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    Apex Kitchen Design Studio

    5.0 (1 review)

    Services - Apex Kitchen Design Studio

    Appliance repair

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    7 years ago

    Helpful 6
    Thanks 0
    Love this 5
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    Best Buy - Kennesaw

    Best Buy - Kennesaw

    (134 reviews)

    $$

    I had a less than positive experience at another Best Buy, so we decided to drive a little further…read moreto the store in Kennesaw. I was purchasing a new phone for one of my family members. Wes, the service associate and AT&T certified advisor, helped us. He was friendly, knowledgeable and very professional. He answered all of our questions and ensured that the new phone was set up correctly. At one point, we had a request that required a manager's assistance. Taj, the assistant store manger, came to save the day and help us complete the entire transaction. The only reason I'm not giving a 5 star review is because I later found out that they had attached our newly purchased Total Tech and Apple Care to my wife's account, not mine. This was an account that my wife had not used in over 12 years, and it was attached to an email address which she no longer has access to. I ended up spending 2 hours on the phone with Best Buy Customer Service twice, and nobody was able to transfer the Total Tech and Apple Care to my account. So, I was pleased with the service and support provided by Wes and Taj but later ran into lots of headaches when dealing with Best Buy.

    Attempted to return an internet order yesterday. The store has two apparent customer service lines…read morewith no signs at all indicating the purpose of the lines. Waited about 15 minutes and finally left the store without getting my refund. Will have to drive to the Hiram store instead. Unacceptable customer service with no management present.

    Apex Kitchen Design Studio - homeappliancerepair - Updated September 2026

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