I took on a rock while driving the other day. It put a big crack across my windscreen. After…read morecalling my insurance company to find out the procedure for scheduling the needed repair/replacement (and what my deductible was), I had an appointment with Safelite to have it replaced Saturday at my home. Technician (William) was prompt, courteous, professional & pretty darn good on how to replace the old windscreen. The whole process took a little over two (2) hours, only because my Mini Coper was being fussy over having the windscreen removed. Once it was removed, William said it would take about 20 minutes to complete & it did... Everything looks great and looks almost like a new car. This is the second time in my driving life that I had to replace a windscreen. (1st time was about 20 years ago or so, also with Safelite.). I'm a happy camper & will easily recommend Safelite again....

For such a big company they have the worst communication. I…read morewas told the tech would be there between 8am and 1:30 pm. Around 3 pm, he showed up, right before I was going to call & complain. Of course, you can't get a human being to talk to. Everything is on line. Tech did do a good job. He told me I would get the receipt and warranty in the email. Well, I am still waiting for that.

I had an appointment with them Monday 2/6 for a windshield replacement, they show up with wrong…read moreglass, reschedule for 2/6 from 1pm - 5pm. They email 3 times to confirm I leave work early both times since it was cold I offered for them to do the work in my heated garage. So Friday they call and say they won't be able to make it can I bring the car to them due to daylight, I told the technician no worries I have a garage with plenty of clearance and lighting and it is fully heated. Of course now the story changes and he says he doesn't have enough time to complete it but note he called me at 1:30pm . So of course he was full of it. They call me back and try to reschedule again. I would let these incompetent people touch my truck if it was free. They must delete all the bad reviews because they stink.

1. Changed the price due between the time I received a price online & via email & by telephone and…read morewhen I arrived the morning of the appointment. I had to tell the local manager that I did not want new wipers despite his HARD SELL. 2. Between the three people working, none of them called me to tell me the work had been completed. Instead of 2 hours, it took 6 hours to get my vehicle back. Forcing both me and my daughter to take two full days off from work. 3. I could not call the local branch where the work was being done because they have no published phone number. When I called the main Safelite number the call auto-disconnected after the automated system told me to hold for a representative. I finally had to use the online chat to find out that the work had been completed. With an obnoxious "sorry for the inconvenience". 4. The $495 recalibration only has a 30 guarantee ...which you don't find out until after the work is completed. So after 30 days, there's nothing to say that the $495 recalibration is still valid. Does that seem right to anyone? Most of my disgust is due to decisions made at a corporate level. I'd take their business license away if I could. ...and much worse.

I came here to get black vinyl wrap on my roof as well as windshield tint for my car. They had…read moregreat vinyl and tint material and the install work is actually flawless. I couldn't be happier with the work itself and the customer service i received throughout the entire process. These guys are legit, they are trustworthy and true professionals. I won't ever go anywhere else for any future tint, vinyl, detailing, or paint correction needs.

Great service. Good communication. Highly recommend. We couldn't be more pleased. Our car was…read morein terrible condition. Now, it looks brand new!

Norman glass OUT OF BUSINESS!! I AM GLAD! Way back when I took my 93 Pontiac Grand Prix for a…read morewater leak in the windshield. He drove the car around but did not address the issue. $52 and nothing done. BAD NORMAN!! I am glad they OUT OF BUSINESS!!

was a good price. poor workmanship installing the glass. never hooked up handle to get out of…read morevehicle. called and left a message about what happened. no one called me back. i guess they just dont care. i wont go back.

Replaced my windshield today. Kept in touch with me since last night answered all my questions in a…read moretimely manner. Arrived on time and did a great job! Highly recommend

Jake came and did an excellent job ,showed up on time and finished in a timely manner.Andyread more

I needed my windshield replaced as soon as possible. I called and spoke with Mike who confirmed an…read moreappointment for two days later at 9:30 am . I even called the day before to confirm. Mike said he would call me the morning of to let me know when he was on his way. The morning of & all day I couldn't get in touch with him and his cell phone was turned off. I even called the other business line and no answer ! I ended up going with a bigger company. I wanted to support a smaller local business but the communication is terrible !

Unfortunately they drilled our shower door into a pipe behind the wall. We had to have our…read moreinternal pipes replaced due to this. They were not even courteous enough to come out and help us remove the door. Multiple times they were scheduled to come out and they did not show up. Very unprofessional.

Sean is amazing he always gets my truck back on the road in a Nick of time. He's most certainly is…read morehonest and more then fair with the cost. Very few places you can go that you will receive this kinda service your treated like a customer not a number like all the chain store. Thank you Sean we appreciate you and your staff. Happy New Year!'n

I chose this place because of the great reviews. But they messed up 3 out of 4 windows they worked…read moreon. It's not the closest drive so im gonna find a more local shop. im disappointed and will have to spend more money to correct it. Found bad air bubbles and a hair inside the cured tint. Does not look professional. Update: owner responded (probably his receptionist) apologizing for the quality of work but has not offered to fix it? Also, many reviews speak on how friendly Moe was with them. With me, he was stoic and did not give off the same friendly, warm vibes I read of in the comments. When I left, he kind of just gave a half wave and didn't bother asking how I liked the work, if everything was fine ... Nothing. (However, Moe's assistant was such a nice person. She even took the time to show me how a product looked on her vehicle before I decided if I wanted it on mine or not.) I will also mention, I am clearly not Caucasian. And his shop was papered with Trump banners and signs. Not sure if political views affected the quality of his work towards me or not. But Buyer Beware.

I had an appointment for a Saturday, which I thought was weird since it said they were closed…read moreusually but a receptionist called and confirmed my appt the day before. I then showed up to a closed shop on Saturday, with no answer to knocks or calls. Unorganized / unprofessional.

They were randomly closed when I stopped by the showroom the first time, but the second time, I was…read moreable to order. Very limited selection. One door option and one handle type. The process from order to installation was 7 weeks. I absolutely love my new door! It's beautiful & seems to be sturdy. The installation looks neat and professional.

Several weeks ago I had reach out to My Buddy Rich who works at Definis and Sons. He gave me a…read morequote for a storm door and when it was ready a man named Cody came out and installed it. Cody was fast and polite and did a wonderful job installing the door and it's great quality too. I highly recommend this business for anyone in Philadelphia area! Thank you again.