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    Apex Limo Services

    5.0 (1 review)
    Open Open 24 hours

    Services - Apex Limo Services

    Limos

    Town car service

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    5 years ago

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    M&M Limousine Services - Distasteful Email Marketing

    M&M Limousine Services

    1.8(184 reviews)
    1.0 kmThe Loop

    This is a very disorganized service. When you pay you have no idea what car you are paying for. You…read morejust have to put the correct amount in the form. No confirmation email unless you call later and request it. And that only works if you call multiple times. At the beginning I thought it was going to be good because they were texting me and emailing me options with fancy videos of the type of car (I wanted a 14 passenger party bus- Mercedes Sprinter Limo) and when it showed up it was a Sprinter van that was a tight squeeze. We had to ask the driver to keep the lights on the in the back because it was so dark. I could have gotten 2 Ubers if I just wanted transportation, but the point of spending this kind of money is to have a nice experience. The van was so high that I had to get my own step stool so my parents could get into the van. This put a damper on the whole night because we had 3 hours of time in the van and wanted it to be in a fun party bus where I could see my family's faces. The driver was very good though. 5 stars for Hector, we gave him an extra tip for his skill in handling Chicago Rush Hour traffic in such a big vehicle.

    We booked M&M Limo on Feb 20 to transport about 140 guests for our son's April 18 wedding in…read moreChampaign, IL. (70 from the I-Hotel, 70 from Hyatt Place). A 50 passenger and 24 passenger vehicle was required at each hotel, arriving at 3:30 PM and departing at 3:45 PM. On the Wednesday before the wedding M&M called and confirmed. However, the next day they called to tell us both 24 passenger vehicles were unavailable due to maintenance. By Friday morning they had no solution, so we had to scramble and pay a local shuttle $1,000 for an 18 passenger van and ask some guests to drive or Uber. Two hours before the scheduled pickup we were told a 50 passenger bus wouldn't arrive. Now we were in panic mode! After we demanded a solution, they were able to substitute another 50 passenger bus that had to leave 15 minutes earlier, forcing us to notify guests and adjust plans. The stress and last minute chaos ruined what should have been a celebratory day. If M&M can't reliably staff events in Champaign, they shouldn't accept work there. Return service in the evening after the wedding was also subpar. We expected professional contingency planning and timely communication -- neither was delivered. 2 days after the wedding, I emailed their owner Mike and have not received a response. We did get a call from their account manager Freddie. He assured us that a customer service member would be in contact. That never happened. It was a very disappointing experience!

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    Apex Limo Services - limos - Updated May 2026

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