I have been unable to make copies of my apartment keys and the FOB that came with the keys when I…read morerented my apartment. I was on Fulton street and walked into this store that I accidentally found while in the area. I walked in requesting a copy of my keys and the owner asked if I wanted him to make only a copy of my keys and why not the FOB, too? I told him that he couldn't do that and that only my building could. The owner reassured me that he had all the equipment in that store and he would be able to CLONE my FOB so I'd have an extra set of keys and a FOB just in case I lost my original ones. He was right! I live in Brooklyn and when I got home even the FOB worked. This place gave me great customer service and really came through. They certainly know what they are doing. I appreciate all the employees and the owner who took care of me at the store today, September 29, 2025. - Michael Caputo

I need a key duplicated came in and out very quick. staff mad nice…read more Stocks with all you need, i live in the area this became my go to hardware store

I bought a corded hammer drill here for pickup, and the next morning, less than a day later, it…read morestarted smoking while I was using it normally. When I brought it back and explained what happened, the manager, Yvette, plugged it in, ran it for a few seconds with nothing attached, told me it was "fine" and treated me like I was making it up. A drill motor running with no load won't catch an issue that only appears under load, and a brand new drill that smokes is a serious fire hazard. It was completely negligent of Yvette to tell me to continue using the drill and not accept it as a defective return. This creates both a liability issue for the store and a safety issue for me. I raised these concerns and she was dismissive the whole time. I ended up leaving, calling Ace's customer service line and getting them on a three-way call with the store. The phone rep was great and easy to deal with. Yvette only agreed to take the drill back because I'd ordered it online through Ace for pickup, which meant the rep could force the return. Otherwise I doubt she'd have budged. She gave the rep attitude too. After she hung up, the rep apologized to me for how rude Yvette had been. I went back to the store and the return went through, but even when completing the return, the cashier was openly cold. I asked how her day was going, and she just said "fine," flat and unfriendly, without looking at me. Because of this experience, this location has lost my business. I won't buy from a hardware store that doesn't seem to take seriously the safety of the tools it sells or how it treats customers who flag a problem. I've still got the invoice, the return receipt, and Ace customer support case number if the owner wants to look into it.

Has more in there than you think. And if they don't carry it they could probably order it for you…read more We've gotten everything from tools, paint, one of those standard city shopping carts for big Trader Joe's runs, to Christmas decorations. The employees are very helpful. I much prefer to visit this small business than the big box stores.

Thanks Brithers Hardware! I was in a pinch and you carried exactly what I needed. You have all…read morethe essentials to keep someone working.

Jimmy went out of his way to help me solve my problem! In a city where customer service is all but…read moredead, it's nice to know that there's a place that still seeks to treat the customer like more than a dollar sign. I'll be spending my money here from now on. Even if it means braving midtown.

Awesome plates and bowls We are located in Sunnyvale…read moreCalifornia and irdered online Absolutely awesome strong plates Very please Got the Brome plates 8 inch and 9 inch

Visited the shop for 2 ramen bowls and found exactly what we wanted within minutes! So many options…read morewith helpful staff! Definitely stop by if you need any kitchen supplies!

I don't have much experience fixing plumbing. They were patient and answered all my questions. They…read moreeven called my superintendent to make sure I was buying the right pipes, then cut them to size. Watching them at work was like a performance in itself. They're wizards with hardware. And friendly.

One of the last of the old-fashioned hardware stores, and I'm a fan. They have a wonderful, huge…read moreselection of hardware items, and their store personnel are knowledgeable. They are also honorable people. I had to return an item that It turned out I didn't need, and it was the smoothest return process I've ever experienced. What great people! So don't go to Home Depot, where they don't know anything about their stock. Come here.

I come time and time again, they never have basic things. Expedient and uncooperative styleread more

Good selection, great service. They found me a solution immediately…read more Down to earth guys who are ready to help! Thanks - will come again.

As expected, loved the selection of Japanese knives and wares, knife sharpening experience was…read moregreat as was service overall.

Terrible sharpening. Absolutely massacred my knives. Ruined geometry, not even sharp. What a shame…read more Id only buy plates from you.

Great service. No pushy sales people telling you what they like. Going to use them again when we…read moreredo our kitchen

Nick and Andrew were a pleasure to work with! Extremely responsive and made the process easy. They…read morewere very knowledgeable and their install crew was professional and thorough. I would recommend them to anyone looking for a countertop.