted to return an extension that "better matched the texture of my hair". (How is this racist? It's a WIG SHOP.) My hair is fine, limp and pin straight. Since you are not allowed to actually take anything out of the box in the store, I assumed the employee who sold it to me gave me an extension that matched my hair texture. When I brought it home and unwrapped it, it turns out, it's pretty curly. Even the security guard had to tell the manager to act more professional and was wondering why he was even called there. The manager's behavior was bizarre and erratic. Either he is on drugs or he needs serious help. Trust me when I tell you...do not shop here. The aggrivation you will experience is not worth it. read more