Aby and her staff at Avondale Spooner are Great! This my second time going there this year. They…read moretake their time and push me just enough to get progress from the last time I was there. I really do appreciate that Aby personally handles my rehab! She takes a personal interest in every case. They actually know more than the doctor does. If I am having a bad day, they always turn it into a good one with their positive attitude. I would advise anyone needing physical therapy to check them out. Smiles makes every day better!!!

I give two stars instead of one because I feel that the ladies who check you in were AWESOME! They…read moretook good care of me when they noticed that I was not feeling good, and always after that made sure I was comfortible while waiting for my sessions. I give two stars to my therapist, whom I thought could have had a better "bed side manner" , but what I was very surprised and disappointed about, what that every time I came there, which was for 6 weeks, my sessions were only for 20 minutes, yet my insurance was billed for an hour each time. I was told to report this by my doctor to the insurance company because they are billing under fraudent circumstances. I have not decided to do that yet. I plan my schedule around that hour,,,, it should have been honored. Needless to say, I was not improving, and my doctor sent me elsewhere. I have been going to the second place now for two weeks, and have made a ton of progress...my therapy session is scheduled for an hour, and that is the service I get... for an hour! I would not recommend this Spooner.

Attended physical therapy due to my right moderate ankle sprain after twisting my ankle. I…read moreinitially walked with a limp and with the help of Empower physical therapy team was able to regain strength and ability to walk normal. I highly recommend Empower Physical Therapy at this location , very professional and thorough.

I received PT for a nagging case of lateral epicondylitis (tennis elbow) on my dominant side which…read morelimited pretty much everything I could do. Colten formulated an exercise and stretching plan along with therapeutic massage that gave me a pretty amazing 90% decrease in pain after my FIRST session. I am convinced, PT is SO valuable. Great workers here at Empower.

I visited this office a few times for adjustments and a massage. Unfortunately, my experience was…read morenot what I had hoped for. During one visit, a different female doctor came in unexpectedly and applied far too much pressure, which made me very uncomfortable. I originally thought I would be seeing the same doctor from my consultation, but that wasn't the case. A few weeks later, I returned for a massage, and the therapist seemed noticeably unenthusiastic throughout the session. When it ended, she simply told me to head to the front where "the girls will take care of you," which felt dismissive. Overall, the quality of care and professionalism just wasn't there. The front desk staff often chat among themselves and don't present a professional environment. Because of these repeated issues, I've decided not to return.

The adjustments that are done by all the doctors.There is awesome I really needed adjustment.It was…read moremy first time\nAnd I've been going for a couple of days now.I do want to keep in mind the assistance thereDementrice and Freda Make sure my therapy is very comfortable.

Just so you know, they take lunch from 1-2pm. If you show up…read moreearly to fill out paperwork you'll be waiting a long time, they don't answer any phone calls either. Eventually I walked down the hall to find someone, considering it was 15 min before my massage appointment was supposed to start, got rudeness from an african american lady who did not want to have her lunch interrupted and kept reiterating that I had to wait. I told her I'm sorry I didn't know but it also doesn't say anywhere that you all are taking lunch at this time (you should really advertise that or put a sign not blame me) and I didn't want my appointment to run behind if I have to fill stuff out ahead of time. The front staff was all over the place and I also had a guest with me getting a massage after me. Not a good impression at all and not a great way to start off a relaxing massage. They didn't decide to ask for full payment until 2:05 and were about to charge me more than I had already paid if I hadn't shown my deposit receipt. They finally took me back and I was rushing to get undressed and hop on the table to give enough time, my massage didn't even start til 2:17 and ended at 2:59, I knew that because of the laptop that's open while you get undressed which was weird, wasn't even used for music or anything. He didn't ask any questions other than what I wanted but didn't check in on the pressure or anything throughout. He was quiet until halfway through he started talking nonstop, cussing as he talked which I get that some people talk like that but not during a relaxing massage or in a professional setting, and he kept stopping the massage to get a thought out. He asked me if I ever heard of "scraping", I hadn't, so he pulled out a tool and said "this is what it feels like" and used it on my neck. He didn't even ask me if I wanted to try it he just went ahead and began rubbing it on my neck. I thought he'd quickly just to show me and I told him it didn't feel that bad...until he started doing it longer and he didn't say til after that it sometimes looks like a bruise, so I now have a nice big red hicky-looking mark on my neck! This made me upset more than anything after I saw what he did to my neck, I didn't ask for that! He didn't spend a lot of time on doing a complete and thorough massage, missed my feet completely (same thing happened to the guest I brought), didn't ask about my flexibility when stretching or if I could and the hot towel he used at the start burned my back to where I jumped in pain to take it off and it took a while for the sting to go away. When he was talking about his training he stated he barely passed his anatomy final which definitely was not reassuring to hear either. Nice enough guy but not a professional or relaxing massage experience in the slightest. I guess you get what you pay for. Word to the wise, if there are a lot of appointments available in a row for someone, you probably don't want to book with that person. I had to warn my guest who went in after me what had happened and regretted even bringing her here. If it was up to me I would have just stopped the appointment and got my money back, but guessing at the staff organization rudeness (and how the owner responds to other low reviews here) they probably wouldn't have given it I'd say 40% of the actual massage work was decent but the rest was just a weird and uncomfortable experience. I DO NOT recommend massages here at all! Update - the massage manager called to discuss what happened. She apologized and offered a 30min massage for me and my guest even though we paid for a 60min massage each, and my guest was from out of town so there was no point. She said she also talked to him about making sure he asks people before doing the scraping....but that's it. What a poor excuse for an apology, bare minimum if that. I told her he needs to be talked to about a lot more than that, they could face lawsuits for how he works. Didn't care in wasting my time further if they aren't going to go above and beyond to make this right. Told her I won't be returning and I'm not removing the review. People need to be aware of what's going on.

Took my husband who has never been to a chiropractor ever before here. He threw his back out a few…read moremonths past and has been fighting me to see a chiropractor. Looked at the Yelp reviews and finally convinced him to go. They were so nice to him and allowed me to be with him the entire time so he was more comfortable. The chiropractor could tell where his issues were just by feeling along his back while he had him do some basic movements. All of the front and back office ladies were super sweet and joked with my husband throughout which really helped his comfort level. After adjustment he got therapy with a TENS unit and heat which he LOVED. He is now finally a believer in going to the RIGHT CHIROPRACTOR.

PT Excellent service Care with my TEAM WAS PHENOMENAL! Jenny…read moreand her Team has helped me tremendous. Total Professional Personal care to my specific needs. Thank You Robert Navarro

If I could leave no stars I would. Made apt. post surgery as recommended by my dr. They cancelled…read moredays before apt. Rescheduled for today. They confirmed apt. yesterday, requested I fill out 10 pg. form then cancelled today hours before apt. because therapist called in for "personal reasons". Pick another place that is not as flaky and mismanaged.

They are in my network but billed me with a different doctor I've never seen to get my insurance…read moremoney! Very fraudulent. I will not pay this when in network and both deductible and out of pocket max have been met. Extremely frustrating.

Went in with untreated back injuries (bulging disc pressing on nerves) and potentially broken ribs…read moreTHEY DID NOT X RAY me for reference I was in the office getting adjusted 2-3 times a week they said they were going to and just never did at which point I FELT UNCOMFORTABLE I was being treated like clock work no actual effort going into finding and solving problems ADJUSTING WITHOUT X RAYs IS BEYOND UNPROFESSIONAL especially when your client tells you they have UNTREATED Injuries

"My elderly mother has dementia and had hip replacement surgery and after hospital stay, I was…read moregiven a list of Rehab Facilities for her to stay for PT and OT after surgery, and I was given a recommendation by a friend who had a relative have their Rehab stay at this facility - North Park Health & Rehabilitation in Phoenix, Arizona. It was a slow recovery for my mom, because she stopped caring to get better, after surgery and hospital stay. The staff at the facility were caring and supportive during my mom's stay. They took the time to understand her needs and treatments and were also helpful providing advice and support throughout her recovery process. My mom also had an issue where the date came where she was being discharged and the facility she previously lived would not take her back because they expected a hospital bed to be delivered and there was no need for her to have a hospital bed, because she was successful in getting out of her bed with PT and OT and she did not have a medical need for a hospital bed. This discharge experience became havoc for myself and my mother to locate a new place for mom at the last minute and North Park Case Manager along with my mother's Insurance Case Manager quickly resolved the issue and handled this problem immediately and resolved the issue and my mom's discharge and transport was a better experience to move mom to her new home." - Betty

I wish I could give ZERO stars…read more Our family's experience with North Park has been deeply disturbing. My father-in-law was admitted on September 9 able to walk, eat, drink, communicate, and carry on normal conversations. Within days, we watched him deteriorate dramatically. By Tuesday, he was chewing food and spitting it back out. By Wednesday, he looked extremely weak, noticeably thinner, confused, and "out of it." My husband immediately told staff that something was seriously wrong. HE was the one who raised the concern that his father appeared dehydrated and pushed them to give him IV fluids. When they first attempted the IV, they could not obtain access because he was already so dehydrated and had to call another team to obtain IV access. Despite his continued deterioration, he remained there. The lack of communication was unbelievable. NORTH PARK NEVER CALLED MY HUSBAND. NOT EVEN ONE TIME. My husband called THEM EVERY SINGLE DAY to find out how his father was doing. Getting an answer was a daily battle. He often had to call two or three times, sometimes more. The phone would ring and ring. He would be told to leave a message and that somebody would call him back. Nobody ever called him back. So he would keep calling until someone finally answered and gave him a brief update. This happened day after day. Meanwhile, my mother-in-law was physically at North Park EVERY DAY for approximately 5-6 hours and witnessed much of his decline firsthand. On Thursday and Friday, my husband repeatedly told North Park that his father was having serious difficulty swallowing. He specifically explained that it seemed as though his swallowing muscles were no longer working properly. We were told about speech therapy and were still being told to try to get him to eat. But this was not simply someone who did not feel like eating. We were watching a man who had been eating and drinking normally progressively lose the ability to swallow. By Saturday, he could no longer swallow even WATER. Saturday morning, my husband once again called North Park himself for an update. That morning he said he had had enough and told them he wanted his father OUT of North Park and sent to the hospital. ONLY AFTER my husband demanded the hospital transfer did a CNA speak with him on behalf of Dr. Hassan. My husband NEVER spoke directly with Dr. Hassan. Through the CNA, my husband was told they wanted to continue caring for his father at North Park, run additional tests, and obtain a chest X-ray. My husband strongly disagreed. He repeatedly explained that his father had been declining extremely rapidly and needed hospital-level care. The conversation became a heated verbal argument because my husband was demanding that his father be transferred. He insisted on the hospital transfer. I want to make this very clear: my father-in-law did NOT end up at the hospital because North Park suddenly recognized how seriously ill he was and proactively decided to transfer him. MY HUSBAND PUSHED FOR THE HOSPITAL TRANSFER. Once he arrived at the hospital, doctors found SEVERE DEHYDRATION, an infection/colitis, and BLOOD CLOTS IN HIS LUNGS. The hospital physician told my husband that his father was "very, very ill." Our family had been raising concerns for DAYS. If you have a loved one at this facility, please visit frequently. Call. Follow up. Write down names and dates. Document conversations. Do not assume someone will call you back simply because they tell you they will. Most importantly, KEEP ADVOCATING when something does not look right.