Jeff really when above and beyond to get my glass AND camera covered by insurance I can't thank him…read moreenough! I went to a few shops and dealerships before I got here no one could help me like they did! FIVE STARS

Jeff at ACA Automotive delivered some of the best customer service I've experienced. His…read morecommunication was prompt, professional, and transparent from start to finish. He kept me updated throughout the entire process and explained everything clearly. What impressed me most was his honesty and knowledge. He was well-versed in my warranty coverage and, instead of guessing when a question was specific to my warranty provider, he told me exactly who could give the definitive answer. That level of integrity is hard to find. No gimmicks, no pressure--just straightforward, honest, and exceptional service. Jeff made the entire experience stress-free, and he's a true asset to ACA Automotive. I highly recommend working with him.

I have never had a bad experience at this Valvoline Oil change facility. The staff are always so…read morenice and helpful and make honest recommendations and I feel they are very trustworthy. The property is also very clean and the staff always appear very professional. My car needed an oil change, new wipers and a new battery. Ana, Andrew, Cesar, and Matthew were absolutely amazing!! It's not always easy as a single woman to trust people, especially when it comes to your car, but I really feel like they are honest and will give you the best deal possible, especially when it comes to more than just an oil change for your car. I highly recommend them for regular auto maintenance!

I always have a great experience at this location. Hector, the manager, was incredibly kind and…read morehelpful, and Crystal took the time to walk me through all of the services Honda recommended for my car. She explained clearly why each service was important, which I really appreciated. As a woman, car service places don't always make you feel respected or fully informed, and sometimes it can feel like people are just trying to take your money. That was not the case here. Hector and Crystal were honest, patient, and genuinely caring. Hector even helped me reset all of my sensors, and they were able to locate a nail in my tire after I mentioned my tire sensor kept going off but I couldn't find the problem. Their customer service goes above and beyond, and I'm always thankful for their help. This is the location my family will continue to trust and return to.

I went to get an oil change this weekend and Sydney helped me during this visit…read more She also informed me about other services that I could use. The service was overall informative and customer service was very good. Thank you.

Honest people! Shoutout to Ali and Josue. We went to do a quick top off/checkup before a road trip…read more They were honest about us not needing an oil change and topped us off for free. They were communicative the whole time - I ended up needing some lights changed, and they took care of it no problem. Thanks guys.

I brought in my '06 RSX Type S to get a new clutch and flywheel installed. I bought an ACT…read morelightweight flywheel and an Exedy Stage 1 clutch and brought it to them. I was also having issues with the clutch hydraulics (bought this car used, love it to death but don't like the way it was previously maintained). Upon investigation, they found that the master and slave cylinders were getting stuck, and they replaced them with reasonably priced parts. When they got to removing the old clutch and flywheel, they sent me a picture of the shoddy workmanship that the previous person who worked on the clutch did. They showed me that a bolt was barely screwed in! I can tell by the condition of the bolt that it had been like that for a long time. The diligent mechanics also noticed worn bushings and replaced them. All issues were evidenced with pictures so you know they're not fooling you. I previously worked as a mechanic so nothing gets past me when it comes to my vehicles being worked on. These technicians are diligent and the labor rate is very fair; you get what you pay for, in a good way. I immediately took a drive down PCH to Huntington Beach to begin the clutch break-in process. Everything feels perfect and I am happy with the work completed. I will be returning to Big Q for all my major service needs. As will my mom, whom also previously brought her car in for service.

I had been here once before and had a great experience, so when my car's AT light went on…read moreunexpectedly one night I called them first thing the next morning to see if they could get it in. They said they could and gave me a timeline for working on the vehicle that matched my needs. While I appreciate them getting me in on short notice, they consistently over-promised and under-delivered on when they would be able to work on my vehicle. They were able to diagnose a couple of leaks that they thought were the problem and sent me photos to show me what they were looking at. In the past when I've left my car at this shop for work they sent over a detailed estimate before starting the work, but this time I only received the verbal estimate over the phone. I drive an old car, which isn't worth much, and I did let the person know that I wasn't interested in investing more in repairs than the vehicle is worth. As it was, the two leaks were just over $1K to fix, and I OK'd the work to begin. After fixing the first two leaks, they then came back and told me there was a third leak, which would require a more major repair to the transmission and they would have to have their transmission person (who wasn't there that weekend) send me an estimate the next day. While I understand that it's plausible that the third leak wasn't something they could have originally diagnosed, it felt a bit weird that the photo they used to show me the leak was one of the original photos they had sent before starting any work. If the leak was visible in that photo, I'm unclear why they couldn't have diagnosed it earlier. The added cost of this additional repair definitely tips the scales of worth-it/not-worth-it to repair vs replace this car, so I wish I had had all the information before deciding to make the initial repairs. Unfortunately, despite stabilizing the ATF level, fixing the leaks did not resolve the transmission issue. On a smaller scale, they didn't check or top up the tire pressure, which most mechanics I've gone to have done as a courtesy when working on my vehicle. The day after I picked up my car the tire pressure light went on, and when I checked my tires all four of them had low pressure. It's a small thing, but especially when dealing with expensive mechanical items like cars, the small things matter a lot in creating a sense of security and trust with your mechanic. They did mention that they were under new management since the last time I had been in, which may account for the different experiences.

Last week I walked out to my car and found a flat tire. American Tire Depot was the closest shop,…read moreso I went straight there. Luis was fantastic, and I couldn't have been happier with the experience. Luis and his team are honest, and easy to deal with. I'm already back just days later to take advantage of their other services. After a great first visit, American Tire Depot is my go-to shop for my car.

Daniel at this American Tire Depot was so friendly and knowledgeable when it came to my Tesla Y…read more Did you know that Teslas are notorious for alignment issues due to their heavier weight and construction? Well I learned this from Daniel after my rear tires were wearing unevenly. Daniel was able to fit me into that day's appointment schedule and had me on my way in less than a hour of waiting. I received a full report on how my alignment was before and after it was adjusted. Alignment is under warrantee for 90 days but Daniel told me about the 1 and 3 year add-on to that warrantee. At either $49 or $99, it was a no brainer. I opted for the 3 year extended warrantee and will be returning every 2000 miles to get my alignment check up. Thank you Daniel and the ATD team on Long Beach Blvd. You guys are excellent!

I came to this location yesterday for an oil change. I was helped by Cassandra, Kassandra, and…read moreFrancisco. They were very friendly, fast, thorough, patient, and helpful. I will definitely come back to this location and recommend it to others. P.S. Thank you to the Cassandra who gave me a little discount for adding in a new main cabin filter.

I normally go to the Buick dealership but my boyfriend advices I try out Valvoline. Upon arrival I…read morerequested an oil change. My service provider was Martin and Johnathan, they worked together to provide efficient and quality service. I appreciate how thorough this service was, they check to make sure my blinkers, gas break etc was working correctly. I really love how fast in was in and out! I will def be back again.

Best certified smog check spot in Long Beach. No nonsense fair pricing. If your car fails, or the…read morecar isn't ready for a smog check, they will do it for you later at minimal cost. It's just too bad they don't like to fix old German cars.

I took my car here for a routine oil change, and the same day I got home, I noticed oil leaking all…read moreover my driveway. Because I was getting ready to go out of town, I took the car to another mechanic to have it checked. I was told that something underneath the vehicle had not been properly tightened/secured during the oil change, which caused the oil leak and led to serious gasket damage. I'm now being told the repairs could cost around $6,000. My car was not having this issue before the oil change. What should have been basic routine maintenance turned into a major mechanical problem and an extremely expensive repair. I'm very disappointed with the service and the damage this has caused. I would strongly recommend anyone coming here for an oil change check underneath their vehicle for leaks immediately afterward and have the work inspected if anything seems wrong.

I took my van in to get checked out and they were very quick to respond, helpful with the service…read moreand had the integrity to let me know nothing needed repairing! I would absolutely recommend them, very honest people.

I was in the process of making a decision to either sell my car or fix my 500SL Mercedes. After…read moredoing due diligence with manufacturer and a couple private auto repair places (and having had great tire replacement at Tom's tires in the past) I returned to Tom's Automotive Service Center. They explained what I needed I ordered this service The quality was outstanding and the value very reasonable. I recommend them highly and give Victor an extra kudo for his help! You won't go wrong taking your automobile there.

Back again this Saturday morning for another oil change. Got here at around 8:04 ( they open at 8)…read moreand was taken in right away! These brothers really get to work! Love their honesty and the quality they provide. Both brothers have helped me out and they're both so friendly and welcoming. They still provide the punch cards and I'm almost at my free oil change . This place is by far the best when it comes to quick and easy oil changes. Thank you guys!!!!

First-time customer and new resident of Long Beach - from L.A., so not that far, but enough to…read morerequire all new services - so glad to have found my new go-to oil change location. Fair & honest quote via Yelp, and professional & welcoming upon intake/checkout. No upsell, no other added fees/suggestions. Easy in and out on a Saturday afternoon.

we brought our vehicle to Orozco's for an electrical issue, taking a chance they could help us, and…read morewere very very happy with the service we received from the manager and the technician assigned to our vehicle. the technician needed to be a specialist (why we chose Orozco's!), and we were impressed with the roster of professionals there, as well as the expertise applied to resolving our vehicle's problems! we are very grateful for the thoughtful and timely communication and the enthusiastic personal service. i'm not going to say this happens very often, but i felt their dedication to our vehicles challenging issues likely took more time than they assessed, yet they honored their estimate and kept us informed throughout, making the value of our visit exceptional. highly recommend Orozco's, they have earned our loyalty.

Had a issue that was so amazingly resolved by 'EDDIE' that I am compelled to write another review…read more Sir, your professionalism, even under unwarranted pressure shows the character of the business and those who work there. Thank you.