literally..do not use this service..use safelite. they sent torry over to replace my window and i…read moreliterally seen him pull in my drive way then drove off. i had my front door open and my garage door open as well. i work from home and once i saw him, i grabbed my shoes and he was gone. i literally called him back and asked for his location because i thought he was parking on the street however, he drove off. given off scam vibes. then he said i ordered the wrong window and someone should have called me. i stated to him that why didnt you just come to my door and alert me. he lied and said he was outside for 10 minutes and no one came. i said most people announce they are here by ringing a doorbell. he then got an attitude and said most normal people come outside when you know someone is on the way. he also hung up on me. i canceled my order and place it with safe light. this was the worse experience i ever had for a first time customer..do not ever use them. go to safelite. i promise. i work in healthcare. i know a lot about service and this was very upsetting. this was really bad. they did refund my order. hopefully, thats what they said..

We are visiting Ohio, and a family friend loaned us a car. I figured it would be nice to fix some…read moreminor issues on it. The drivers window would not roll down. I contacted Terry on a Saturday evening. He showed up at my home bright and early the next work day, troubleshoot my problem to a faulty power window switch, and even helped me locate one online for about a fifth of dealer cost. All that, and when I asked what I owed him he just said it was nice meeting me and went on his way. He's a great guy, and deserves your business.

Chip in a 6 month old vehicle window. Chris had it fixed in 20 minutes and it looks 100x better…read more Attention to detail, friendly, and very reasonably priced. Thank you.

Professional, on time, great communication. They worked directly with my insurance company and made…read morethe whole process easy. Thanks!

Safelite performed the chip repair on my windshield in under 15 minutes while I waited. They worked…read morewith my insurance company. So I actually had zero dollars out of pocket.

Can't say enough about the terrific experience I had at the Safelite in Avon, which was created in…read morebig part by an employee there named Nathan. I had a crack in my windshield, so I pulled in, Nathan greeted me and fixed the windshield flawlessly. When he came out to talk to me after the service, he mentioned that I had a flat tire...I knew I hit a big pothole turning into the shop, but didn't realize it popped the tire. Without hesitation - and without me even asking - Nathan scrounged up a jack, worked extremely hard to elevate my car, and put the spare on right there in the shop's garage. I was incredibly grateful, as he singlehandedly and without prompting made a what could have been an extremely stressful situation completely manageable. Not only was it terrific service, but it doubled as an act of kindness. Accordingly, I give the Safelite in Avon - and in particular Nathan - the highest of marks not only for service, but for going above and beyond to satisfy the customer. Thank you, Safelite....and give that man a raise.

One star is required. I had made an insurance claim through usaa for a LITTLE crack from a rock in…read moremy windsheild. I had left instructions that i was only available after a certain time.. they ignored my note and came while u was unavailable. When i called to ask why and if a technician was to come back out they just simole told me tough make abother appointment. I tried with no success... i called customer service and told them the situationthey informed me that the GM would reach out to me. No such call was made to me... the store was incredibly rude and had no care for the service he was providing.

I had an appointment. They came to the house and left a note on the car that I would have to…read morereschedule. They said that they called, but they had the wrong number. My Advice, go elsewhere.

Great response w/ competitive pricing. I ended up going through w/ our Insurance provider, but…read morewould've used Defender based on value alone.

These guys were great replacing the windshield on my SUV. From the first call they were courteous…read moreand communicative. They showed up prompt wearing masks and did the work at my house in under an hour - and also had a better price than others. I definitely recommend Defender!

James and his team did a fantastic job. he took the time to educate me on the different options so…read morethat I could select the best one for me. I will definitely use them again!

I have taken my car to CARSTAR on multiple occasions and have not been let down. Cody and his crew…read morego above and beyond to get the job done. They offer unbeatable prices and maintain constant communication on what is going on and give you options on what you can do. I'm far from being a "car guy", so trusting someone to work on my car isn't easy, but Cody and the guys at CARSTAR have definitely earned my trust from their great work and customer service. After reading this I realize it sounds a lot like an advertisement, but I have a hard time choosing different words to get my point across. Fact of the matter is...just go to CARSTAR. (It still sounds like an advertisement, doesn't it?)

My fiance stopped in last week to have my replacement mirror painted on my nissan they were able to…read moreget it done and ready to go the very next day. They even offered to install the new mirror for me. The guys at the shop are very professional and genuinely good people. I HIGHLY recommend using them for any body work you may need! Will be using them again in the future!!

Wow fixed my jeep up good as new after a minor got backed into problem. Quick & easy estimate, by…read moreappt. The fix was scheduled quickly after and done in 2 days. Back bumper & tail light basically. Adam was the estimator a real pro. Car came back very clean in fact they cleaned everything! Looking like the day it came off the lot. "Like it never happened" he said & he was right. Good as new. 5 stars well done. A professional organization from start to finish. Thanks Gerber.

Cars always look great after repairs at this facility. Highly recommend them. Always polite,…read moreprompt, and very professional.