I had a 10:10 a.m. appointment today and arrived approximately 20 minutes early. The waiting room…read morewas full, so I checked in using the kiosk and sat in the designated waiting area outside of the lab. The kiosk specifically confirmed that I would be notified by text when it was my turn. After waiting approximately 40 minutes with no text notification, another patient walked out and informed me that staff had called my name several times. I immediately went inside and explained that I had never received the text alert I was instructed to wait for. What was most frustrating was the response to the situation. Rather than acknowledging that I had already been waiting for over 40 minutes due to a breakdown in the notification process, the staff member stated that she thought she had sent the text but was unable to confirm that a notification had actually been sent. I was then told that I would have to be treated as a walk-in and wait behind approximately seven additional patients who were in the waiting room at that time. By this point, I had been at the location for nearly an hour and had already lost a significant amount of unpaid work time, despite arriving early for a scheduled appointment and following the check-in instructions provided by the kiosk. Technology can fail. My concern is not simply that I did not receive a text message. My concern is the lack of accountability or reasonable effort to correct the situation once the error was identified. Reclassifying a patient with a scheduled appointment as a walk-in and placing them behind several additional patients because the facility's notification process failed is neither reasonable nor an appropriate resolution. I ultimately left without having my scheduled lab work completed. This was an extremely frustrating and disappointing experience.

My mom taught me gratitude, so I have to shout out my fantastic customer service experience at…read morequest diagnostics inside Tom thumb. I wish I got her name, but the petite, slender African-American nurse (?) with spectacles is a lovely human being. She went out of her way to communicate well, despite doctor sending blood work orders- I was still a walk-in, and I realized that when I checked in. I was in and out in less than 15 or 20 minutes did not feel the prick in my arm at all. Also had a lovely serendipitous encounter with a gorgeous violinist just outside who wasn't there when I parked at 11:05am! Posted this full video on my tiktok and happy to see lots of activity on her VENMO. I used to play all the time and I could have listened all day. Happy Halloween everyone- be safe!

Miya was so caring and helpful when I was having a really hard time getting bloodwork done for my…read moreson. Most of the labs in the Dallas area didn't have hours that were suitable for my son's work schedule. Even the ones that said they were open on Saturday's actually weren't even open, or I couldn't even get anyone to answer the phone at the labs! This was very frustrating because my son needs this bloodwork done asap, as he was just released from a 2 week stay at the hospital with renal failure. Miya was such a blessing and a true lifesaver, driving to my son's apartment and doing his bloodwork there. Plus, she actually answered the phone and I was able to speak to her personally. We will definitely be using Miya's services again and highly recommend her!

Quick, fast and very professional. Came to my house on time. She had her badge on and cheap very…read moreaffordable

I had to get bloodwork and I have been to this LABCORP before. It's never horribly crowded and I…read morelove that you can check in when you arrive and wait in your car and then they text you when they're ready for you. The girl that took my blood was quick and efficient. I didn't feel a thing. I'll definitely get my labs done here.

I had a very unpleasant experience getting my blood work done at this LabCorp location. The…read moretechnician told me I wasn't bleeding because I was "dehydrated," which isn't true I had already drank water before arriving. Instead of stopping, she kept pushing the needle deeper, moving it side to side, and pressing hard on my arm to force blood out. I was scared and in pain. She then decided to do another poke on my other arm, pressing very hard again. Now I have a large bruise that keeps getting worse, and the pain hasnt left I cant no longer lift my arm because it hurts This isn't the first time I've had issues at this location. Every time I come here, the blood draw hurts and leaves bruises. When I go to other labs, the process is quick, painless, and I don't bruise at all so I know this isn't normal. I would not recommend this location. The technique felt rough and careless, and the experience was uncomfortable and stressful.

The staff was amazing and easy to get in and out. No long wait either. Lobby and rooms are very…read moreclean.

Doesn't matter if you schedule a appt me their not efficient you'll be here atleast 30 mins past…read moreyour scheduled appt

I have been going to Oak Street for two or three years. I am now changing doctors. They are pretty…read moreincompetent when it comes to diagnosing problems or understanding medication. They wanted to give me prolia shots, which I need, but they wanted ME to buy the medicine and bring it in, Which would cost me $1000. If they bought the medicine it would cost me $25 dollars. They were totally unsympathetic to this. They also denied renewing a prescription for Lexapro, which caused me to have some fairly serious withdrawal complications. I would go to any other Primary care doctor besides Oak Street.

My first visit last week I was told I was going to be seen by a physician but was seen by a nurse…read morepractitioner and was told by the nurse practitioner that they don't have doctors. They're just nurse practitioners. One of the girls sent the registration entered wrong information. I also told them that I had the Medicare advocate help me and she didn't know who he was in fact that there is no Medicare advocate.

Really nice place great customer service , owner helped me get some medication for mosquito bitesread more

From the owner: Welcome to Centric Family Clinic, where we provide compassionate and comprehensive healthcare…read moreservices for you and your loved ones. Our team of experienced medical professionals is dedicated to ensuring your health and well-being. Thank you for choosing us as your healthcare provider.

Comienzo a traer a mi adolescente aquí a sus chequeos, he tenido una bonita experiencia, las…read morerecepcionistas son rápidas, amables, y dispuestas ayudarte. Me dieron una cita el mismo día. La doctora es amable. Y en general todo el personal es amable. Con gusto regresaré siempre aquí. Y hablan español e inglés. Súper importante.

So far so good. Been going through a lifestyle change and got to sit with Dr Maya and go over a few…read morethings to get me back on track. Front staff, docs and assistants are all pleasant and have been handling clients very professionally. If there's an answer to a question they don't know, they'll ask the doctor and get the answers either right then or call back and give it. Everyone is busy, especially the medical staff during these times. Have a bit of patience, and they'll take care of you. Make sure you ask the right questions. These are doctors, not mind readers. Thanks Dr Maya and staff. For taking care of me, my family and coworkers.

I almost didn't come because of the negative reviews. However, I had a very pleasant experience and…read morewould come again. I arrived on a Tuesday morning a little after 10am and was out the door by 11:30am. I was a walk in and Kassandra took my info. I had to fill out a quick form and provide my ID and insurance card. About 10 minutes later I was called back to the receptionist desk, received my cards back and given a tablet to sign off on some more things. About 10-15 minutes later I was called back to see a doctor. Once taken back I noticed it was an open clean area with a desk and several patient rooms. The patient room I was taken into was also clean. After my vitals were taken by Haley, I was seen by David (NP). I'm confident in his diagnosis and was prescribed medicine. Haley and David were friendly and asked if I had additional questions after being seen.

Was there on 11/30/2022. Arrived about 7:45am. Opens at 8:00am people were already lined up. I was…read morenumber 3. Went as a walk in. I think the first 2 had appointments not sure , but after that walk ins were being told to come back at 1:00pm. They called me back at about 8:30am. I was in and out. They did covid, flu and strep test. Got result and called in my meds. I was back in bed in less than 3 hours. The staff and service was knowledgeable and magnificent.