Koodo forced me to go to this store to pay my bill. Tom Harris the manager took my visa payment…read moreand applied it to something called Koodo Air not my account and now my phone is cut off for non-payment and they will not resolve this issue telling me I took the payment back, so I got a stamped receipt from the bank and took it in and they would not accept it saying that I had to file a dispute with koodo and gave me an email, I have emailed them twice with no reply so I had to endure the long Canada day weekend with no access to my bank account. No staff member contacted Tom Harris to try to resolve this, and I received no call from Tom Harris to help with this. I am not impressed, if there was a no star box I would be using it.

Sharan at the Crowfoot Centre was amazing. She was very knowledgable at the products and options,…read morewas very clear with explaining things. She was very patient through glitches and made sure I didn't leave until I understood everything and had all the cords, cases and covers I needed. She provided fantastic customer service.

This store just opened and they carry iphone products that are hard to get, like the Otter.... a…read morewater proof casing to keep your investment safe when outdoors. Well I asked and they gave me a good size discount, so for that and the fact the staff are very friendly and helpful they get a good review, try them out if your on w4th having a coffee or shopping. I got charged twice on my c.card purchase, what a hassle to get my refund... Well after 2 trips and 3 emails 40mins in driving plus 45 mins waiting to be served.... These guys need to get into business shape.

I really can't say I have any complains about this store and the guy that helped me pick out my…read moreplan. I can't remember his name, but I ended up getting a good plan and a new and free HTC phone, which he took the time to call four or five different stores to get for me. He told me that I could leave and come back in about an hour while he called around to other store looking for the free phone. When I got back, he told me he found one and it would take about a day for it to arrive. The next day, he had it ready to go and even help me to set up the card and the phone. I knew he was giving me the"salesman' attitude, but without the run around. He was very up front and even to this day, five months later, I haven't had any surprises or problems. Thanks for your help, And as always, Have Fun!!!

This Bell location is located inside Metrotown. Service was great here. I got an unlimited 15GB…read moreplan for $55 and the iPhone 13 on financing. Prices are ok. Pretty standard. I do like the unlimited plans and that I don't have to worry about getting charged. I don't think I will easily go over 15GB. Looking at my usage, I use about 3 GB a month. If I do happen to go over 15 GB the speed will go down from 5G to something lower (who knows what speed - Maybe 3g or worse 2g?). Anyways, prices are very reasonable.

The customer service I've recived has been awful, no one seems to know what they are talking about…read moreand I get a different answer depending on who I speak to. Sadly this still ends up with no help to me. I've been stuck with a type of phone that seems to have a nasty glitch (Seriously, stay away from the Samsung Reclaim), it took forever to get mine replaced after it broke down four different times, each time it was sent off to be repaired so I was without a cell for a few weeks at a time, and each time it came back with everything deleted, set back to factory default saying nothing was wrong with it. Now the new replacement has had the same glitch and Bell is refusing to do anything about it. I pointed out I pay extra per month for insurance, they tell me that only covers a lost or stolen phone. But oh! There is a way they could "help" me get a new phone, it would just mean my plan jumps from $60 a month to $80. Why is that, I ask....but the dude just shrugged. I've also lost my ring tone that I have bought several times, each time they tell me to log into the Bell site and that it will be in the "My downloads section" of course its not there and I re-buy it. A couple times I have gone into the mostly empty store and they like to pretend you arent there no matter how many times you politely try and get their attention they look right through you. I do not recomment Bell at all.

We came here to switch our family's 4 phones from our current carrier to a new one so we could have…read morereliable coverage in our neighbourhood and in general. The woman here was really knowledge and helpful, and had a comparable plan for similar price and better included service options. We swapped quickly with her help and now are so much happier. I would definitely come here for advice.

Wireless wave sells a ton of different things from Phones- from different providers such as Bell,…read moreRogers, Virgin, etc. Accessories, Navigation systems, etc. Service here is excellent in my opinion, they are very accommodating and offer great support. Staff here are very knowledgeable about phones and service plans. Definitely recommended.

This has got to be the most nicest, largest Mobilicity store, quite long actually, with one side…read morejust full of accessories, which is a bit of an aberration compared to Wireless Wave where they actually carry 4-6 different carriers. When you walk in, you just notice how spotless it is--all white. Nevertheless, it's as usual understaffed, with only 1 girl working during lunch. Nice to see they actually carry the newest Note 2, for a cool $600 to buy without contract, but mind you, you're tied to their network as it works on a different bandwidth. But i'm sure it's doable somehow ;) And like their plans; if you pay in advance, depending on which plan you go for, you also get some months for free if you pay in advance.

Great service from the cute girl. She is friendly and knows her stuff. She showed me how to use the…read morenote 2 inside and out. She also provided me with a clear decision on the smart case to be complete for my needs. I obtained her number from a prior visit and she was able to answer all my questions and have everything ready for me when I arrived at the store. I have never received such amazing service before. I definitely would recommend this location to family and friends.

My previous review was removed by yelp. Should I send you my receipt?…read more TLTR: Bough a phone, returned a phone with in a week nothing wrong, was told I had to FAX my id to unknown phone number because I had been flagged for something. I can't remember what they called it. My review dissipated for some reason. Yelp I'll be happy to email you my receipt to clear doubts.

Wow, they sure do have good salespeople here! I came in fully intent on buying something simple to…read morereplace my ancient phone that had finally died and left with an iPhone. It's not like i had even WANTED an iPhone prior to this, quite the opposite in fact. What made me change my mind? The man who helped me, Cesar, basically sold me on the phone by finding a way to cut 40 dollars off my monthly bill while still keeping all the features i had before! You had to have a smart phone to qualify- up until this point none of my phones had been smarter than me- and being a mac user, it seemed like the logical choice! I was pretty impressed with the service because he called Telus twice for me to ask questions i had about my new plan features and what they included. It isn't a Telus store so i don't expect them to know all the ins and outs of every single detail of Telus' contracts, so i was happy that he actually called to ask instead of bullshitting an answer just to quickly sell me a phone. He also showed me a lot of handy features and showed me applications i could download to even further cut my bill down by making calls through a wireless router! I'm assuming they make most of their money by selling phones and getting a commission for signing people up with Telus, so they certainly had no qualms about showing me how to save a bunch on my month to month bill! Also, this is the first time my phone hasn't been screwed up after activation. I'm pretty sure I have a ranty Telus review on here somewhere because in the past it has taken me more than one visit to an actual Telus store to get my phone working properly! For the first time ever, I had no problems with my phone after it was activated when i came here!

This store is my go to for my cell phone and accessory purchases, based on the outstanding service…read moreI had with two employees, Robert and Alex. Robert went out of his way to make my phone shatterproof and supported me with an issue I had with a phone carrier. Alex tenaciously helped me with an accounting issue and stayed the course with complete follow through, supporting my cause to the end.

So... after our whole run around at the Metropolis at Metrotown, to have our cell fixed, (Which…read morebroke with no reason or warning.) we finally had to deal with the shop on Granville, which was no pleasure ride if you read my Metrotown version, I explained in teeth pulling detail. Today they called to say the phone was ready. We did not have to wait two hours or be told to "go have a coffee and come back in a while..." BUT, we were given our phone back with zero battery charged. Thank you. How the hell do we even know if the phone is really fixed with a dead battery (which of course they received fully charged). We asked that they charge the phone while we go eat lunch. They reluctantly complied, but not before warning us that they are "not responsible if it gets stolen"--off their own counter behind the cash ? That would really be so perfect. What a dreadful place. Don't get your phone from Wireless Wave okay? Addendum: August 1st. The phone died again! The policy is that it has to die three times before they give you a new phone. Can we just run over it with the car and call it DONE ? ugh! *July 1st 2010: You're not going to believe this. We accidentally ran over the godam phone today. Seriously. Careful what you wish for kids, it may come true! lol