NO love for the Coquitlam Centre Fido store?!? I've been here a few times in the past, usually to pick up a phone reserved online, and have always found the staff to be helpful and as timely as they possibly can be. My last visit was back in October, to pick up my new iPhone 6. I had waited until the day after I got my delivery call and am glad that I did. Yaw, the salesman (the only one on shift when I arrived shortly after the mall opened) asked me if he could quickly give me a hand since he was just starting the process of issuing someone else their new phone. When I explained I was waiting to do the same, he made every effort to work through the first customer expeditiously so that I wouldn't have to wait too long. He DID tell me that when they'd made the calls yesterday it had been a mad house, with a line-up out the door, and they had ended up calling in EVERY available staff member to get everyone helped out prior to the mall close... Once my turn came around, Yaw was very quick in getting me through the process. He had already started printing out my paperwork while he was organizing the forms for the person ahead of me - quick thinking - and we were done in about 20 minutes. I don't think this was unreasonable considering I was signing a new contract and we discussed their product protection plan, which I ended up also buying (he waived some other fees in exchange and we discussed the best ROI on the plan - go B. Comm. majors! - which is about at the two year mark). All in all a quick and helpful experience. read more

Fido Store Coquitlam Centre - Wall of dogs! - Mobile Phones Near Me - Coquitlam, British Columbia

After much thought, I made a decision on which new phone to purchase. Fido Coquitlam Centre sold me, what I believe, a re-furbished Samsung Galaxy S4. When I got home and took off the plastic liner from the phone there were 2 circular indentations in the metal top right edge leading to a tiny dent in the metal liner on the front edge. With their 15 day return policy I went back to the Coquitlam centre store and they would not take it back. I did not open my phone, not one text, not one call. They can clearly check to see that the phone was not used at all. The Fido Store Manager, Kenneth, accused me of making those dents within the last couple days I bought the phone. After much time and anxiety dealing with this matter in the store... The Manager, Kenneth, finally said to me "would you take an exchange for your phone? If you buy a phone case from us?" I replied "YES! I will buy a case from your store when you give me an exchange." Then he says "No, sorry can't do it" I was like WHAT!!?? I told him, " you just offered me an exchange and when I agree, you say no?" Oh my I was so frustrated I could have hit the roof. So unethical to be treated that way. Kenneth, the manager of the Fido Coquitlam Centre is very sneaky and plays mind games. He pretends to be so nice but in reality its a scam. I usually write positive reviews about other experiences in general, this is my first review that is from a terribly frustrating and unethical situation. I hope this helps you all out there looking for a new phone. Avoid Coquitlam Centre. The employees are so friendly but when a problem happens with your phone, even within the return policy, the Manager, Kenneth, will find a way with words to trick you that is very disturbing. You will most likely end up with a faulty phone if you go to Fido Coquitlam Centre. read more

Horrible store. Employees and manager Jason are extremely unprofessional and above all dishonest. My husband and I upgraded our phones and renewed our contract on 3 separate lines during a Fido Treat Promo. The sales rep Natalie told us there is no way around the $25 service charge (although the Fido call Centre told us otherwise). Her and Jason decided to scam us by forcing us to purchase a device protection for 2 months on all 3 phones and in return will waive the upgrade fee. We ended up calling fido and cancelling the protection after we were told the $25 fee was not supppsed to be charged anyway. Jason called us and removed a credit on our account as we cancelled the device protection. Natalie and Jason both stated they never said we HAD to purchase protection or will get charged $25... Which they DID say. Both were arrogant and dishonest. Filed a complaint with their head office! read more

Okay, I met Jason, and he is an amazing guy! It truly was great customer service! I was skeptical walking in because of all the bad reviews. I think if you're a decent human being, he will go above and beyond for you. The bad review people must be complete A-holes or something. So... I bought an iPhone 6 yesterday, not only did he wave the additional fee's and give me a free 'fido gift bag'... BUT... He called me today to let me know that the phone I bought yesterday had just dropped in price today and maybe I should call and see if I can get that discount. I paid $407 for a 64 gig iPhone 6. Today I got the lower price of $129. He saved me almost $300!!! He did not need to do that, but he did. Thanks Jason! I'll be back to buy all my phone and accessories from you! read more

If there's only 1/2 a star, that's what I'm gonna give to this unfriendly Fido store!!! Been a fido customer for a very long time, and prefer to deal with them over the phone. But there are times that I have no choice but to go to the store just to pick up a SIM card, and people and staff here are the rudest that I know! Total opposite of the customer service on the phone! I tried not to deal with them but with some unavoidable circumstances, I've had to! Sent my 18 year old daughter to pick up a SIM that will be activated under her name, (her name already on file), with her driver's licence, and I said to call me to authenticate, but guess what, they didn't give it to her, and would only give it to me, since I'm the main account holder! Just a $10 sim card for crying out loud!!! And this is not the first time they've been rude to me. CS on the phone sent me to the store to finalize and get the deal on my other line, but then, refused to help me, and said, they wouldn't honour whatever csr on the phone gave me! Sooo inconsiderate, rude and NOT FRIENDLY AT ALL!!! read more

Buyer beware!!! If there was a zero star rating that's what I would have left! Bought a 1000$ iPhone 6plus from them they asked if I wanted extended warranty I agreed because they said that I would get a brand new phone no matter what( lost/broken etc...) what they failed to mention is that the warranty is through a third party called Asurion and the replacement phone that u get is a used refurbished phone. I lost my phone so I went to Fido they said that they're not responsible and that I need to call Asurion and deal with them even though Fido is charging me for the extended coverage every month, so I called Asurion and a week later I received an iPhone when I tried to install the sim card in the phone the slot would not open because it was broken! When I contacted Asurion they were very rude and they said they need to investigate because they check all devices in the warehouse and I need to ship the broken phone before they do anything else. It has been two weeks and I'm still waiting without a phone. Fido staff are trained to lie and Asurion is a fraud! Buyer beware! Cancelling contract and switching provider read more