Now that its been a month since my project ended, here are my thoughts-- TL;DR they're solid folks…read moreto work with.
For some context, I have personally project managed my own smaller projects before this in the same home by contracting directly. In the last 1.5 years, I've replaced flooring throughout, closed up some extra doors, new roof, replaced a door with a window, full paint throughout the house, installed a new bathroom vanity, a couple of DIYs, etc.
It was a *LOT* of work to do this; but I was fortunate to have a flexible work schedule at the time in order to oversee my project in this way and I was onsite daily, often working in the backyard on my laptop.
For this most recent project, I knew I needed professional support to do a 'like for like' bathroom remodel and a half bathroom remodel to pull out an old shower shell and replace with tiling with updated fixtures and electrical. The crew also replaced 5 interior doors in the home including a garage door.
Home remodels are tough; most of us homeowners have high expectations which makes sense given that we're spending large sums of money to do a project and then we also live in the house afterwards... we tend to fixate on the smallest details. Is everything perfect? No. But is hiring a professional contractor worth it in certain cases? Yes. I can attest since I've gone both routes now in the last 1.5 years re-working a very worn 1980's home into something that feels fresh.
Of the 4 companies I met with, QA builders came in with the best quote and fairness. I was not "mansplained", I was given a fair quote from the first interaction, follow ups actually happened after the first meeting, and our PM Josh was helpful, respectful, communicative, and informative throughout. I rarely felt I had to 'chase' Josh down for next steps. That's HUGE
A big plus of working with a contractor is they can help you deliver materials to home for staging such as tiles, plumbing fixtures, bath fixture, etc. Since I don't have a truck, this really came in handy. Additionally, it's a second pair of eyes to help you follow up on random missing parts that are needed and also a human to help advise on small but necessary questions like how many pieces of metal edging for the bathroom would be necessary. Josh was our main point to everything, and honestly, feels like I really paid for his partnership more than anything else. He took a big burden off my plate by organizing the teams, permits, stages of work, etc.
We also had some unexpected changes; the main contractor (not Sal) worked on our project for two days before swapping out with an associate. First day was bumpy as things were moving quickly and due to some miscommunications between me, my partner, and the person working the shower head. I came home from work and was upset to discover the shower head was not installed at the right height. The team also began demo in bathroom we had *not* planned for so it was not so fun to discover my belongings covered in demo dust while the other bathroom was completely cleared out for demo. Given it was the first day of the project it made me worried for what would follow, but Josh and the contractor resolved the height issue after I asked for the change without hassle. I threw out my toothbrush, packed out my other bathroom items, and moved on. Rupture and repair means everything, and the team handled the rupture. :)
Day to day - language was a bit tricky sometimes; thankfully I shared the same language as some of the workers which helped a lot, but there were also some moments where things were unclear. Workers were a bit of a revolving door; generally we had one "tile person", one electrician who also did other projects, and one generalist who helped with our doors and random paint projects and some other folks who stopped by for certain parts. I found out that it was helpful for me to be home every day during the project during the morning at least, to field all of the questions before heading off to work. It probably would have delayed the project if this were not the case.
Although we had people in and out of the home for 4.5 weeks of the project daily (and sometimes on Saturdays), my indoor cat was never endangered or escaped. I'm thankful that one of the workers always made sure she was safely tucked away before beginning their work for the day. A random but annoying thing that ended up happening - because we left the front door open during the day of the project, we ended up having swarms of flies persisting in our home. :(
Tip - I discovered that the 10% of tile overage I purchased was not enough two times; I had to go out and buy more, which was fine for some parts but then also rough for another because the tile ended up being backordered for days which halted the project. Consider buying way more because even when I bought more tile we barely had enough to finish or making strategic purchases where vendors have enough supply on hand during your project.