I had a representative from this company visit my house to look at an issue with my dishwasher. My fiancé was home, spoke with the representative, who diagnosed the issue in about 5 minutes, charged us a $75 trip fee and left.
I had a few questions regarding the repairs needed and attempted to call the company at the number they called me from to setup the appointment. Over the next three weeks, I called 9 times and left 5 messages, and received no call back.
I then completed the repair elsewhere. I finally did get in touch with someone at the company who promised to look into my complaint (I had called to request a refund of my trip fee, and truthfully, was shocked when someone answered the phone). She did call me back the next day and left a message. I again called back and left a message, and did not receive a call back, although I did call back the next day and the woman picked up the phone. She informed me that it was unfair and unprofessional for my to ask for my trip fee back, because the work (the diagnostic job) was completed. I said the diagnostic fee was paid assuming that the company would complete the repair if requested, and by not calling me back, I was unable to schedule a repair to be completed, and therefore was entitled to the money back. She continued to refuse, to which I mentioned that my thought was the company was a crook if they had no intention of calling a customer back after taking a trip fee. She lectured me for a few minutes on calling them a crook, and then hung up the phone.
This is just a warning to consumers to be cautious when doing business with this company. read more