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    ANY LAB TEST NOW - MESQUITE

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    Quest Diagnostics - ENT Doctors orders (common food allergy)

    Quest Diagnostics

    3.0(2 reviews)
    6.1 mi

    I had a 10:10 a.m. appointment today and arrived approximately 20 minutes early. The waiting room…read morewas full, so I checked in using the kiosk and sat in the designated waiting area outside of the lab. The kiosk specifically confirmed that I would be notified by text when it was my turn. After waiting approximately 40 minutes with no text notification, another patient walked out and informed me that staff had called my name several times. I immediately went inside and explained that I had never received the text alert I was instructed to wait for. What was most frustrating was the response to the situation. Rather than acknowledging that I had already been waiting for over 40 minutes due to a breakdown in the notification process, the staff member stated that she thought she had sent the text but was unable to confirm that a notification had actually been sent. I was then told that I would have to be treated as a walk-in and wait behind approximately seven additional patients who were in the waiting room at that time. By this point, I had been at the location for nearly an hour and had already lost a significant amount of unpaid work time, despite arriving early for a scheduled appointment and following the check-in instructions provided by the kiosk. Technology can fail. My concern is not simply that I did not receive a text message. My concern is the lack of accountability or reasonable effort to correct the situation once the error was identified. Reclassifying a patient with a scheduled appointment as a walk-in and placing them behind several additional patients because the facility's notification process failed is neither reasonable nor an appropriate resolution. I ultimately left without having my scheduled lab work completed. This was an extremely frustrating and disappointing experience.

    My mom taught me gratitude, so I have to shout out my fantastic customer service experience at…read morequest diagnostics inside Tom thumb. I wish I got her name, but the petite, slender African-American nurse (?) with spectacles is a lovely human being. She went out of her way to communicate well, despite doctor sending blood work orders- I was still a walk-in, and I realized that when I checked in. I was in and out in less than 15 or 20 minutes did not feel the prick in my arm at all. Also had a lovely serendipitous encounter with a gorgeous violinist just outside who wasn't there when I parked at 11:05am! Posted this full video on my tiktok and happy to see lots of activity on her VENMO. I used to play all the time and I could have listened all day. Happy Halloween everyone- be safe!

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    Quest Diagnostics - Might as well test for these too

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    ANY LAB TEST NOW - MESQUITE - laboratorytesting - Updated August 2026

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