I purchased furniture set plus I paid for warranty and one of the furniture was defected upon…read moredelivered, delivered people told me to call them which I did and they have been giving me run around since I purchased the furniture in 2024. We cannot even use the sofa since, I am highly disappointed with the services I received and how I have been treated with the Hayes company that suppose to be the services department for Dump Furniture. Last time Hayes texted, I was told to call the store directly

Terrible service and zero accountability!…read more We purchased a sofa at The Dump in Deerfield and paid in full upfront - the sofa price, delivery fee (including carrying it upstairs), and taxes. The contract is full of penalties for the customer if we are not at home when they deliver. They promised delivery on the 11th. It's now the 24th, and no one has called us, no updates, no explanation. It seems they can delay as long as they want and break their commitments, while we are expected to sit at home and wait for weeks. On top of that, if we leave and miss their random delivery attempt, we risk getting fined - even though they already missed their promised date by two weeks. This is unacceptable. Payment should only be collected upon delivery, not in advance for this "great" furniture shop ! Never again with this store, and I would not recommend it to anyone !!!

Sales help encouraging to the novice shopper. Delightful…read moreselection of kitchen tables and comfortable chairs The love seat and ottoman were just the right size for my apartment. Many years ahead for what I paid. Talk to me. A few more pieces are coming tomorrow.

Kat was great! We were struggling to find a mattress that wasn't too firm. We ordered one and had…read moreit delivered and found it to be too hard for what we needed. After going back to the store Kat worked with us very closely and very professionally to make sure that we got the right mattress. Thank you, Kat!

I just bought a lovely signed serigraph of Venice from here. It will remind me of our actual visit…read morethere with family.

Do not like new furniture! I like used, old & antique!!! This is the perfect store for me!!!! love!read more

Found out they let their computer calculate how much fabric you need for a project and then the…read morecomputer automatically adds more yardage than you actually need and you pay for that! Do not do business with them!

I had simple valences made for the kitchen. The wait was much longer than expected. When they…read morewere hung at a bay window the inner edge pattern did not match. They looked terrible. I should have made them my self and I am not a particularly great seamstress. I had to wait weeks more to have them redone. I paid top dollar for professional window treatments. What a waste of time. I also had pleated shades hung behind the curtains and now they are not easy to push back up. They will probably not last a year, and I also paid top dollar for those. Once they die I will go to Lowe's and buy off the shelf. Don't waste your time or money on Calico's products. I am very unhappy with the outcome.

One of a number of Crate & Barrels in the greater Chicagoland area, this was a nicely laid out…read morestore in Northbrook. We had dinner reservations in Winnetka and had an hour to use up before eating, so we drove over to Crate & Barrel for a little shopping therapy. This Northbrook store is a nice representative of the chain, carrying all of the usual merchandise you've come to expect. For us we always gravitate to the glassware where the Crate & Barrels have a great selection. We especially like the Aspen line which is made in Slovakia, and on this visit purchased a box of eight martini glasses: while you can spend $15 per glass on some brands if you desire, this line has more reasonable prices like $6.25 ... $49.95 for eight. We also got a few other items as Crate & Barrels are famous for stocking a few things that you won't find anywhere else. Nice visit. Crate & Barrels show that brick and mortar stores aren't done yet and can compete with the Amazons very nicely.

Prolonged and unresolved issues with a bed frame order…read more I rarely leave negative reviews, but my experience with Crate & Barrel has been extremely disappointing. I ordered a bed frame that was delivered with incorrect and broken legs. Replacement legs were sent, but the screws provided were not compatible. Additional screws were later sent, but those were also incorrect. After using the bed for some time, the legs ultimately failed, causing the bed frame to break. I contacted Crate & Barrel again and was told an exchange order had been placed for a brand-new bed frame. While waiting for the replacement, I had no usable bed and slept on the floor. Over the next several months, my delivery was repeatedly scheduled and then postponed due to missing inventory. This happened multiple times over a period of 4-5 months. After continued delays, I contacted customer service after discovering that the wrong SKU had been ordered for the replacement bed frame, which explained why the item was never being delivered. This issue had gone unnoticed and unresolved until I identified it during my call. As an apology for the inconvenience, I was offered a gift card. Unfortunately, it was sent to the wrong email address. When I followed up, I was directed to the gift card management site, but no gift card was available to access. This experience involved repeated errors across delivery, inventory management, and customer support, and ultimately resulted in more than a year without a proper resolution. I expected a much higher level of coordination and follow-through from a company with Crate & Barrel's reputation.

Purchased a 5 piece reclining sectional. About 2 months late on delivery…read more When it was finally delivered, one section was non-operative, and another reclining section made loud noise, and I discovered 3 of 4 screws were missing that make the foot rest lift, making the unit inoperable. 3 days later we are still waiting for a call back from their "concierge support". I was looking for made-in-the-USA products, paid over 8K and got a piece of crap that is currently only 1/2 unusable. It may look good and be presented well, but RUNNNNNNN

I would give them no stars if I could. There are to many other furniture stores around to waste…read moreyour money at Arhaus. I can't think of a worse furniture buying experience. The order was over a month late (almost 3 months). To make it worse, my sales person, Julia Murphy, lied to me multiple times and never returned a phone call no matter how many times she said she would.

I stopped in to get some gifts for friends. They have a nice price range of items, appropriate for…read moregift giving. I especially like the Porcelain Not Metal tabletop line for gifts. They wrap the gifts very attractively too, so I don't have to wrap them.

Nice choices in good price ranges. Attractive store…read more Windows mk u want to walk in. I like the larger pieces.

Great personal service and furniture. Good vale. Love visiting the showroom. Timely deliveryread more

Have never had such a pleasant experience of buying furniture !…read moreWe just purchased a new townhouse and needed a reliable store where we could furnish our new house. The owners patiently dedicated as much time as we needed to make our choices (and we are very picky customers). The store has a variety of European brands that couldn't be found in the most popular chains. Eventually everything was delivered on time and professionally assembled. Thank you, guys, for the excellent service!

Thrilled with my new couch from Leather Creations from deciding to ordering to receiving my…read morebeautiful couch-it was such a pleasure. Everyone I dealt with could not have been more wonderful through out the entire process. Once my couch was done someone called me from their factory to set up delivery. You will be so happy with Your new furniture if you use leather creations. I have 2 dogs who love to hang on the couch. The material is beautiful as well as tough. This is my second couch I've ordered from Leather Creations and my first one looks terrific and it's over 15 yrs old.

The Service at Leather Creations is Phenomenal! Jerry, who answered my call, was terrific with…read morehelping answer all my questions I needed to keep my couches lasting far into the future. My couch, chair and ottoman in Ferrari Chocolate that I purchased 21 years ago from Leather Creations has indeed been a great value. My furniture is still beautiful, soft, and comfortable after years of children, dogs, and now grandchildren. The quality of leather and furniture at Leather Creations does not compare to other furniture stores. I do keep up with cleaning and conditioning the leather, as I want my couch to last another 50 years. Thank you Leather Creations!

I don't know how many times I have been to Home Depot over the years. Whenever we need any home…read moreimprovement items, such as paint, furnace filters, light bulbs, outdoor light fixtures, plants... and most recently, picture hanging kits, I go to either this Home Depot (Deerfield) or the one in the Glen (Glenview). They are always early to carry seasonal merchandise. I saw lots of pumpkins and Fall decorations outside their store. Inside, there were Halloween stuff and even artificial Christmas trees and decorations already! It is always easy to find some staff for help. This time when I was leaving, a friendly male staff at the exit said "thank you" and "keep safe" to every departing customer. When I was in the parking lot, another staff walking my way said "have a nice day" to me. These little nice gestures made me happy.

This is always a pretty busy location - very helpful staff, and though the seasonal plants were a…read morelittle picked over, we found a huge hanging mum basket and for a good price. We also found a large selection of planters for the front porch as well.