I came to this facility to get evaluated for sinus concerns and hearing loss…read more The first time I met with someone, I felt the staff was so nice. Every visit after that was a $$$$ show. I frequently had to wait 1-2 hours for a scheduled appointment in the waiting room. I had a hearing test and the only thing they recommended was hearing aids. I somehow knew I wasn't crazy, but no one seemed to understand what was going on. After seeing 4-5 ENT's, I finally was referred to Jacob Ossoff who immediately gave me a diagnosis of otosclerosis. He referred me to a surgeon. I am having the surgery next week to finally fix my hearing loss. It's so comforting to know I will soon be able to hear better. My advice to anyone struggling to get answers is to keep on trying. You will eventually meet the people that will help you get the diagnosis you need.

Wow! Where do I begin? Casey was the most dismissive person I have ever encountered. I drove an…read morehour to see her to review my test results for my sleep study and Ct scan. She had another nurse tell me I didn't need to come to the appointment. I stated a simple phone call would have sufficed having from North Phoenix. Then I demanded my test results that's when Casey came from behind the wall, keep in mind I am standing at the receptionist and she began yelling that I don't have sleep apnea in front the other patients waiting in the lobby and that there was nothing to discuss. Absolutely unprofessional. Have some common decency and have this talk in private safe space. I was so embarrassed leaving that office. I would not wish this upon anybody. Later, I reported back to doctor. Hopefully they find kinder and properly trained people to work with.

Dr. Lee was the 4th provider I saw to remedy my ear problem. I'm grateful to him and his staff for…read morefixing my ear after several months of pain. The staff was very kind and great at communication. I would most definitely recommend Dr. Lee. A big thank you to Christina - office manager and Desiree - PA.

I CAN BREATHE THROUGH MY NOSE! Dr Lee did an amazing job. I just finished the procedure and I can…read moreI can breathe through both sides of my nose.. Right now I'm in the stage where my throat is numb from the numbing medicine causing strange, swallowing, but swallowing fine nonetheless. Day 2: In addition to getting Afrin and sinus rinse, be SURE to get popsicles! Popsicles are lifesaver for the throat the first couple of days!!! Today my sinuses are kind of swollen so it's hard to breathe through my sinuses, but I was expecting that. Day 3: just woke up to take some Tylenol and I am not in pain, but the biggest news for me is that I can breathe through both sides of my sinuses, and the majority of the swelling is gone!!! Forgot to take the steroids this morning and my other antibiotics so I'm a little stuffy today, but still feeling really good !!! Day 8: Every day is a little bit better than the day before, and I am sounding less "sinusy". Just did my evening, sinus rinse and had quite a bit of debris come out of my left sinus cavity under my cheekbone. It feels crazy because a lot of the pressure that I was feeling in my teeth seems to be subsiding.

Do not waste your time or money. Ents that cannot do eplely maneuver or refuse to, tell you to go…read morehome and clean out your blocked ear. I went to Urgent care after being at there office. I finally walked out on my useless Dr. Kaplan. She was busy telling me everything she doesn't do, I am not sure if she does anything.

I have been going to AOC Physicians for several years. I see both Dr. Alyson Kaplan (ENT) and Dr…read more Amanda Schnayer (Audiology). I receive excellent care from both of them. They are kind, professional and knowledgeable. They address my concerns at each visit. Before AOC I had previously been to several Otolaryngology offices and received poor treatment from either the ENT or Audiologist. I will continue my care at AOC. I highly recommend AOC to family and friends. The front office staff is very efficient.

I will be beyond grateful to Dr Mancuso,he is a compassionate and knowledgeable doctor. After the…read moresurgery, my son , is doing great. Dr Mancuso got my whole trust since the first visit, I couldn't choice for a better doctor. Thanks for all you have done for my little boy!

Just left PCH after my daughter had an earring back stuck in her ear canal for an unknown amount of…read moretime. After seeing 3 doctors last night with no progress, Dr Mancuso was able to remove the object in less than 10 minutes. He was exceptionally attentive and put us at ease with his professionalism. We cannot thank you enough for your attention and patience with our princess! Your work is priceless!

i had such a great experience here. everyone was absolutely amazing from start to finish. they were…read moreincredibly patient, kind, and made me feel genuinely cared about the whole time. what stood out the most to me was how much they actually listened. i never felt rushed or brushed off, which is rare. they took the time to hear me out, answer my questions, and explain everything in a way that made me feel comfortable and understood. everyone was respectful, professional, and just overall very compassionate. it made a stressful situation so much easier. i'm really grateful i found this place and would highly recommend them to anyone looking for quality care.

Been to a few ENT's in the valley but finally found a home here. I am very happy with the care I…read morehave received for the past several years. My ears, nose and over all allergies are thankful. The front desk staff is friendly and they always seem to be able to squeeze me in with my crazy schedule. I have recommended many folks here and they are happy as well.

I want to get wax cleaned out of my ears. There was some prep that had to be done at the first…read morevisit and at home. At the second visit they successfully removed all the wax and I have not been back since. Highly recommended.

Went in to see doctor because I lost 90% of my hearing in my one ear. They did a hearing test then…read morewent in to meet doctor Pryor. He said well based on test my right ear the nerves not responding to sound, said you dont have infection or fluid. The man did not look at my sinus, in my throat or touch me. Basically said nothing he could do, except maybe ct scan.. I said get me a scan his reply it wont show anything. Run dont walk stay away from this place. Wasted my time.

Dr. Kelsch is an exceptional surgeon. He was highly recommended by my family doctor and had the…read morerespect of the nurses who took care of me pre and post op. His bedside manner was excellent, he was very clear in describing to me what he was going to do, had to be done and why, and the outcomes. My surgery was complex and the work done by Dr. Kelsch was first class. I'd highly recommend him.

Ugh... front office is SO rude! The front office receptionist was so nasty to an elderly patient…read morethat was ahead of me. The receptionist was berating him and he could not hear- I stepped in to try and help him. It was awful! Anthony the PT is incredible!! He is SO kind, patient & professional! I would never return to this office if it weren't for him! The medical profession has gotten SO unprofessional! So thankful there are clinicians like Anthony Veglia that have not lost their compassion and empathy!

5/5 stars... I have…read morebeen searching for an answer to my hearing loss for years. He was immediately able to diagnose me with a rare condition and refer me to a surgeon. He also ordered a sinus CT (for my sinus issues), a ear CT (to further assist with hearing issues) and a Sleep apnea test to be done at home. He was kind and explained things very thoroughly. It has been such a frustrating journey to go to doctor after doctor and get no answers. I am so grateful I found help. I am having surgery next week and am looking forward to hearing better.

Dr. Ossoff was wonderful. He explained what he was doing, did it gently, and then explained to us…read morewhat he had seen, sharing the video the camera took along the way. He was courteous and took the time to make us feel we understood. His staff was friendly and efficient.