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Labcorp

2.6 (10 reviews)
Closed • 8:00 am - 4:30 pm
Updated 1 month ago

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NeuMed Modern Urgent Care + IV Therapy - Houston Heights - Right before stitches went in

NeuMed Modern Urgent Care + IV Therapy - Houston Heights

4.3(67 reviews)
1.6 mi•The Heights

Excellent service. caring professionals. Fair prices. Had a problem about billing, but Bill G. went…read moreabove and beyond to make everything right. My highest compliments to a quality employee!

I visited this clinic after being involved in a same-day vehicle accident. The airbag deployed and…read morecaused significant burns and abrasions to my wrist. Upon arrival, the front desk receptionist greeted us with an attitude that made it seem as though we were inconveniencing her. In contrast, the nurses were very kind, professional, and considerate throughout the visit. Dr. Ong examined my wrist and recommended X-rays. After the X-rays confirmed there were no fractures, he advised me to ice the injury and stated that he would prescribe a pain reliever and an ointment for the burns and abrasions. What was concerning, however, was that Dr. Ong appeared ready to discharge me after a $350+ visit without cleaning the wounds, applying any ointment, or dressing the injury. My wife had to specifically ask whether he planned to treat the burns and cuts before sending me home. "Oh..yeah, I can do that" was his response.  The experience became even more frustrating the following day when I went to the pharmacy and was informed that only one of the two prescriptions had been received. I called the clinic and was immediately placed on hold. After waiting for 20 minutes without assistance, I decided to drive back to the clinic in person (less than 1 mile away from pharmacy). When I arrived, the receptionist who had placed me on hold was sitting at the front desk looking at her personal cell phone. After speaking with Dr. Ong and explaining that the pharmacy had only received one prescription, he simply stated that he had forgotten to send the second one. Overall, I found the level of care, attention to detail, and customer service disappointing. While the nursing staff was excellent, the experience with both the physician and front desk staff left much to be desired.

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Labcorp - laboratorytesting - Updated June 2026

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