I was seen immediately and treated with great care. Dr. Thiago Halmer and nurse Jordan were both…read moreextremely attentive and supportive.

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

Quick wait time and courteous service. This location is very clean and sanitary. Masks and hand…read moresanitizer is readily available. Our provider was kind and compassionate towards my daughter. Meds were sent in immediately to the local Walgreens. Free parking is a bit tight and is located round back. Otherwise there is metered parking on the street.

This is a reliable alternative to going to your primary GP and better on your wallet than an ER…read morevisit. I have for the last 10 years visited this location for the usual reasons ie bronchitis, food poisoning, etc and they're always helpful and prescriptions are shared with your pharmacy almost immediately. At one point, since I visited on a Sunday, they couldn't give me lab results until Monday but prescribed something in the interim. Lo and behold Monday morning, I received lab results, knew which prescription to pick up after the workday, and what to do with it and within a particular time duration. Glad this one is in a decent neighborhood but I do wish the parking situation was better.

Getting someone ice when they obviously need it.. not having patient needing to ask…read more Having ice packs that actually are like ice, very cold and staying that way, and bendable for different people's needs.

Office is extremely clean, staff and medical professionals were kind and courteous. Treatment was…read morequick. Couldn't be better.

I went for my wellness test and other lab tests I was expecting to at least be in there for an hour…read moreand to my shock I was in and there for a very short period of time Teresa helped me and she was very helpful and efficient

I typically get my STD check through stdcheck.com and this location is one of the labs used by the…read morewebsite and it happened to be located only a few short miles away from work. I arrived at this location within 20 or 30 minutes of signing up on the website and when I arrived, there were a couple of customers already waiting to do whatever tests they needed to get done. Even though I had faxed the appointment through the website, I brought a hard copy print out just in case the fax never came through. I probably waited another 15-20 minutes before it was my turn. The phlebotomist who was also the receptionist asked me to go back into the testing room where she asked me to sit down. She started with my left arm, doing the typical blood draw things: rubber around the arm, looking for the vein, etc, etc. But you know what, after MULTIPLE ATTEMPTS of jabbing that goddamn needle in my veins and MULTIPLE ATTEMPTS of poking my arm and wiggling the needle in my arm, she wasn't able to draw blood. Like, she did, but it wasn't nearly as enough for the test. So you know what she did? She moved to my right arm. No apologies, no explanations, no words, no anything. She just moved to the right arm and started the whole process over again - this time it was a success. Like bruh, do you do this to all the patients or what? She gave me a cup to pee in and point me at the bathroom and told me where to put the cup after I was done. I went inside, did my thing, came out, and she was nowhere to be found. I put the cup where she told me to, walked out the room, and left without ever seeing her again (I wanted to ask when I could expect to get the results). I got the results the following day!! THIS was one of the only good things about this place - the quick turnaround, with the other being the affordable cost. Everything else? MEH. I hope the next time I come here, it'll be some other phlebotomist who's going to be doing the draw. Otherwise, I'd just drive a little further and find another location.

This was my first time visiting this location, and unfortunately, my experience at the front desk…read morewas very disappointing. The young man who checked me in spent most of the time looking at his phone and sending voice messages about things that were clearly unrelated to work. His customer service was minimal, and he showed very little courtesy toward patients. While I was waiting, I also witnessed him interrupt an older lady before she could even finish saying her name, abruptly asking for her ID instead. It came across as rude and unprofessional. Fortunately, not everything about my visit was negative. The CT technologist who performed my exam, Forest (like the movie), was outstanding. He was friendly, patient, professional, and very communicative. He explained every step of the procedure, made sure I felt comfortable, and found my vein on the very first attempt, which is usually very difficult. His professionalism and kindness completely changed my experience for the better. The front desk staff creates the first impression of a medical facility, and I hope they receive additional training in customer service and professionalism. On the other hand, Forest deserves recognition for providing exceptional patient care. He is a great asset to this facility.

Always making sure I do my annual everything to make sure I stay healthy!…read more This place had a same day appointment and I was surprised by how cute it was! I was in and out, and the service was so great! The person who took my imaging was kind, gentle and calm. Unlike other places there was no drama here, other places for this type of imaging make you go through a whole production. Nope not here! Such a hidden gem!

I've been here a couple times but this last go around they gave my son the wrong diagnosis. Said he…read morehad flu when he actually had strep. Looks like they read the wrong test. Unacceptable.

I'm so grateful to have come here today. Every staff member was kind, professional & caring. I'm so…read moreused to the front desk staff being rude & lacking not only professionalism but customer service. The lady at the front desk had a smile on her face & was genuinely kind to me. An immediate good first impression. Then the nurses & dr followed. The dr (I believe her name was Kristen but not sure) listened, was attentive, friendly, genuine & caring. I will definitely be coming back here if I ever need to. I am very appreciative, thank you all.

Supposed said they sent my prescription to be ready an hour at my local Walgreens, to get told the…read morefront counter they never received anything. And to be told they don't have specific medication till Tuesday.

This the most efficient and knowledgeable medical care. The front staff is professional despite the…read moreturnover. I have been going there with my family or 7 years never an issue. Theyvare much better than seeing your Primary Care Physican

I recently suffered a compound open ankle fracture due to an accident caused by a driver who ran a…read morered light. A week into my recovery, the wrap covering my leg from knee to toes began to come loose -- something my doctor said could be carefully re-wrapped, but which would be extremely difficult for me to manage on my own due to the extent of my injuries. I came to OnPoint, expecting to receive a few minutes of basic assistance and was stunned when the clerk conferred with the medical staff and informed me that re-wrapping is "not something they get involved with." When I said that I found it hard to believe they would prefer I go home and attempt this myself rather than offer minimal help, I received only a shrug. Since I can't drive myself -- it is my right ankle that is broken -- I had to arrange to be be taken to AFC Urgent Care on Weslayan, where the staff took a few moments to assess my situation and re-wrapped the loosened area without hesitation. They even invited me to return if the wrap should come loose again before my follow-up appointment. I understand urgent care facilities have limitations, but refusing to spend five minutes assisting a patient with a serious fracture -- particularly one who cannot simply drive herself elsewhere -- reflects poorly on this practice. I won't be returning and wouldn't recommend OnPoint to anyone in a vulnerable sitution.

Quick, Professional, Friendly, Explains things. Love them. My daughter is very comfortable with…read morethem.