The customer service I've recived has been awful, no one seems to know what they are talking about and I get a different answer depending on who I speak to. Sadly this still ends up with no help to me.
I've been stuck with a type of phone that seems to have a nasty glitch (Seriously, stay away from the Samsung Reclaim), it took forever to get mine replaced after it broke down four different times, each time it was sent off to be repaired so I was without a cell for a few weeks at a time, and each time it came back with everything deleted, set back to factory default saying nothing was wrong with it. Now the new replacement has had the same glitch and Bell is refusing to do anything about it.
I pointed out I pay extra per month for insurance, they tell me that only covers a lost or stolen phone. But oh! There is a way they could "help" me get a new phone, it would just mean my plan jumps from $60 a month to $80.
Why is that, I ask....but the dude just shrugged.
I've also lost my ring tone that I have bought several times, each time they tell me to log into the Bell site and that it will be in the "My downloads section" of course its not there and I re-buy it.
A couple times I have gone into the mostly empty store and they like to pretend you arent there no matter how many times you politely try and get their attention they look right through you.
I do not recomment Bell at all. read more