The employees are always friendly and willing to help with the process…read more BOHC is on the third floor. I was there when the elevator wasn't working. If I wasn't running late, I would have moved my car. It's a good thing I don't have to come back that often.

I showed up 10 minutes early for my appointment at 10:15 for a preemployment drug screen. I waited…read morean hour to be called back to pee in a cup. It feels more like a DMV here than a medical office by their rate in which they accomplish very simple tasks. If you're coming here for an appointment make sure you have some time on your hands and don't take your lunch for your appointment like I did.

Not urgent care location. Do not waste your time and gas like I did. Stood in line just for them to…read moregive me a map of other locations.

This place is the worst. They take walk ins before people with an appointment. I waited an hour and…read more40 minutes before I just walked out. I have never waited so long for a Dr. I will avoid them at all costs. Don't go. Had to go back again. Still had to wait over an hour. The PA doesn't let you speak she talk to much and to fast. Horrible facility.

Called to make an appointment was on hold for over 45 minutes. Arrived at my appointment early and…read morestill waiting. Everyone who arrived after me are being seen before.

I delivered my child here. The registration is not friendly. The nurses were very nice and polite…read more However they have the worst communication system in their financial service department. They billed my insurance in correctly and failed to tell me that it was rejected. Have called over 10x for hours and no staff would take the time to actually help me with this issue. They said they took care of it but weeks later after calling back nothing was ever done. I moved out of state & now I have to fly back out their to fix this issue from 7+ months ago in person.

My daughter came for a follow up workers comp appointment. I have medical power of attorney over…read morehere. However, the staff would not allow me to go back with her. That is suspicious. What are they trying to hide? I have never been to a medical facility that doesn't allow the patient to bring someone with them. Banner is one of the worst medical organizations in the city!

I was obligated to visit to head back to work. A bit perturbed my paperwork did not suffice as…read morerelease to work. It contained all of the necessary information and specified "released to regular work" (or something like that). However, I still had to provide a specific letter which added mikage and time that I was not expecting. The lady suggested I just call my Dr and ask her to send one over. Thing is, they have a 72 hr TAT for those types of requests. So, I had to drive BACK to my Dr quite literally in a different city on the opposite side of the county mid day, not cool. But after returning with said letter, smooth. The staff was super friendly.

**MAKE SURE YOU MAKE A APPOINTMENT**…read more I cannot stress that any harder! Walk ins are great and they do accept them YES! But they see appointments first there might be a very long wait here. I had the lovely privilege to hear clients arguing with the front office staff here. Heard the provider yell I'm the only "f***ing one here" at coworker I understand a hospital to clinical side can be hard but everyone from the clients and staff need to just do better. Front staff were pleasant and asked firmly if I had an appointment as they were behind, and that walk in wait was closed because appointments were 2 hours behind.

Excellent customer service service. From the moment I stepped into the front waiting room to the…read moremoment I left the facility and the subsequent calls, I felt the professionalism was exceptional. I don't think I will ever experience another facility quite like this.

We just pulled in off the freeway from Utah moving to Arizona, 13 hrs. straight through and was…read moreexhausted, I explaned to the front desk eactly what I'm here for, I was then regisered, again expained what I needed, then taken to triage again explained my reasons (These employees were very pleasant). I was taken to a very cold room. I again explained why I was at the hospital. Four times before seeing a doctor. I was told to strip down and put on a gown, I explained that I cannot do this by myself, they stripped down in this extremely cold room put on a heart monitor (which was not even near the reason for being here). The female Dr. with a strong accent came in and first thing she said very rudely "What is your emergency." I explained for the fifth time. She said "there is nothing I can do." I said "why"? She again rudely said "We only handle life threatening issues." I asked her to explain, she could not even describe what she considered a life threatening issue. She only repeated same tone thre times. I asked "do I need to be litrally dying". Then started to judge me and insulted my intelligence. Then it was on!!! We had blows!!!! I'm not proud of my behavior and the exhaustion of the drive got the best of me. I needed compassion and clarification, not rudness obscurity. THE ONLY REASON I GAVE 3 STARS IS THE HOSPITAL STAFF SHOWED COMPASSION. I should have been told at registration or at triage this hospital is only for seriously death or life. I would have gone to a different hospital.

The reviews are misleading... Before my son was born, I went through and read a lot of reviews from…read moredifferent hospitals and was nervous about going to Banner Desert - where my OB delivered. I could not have had a more dramatically different experience than what I saw in the reviews - it's safe to say that the management has heard your concerns! We came in at 9:30pm to a very full labor and delivery floor - cancelled the inductions for the day & a woman had been waiting for a delivery room for 7 hours longer than me... Things were not looking too promising. The nurse in triage, Kristy (I hope I'm spelling that right) moved MOUNTAINS for us. She continuously let us know what was going on on the floor and how my labor was progressing. When there was no delivery room available and the nurses were literally spread to their max, she found a way for us to get to a room to help alleviate my pain and welcome my son into the world. I have never felt more looked after than I did with her. Following that, the postpartum ward was delightful! The team that works in there is extremely respectful and caring. Food wise, pretty good! Not the typical icky hospital food that you hear about! If you get the chocolate chip cookie, put it next to a piece of bread for a little bit and it isn't as dry & oh so much more yummy! I hope & pray that everyone gets to have my experience! Even the OB who was on call... I don't know if I would have remotely the same delivery experience if it wasn't for him & his gentle encouragement throughout - you are the best Dr. Canestraro!

Had foot surgery at this hospital, I had to pay roughly $5k in advance to hospital before my…read moresurgery. I questioned the amount several times but no one seemed to care. After surgery I called my insurance company & complained. They found that I was overcharged $3.200. I called several times to Banner to get my refund & all I got from them was it's a long process to get your refund. Took 2 1/2 months to get my $$. WHAT A SCAM!!!! OVERCHARGE PATIENTS & HOLD $$ MAKE INTEREST

I delivered my baby at Banner Gateway and all the nurses were so kind and made my labor and…read moredelivery amazing. My delivery room was giant as well! We had 4 labor and delivery nurses. Allie was my nurse towards the end of my labor and she was the nurse who helped me deliver my baby and all I can say is WOW! I will never forget how awesome she was and how well she took care of me. The postpartum care nurses (we had 6) were not as awesome as Allie but most of them were kind! The only reason I didn't give 5 stars is because the postpartum care is not the best. They tell you to get as much rest as possible and feed baby but then they come into the room every 5-10 minutes. Not sure if that happens everywhere, this is my first baby. We also had issues with the cafeteria not delivering food to my room. Overall, my experience at Banner gateway was great and i definitely recommend delivery your baby here if you are considering it.

Everything is wonderful. I'm healing. Fantastic. Therapy is intense but it's for my own health…read morereasons. The techniques that are used here are very up-to-date. The programs are Right on point for my needs to get me back to her. I need to be treated more like a family member than you are a patient when you need something. They are right here right away to 10 to my needs. I would recommend this Hospital rehab rehabilitation center to everyone and anyone who needs to heal properly and quickly the day Nurse's night nurses CNA's. Everyone is very very much appreciated by myself and my family so all of you out there they read this and have family members or even yourself that need that extra help. This is a place to come to sincerely yours Nancy Caoili.

My son was recently at Banner rehab West after being hospitalized for 3 weeks. When I read the…read moreamazing reviews I admit I was skeptical. I was wrong! The care he received here was unbelievable. From smiling Victoria at reception to every single nurse, doctor, PCT, therapist and pharmacist the kindness and expertise was unbeatable. I never had to ask for something's twice, actually I never had to ask at all.. they had it all taken care of. I will recommend this place to anyone and everyone who needs it. Thank you so much for your stellar care.

I unfortunately was not given the opportunity to experience the care at this facility due to the…read morerude interaction with the scheduler working 5/14/26 around 10am. As a healthcare worker, I appreciate listening to what my patients say and trying to offer them the same care/experience/ respect I would expect. I asked specifically by voicemail for a callback on a specific number to discuss the appointment. The scheduler decided to call back a different number( which thankfully I still was present for to take) When I asked if the vm I left was fully listened to and why the number I specifically listed wasn't used, the scheduler could not give an answer. Instead of trying to correct the situation, she decided to hang up and end the call. Very professional. I'm sure the PT I was intending to see was great. The facility was recommended by my MD, yet I will never know as this individual scheduler ruined this opportunity. I would hope the administration of the establishment would consider who they are using to interact with new patients to prevent this from happening to someone else. I currently do not recommend this facility.

This place is amazing! Very clean nice gym, all of the PT's are awesome but if you can choose a…read morephysical therapist choose SABRINA (I forget Her last name) but she is AMAZING literally the BEST. She is extremely dedicated to your overall well-being and healing and genuinely puts a lot of time, effort, and thought into your plan, exercises, and stretches. She knows what she's talking about and had a TON of experience too. She is genuinely passionate about her work and you can tell she loves her job. If somethings too easy or not working for you she will provide you with so many other options. Sabrina you are an Angel, and she will help you recover like none other!