I come to this location very rarely due to the closing time. However today I didn't have much to wash sheets, comforter & some towels. I used #23 & the one directly beside it in the back. #23 is one of the two largest washers they have. I always put my detergent & softner in before the money and I always start the machines at the same time. I proceed to start both then wash as the prewash starts. #23 has 32 mins & the other has 31. The other non numbered machine started, water flowed & I could hear the water in the compartment pushing the detergent. I saw suds. Now #23 wasn't at the same point as the other. So I waited, went outside to put the detergent & softner in the car. I come back and still no suds. I check the compartment, and the water is trickling out the spout & its going around the detergent (powder). At this time, I push the remaining detergent in the chute while the water was still trickling. I wait, still no suds. Then I notice the timer still states 32 mins. (Remember I went outside & waited a few mins). The other non numbered washer was at 26 mins from 31. Clearly, there's an issue with the machine. I go tell the older korean/chinese male attendant that the machine is broken. He comes down & says this cycle is slow. (I selected colors premanent press). He starts pushing buttons, I hear the water streaming hard. Louder than before. He walks off. Now I'm thinking he's coming back, he doesn't. He goes back to the front & gets on his phone. I walk up, he's watching some movie or video & ask so do I get my money back. He says no. I said the machine isn't functioning properly. He said it is washing. He walks back down to them. I said I started both at the same time. The non numbered one has suds, #23 doesn't. He starts saying this one is larger & this one is smaller. I said that shouldn't make a difference in how it works. He walks off again. Again, I'm thinking he's going to get something to do something. He goes back to his phone. By this time, I'm about to lose my temper. So one more time, I go back to the front. I said I want to switch washers. He says you have to wait, I can't stop it. Ok fine. I ask so do I get a refund. He said no. I'll wash it for you. I said ok thank you, that's all I wanted. By the way, the non numbered washer didnt spin all the water out. I know they could have a little water since they are towels. This wasn't a little, I put them in the basket to wheel over to the dryer. By the time I had them in the basket, there was a puddle of water in the floor. Customer service lacks with this guy which is why I'm writing this review, which I never do. I feel like I had to go above & beyond for a 5.50 wash. And I was still cheated out of 75 cents, since the wash he did was 4.75. I hope management reads this & decides to have their employees trained on customer service & check their equipment daily or weekly. People are wasting their hard earned money on crappy equipment. read more