I normally don't write reviews but always read them when shopping for almost anything!! These guys…read moredeserve a 5 'A plus!!! We bought 2 cars a few weeks back for my college girls (future presidents)!!! We gave them our budget and they did not let my girls leave with out their dream cars!!! We did not purchase any warranty but yet they were their with a first class attitude to help with the little problems we did have! And I feel if anything were to pop up today they would do all they can to help! Please go check them out y'all!! You will not be disappointed!!

If you are looking for a quality ride at good prices, with great service, this is your place…read more Financing was easy, and Chase made the whole process smooth and seamless. Give Chase at Used Car Factory a call, or visit their website. You'll be happy you did!

Destiny Lee Today I…read morewent in to Alpha Automobiles Sales, I was very depressed after being turned down every where else. It was a blessing to finally hear YES !! I never thought credit was important before, but now with Alpha I have a chance to start over. I just wanted to say Thank You to everyone at Alpha :)

Alpha automobile on Johnston st their staff really make the car buying process a breeze. right when…read moreyou walk in they are on the ball making you feel comfortable and welcome. They break things down into more comprehensible and digestible material that make the headache of buying car manageable.

I've been here twice. Once when I bought a new vehicle and once for some recall work and service…read more Buying it was actually one of the easiest transactions for a new car I've ever had. I've bought several new cars in my life and it has always been a nightmare. I came in prepped for a fight. There were some negotiations, certainly, but nothing overly unpleasant. I also expected to have a bunch of tacked on cost when we went to sign for it, as I have at another dealership in Lafayette, but we told them we didn't want the things they offered and that was that. On the service side, I came in to take care of an easy to fix recall, and got them to change the oil and rotate the tires while I was there. Whole thing took about an hour, which was less than I expected. I would buy a car here again and I will come back for service.

Extremely disappointing experience with Sterling Hyundai…read more Our 2024 Hyundai Tucson was left with Sterling Hyundai in Louisiana for a factory warranty A/C repair. We had to return home to Texas, so the dealership kept our vehicle and arranged warranty transport. We were repeatedly told the vehicle had been picked up and shipped to Texas. After days with no information, we located OUR OWN CAR through Bluelink--it was still sitting on Sterling Hyundai's lot. We were then told it had supposedly left Tuesday and "reappeared" Friday, yet the service advisor could not tell us who picked it up, where it went, who had possession of it, or why it returned. Approximately 520 unexplained miles were added while the vehicle was in their custody. We requested transport records, chain-of-custody information, mileage documentation, photos, videos, fuel level and damage confirmation. None of these requests were answered. After weeks, the vehicle was finally transported to Texas--without anyone notifying us. We only knew because Bluelink showed it moving. When we arrived to pick it up, the vehicle was filthy: empty soda bottles, sticky seats, mud throughout the interior and cigarette ashes. It was clearly smoked in. We had to pay for an ozone treatment, and the smoke smell still remains. Then we discovered the original A/C warranty repair wasn't even fixed. We had to leave the vehicle at the Texas dealership for another diagnosis. We have now spent approximately $3,500 on a rental while continuing to make payments on a vehicle we couldn't use. As of September 30, we have received no reimbursement, no explanation for the 520 miles, no accountability, and no meaningful response from Sterling Hyundai or Hyundai Corporate despite repeated calls, voicemails and written requests. This went far beyond a delayed repair. We entrusted Sterling Hyundai with our vehicle and cannot get a straight answer about what happened to it while it was in their custody. The smoke contamination and unexplained mileage have also potentially diminished the vehicle's value. We are still waiting for Hyundai and Sterling Hyundai to make this right.

I had warranty work and recalls to be done on my Ford Mustang. From the moment I called and made my…read moreappointment to the time I picked up my car I felt truly valued as a customer. The service department is top notch and communication was superb.

After being a customer there for over 20 years, i will never go there again. Had our vehicle towed…read morethere and it sat there for almost a month before they would look at it, to only be told "it's our policy not to work on vehicles over 20 years old". We'll, if that's the policy tell me that on day one and don't accept the vehicle and tell me you'll look at it. Horrible customer service, and a despicable way to deal with anyone... especially people that have bought several vehicles from you.

My experience: December 3, 2024 while on a delivery route passing the St. Peter St. Used car…read morelocation, a certain vehicle stood out amongst several... I waited a few weeks before contacting the sales team at that location...I sent texts to inform that I had an interest in a Camaro at the location and was contacted by Jeremy Broussard...I drove to the dealership on Thursday January 9, in anticipation of getting a test drive in the Camaro...Upon arrival I was greeted by Jeremy and we qualified me for a test drive accompanied by Jeremy...I considered everything about the vehicle while enjoying the freshness and agility of the vehicle...After the test drive I went home to Baton Rouge to contemplate going further considering a trade deal... On Monday January 13, Jeremy Broussard and I along with the finance manager consumated a deal which made me a Camaro owner! My experience from test drive to financial commitment, was top notch in every aspect! I recommend Musson Patout Sales Team with focus on Jeremy Broussard to all prospective customers interested in purchasing a vehicle... Jeremy will encourage, and sell you a great deal!​

I brought in my baby, my 2010 Chevrolet Equinox to be repaired. Travis in the Service…read moreCadillac/Chevrolet Dealership Auto Repair Service Office in Lafayette, Louisiana was an absolute gem in getting my baby back on the road. The auto key and another part went out, Travis and your crew of great mechanics made it possible I received my SUV back right away. Thank you, Service Cadillac/Chevrolet for the awesome people you have working there and the great work these people are doing for your company.

I was dealing with a dealership in Silsbee, TX & felt like they weren't being honest with me on…read morelocating a 2012 Equinox (I was told that they could get me one on a couple occasions & they failed to.) So I went to Chevrolet.com & put in what I was looking for. It showed that your dealership had it so I sent an email requesting a quote. The next morning Guy sent me a quote & told me you were closed for Mardi Gras but would be in contact with me. Wednesday I spoke with Dean around 9:30am & asked him to get me a drive out price & to see if he could get me the 0% interest. I also informed him that I was coming from Texas & couldn't come until Saturday. He told me he would find out what we needed to do to hold the vehicle until then. Around 1pm he called me back & gave me a total price & that 0% was good to go & that he was given permission to put a sold tag on the vehicle! We arrived Saturday to get the car & was greeted with nothing less then professional polite people! The finance department was slammed so Dean got with the GSM Rick & asked him to help speed up the process. Rick went over the numbers with me & I signed my paperwork while Dean drove around with my 4 boys on a golf cart! Once all my paperwork was done Dean went over the vehicles equipment with me & showed me how everything worked! My experience with your dealership was more then FIVE stars...it was TEN! Very much worth the 2 hour drive & the time we had to wait to sign papers! The whole experience was simple, relaxed & the easiest car deal I've ever had the pleasure of experiencing! THANK YOU GUY, DEAN, RICK & SERVICE CHEVROLET!!!