Complete scam of a shop. Sold me a tire with sidewall damage and refused to give me a refund. I had…read moreto get work done on my wheel bearing and told a different mechanic not to put the damaged tire on and he did which broke the sticker(a whole different issue). Even though I have time stamped photo evidence that the damage was from before I took it anywhere and dated papers from the mechanic proving I took in the car days after the damage was done.the only thing the guy could say was "We don't sell tires with damage, so you're wrong".

One thing I can say I I definitely fell in love with their service and wonderful hospitality! I had…read morecalled and searched all over Boston's local areas for a shop that can change a 26 inch rim and install them on to my suv. When I say I am ...More

I am extremely disappointed with my experience here…read more My car was towed there because of a flat tire. I trusted them to fix the issue, especially during a very stressful time in my life after just having a newborn baby. They replaced the tire but the very next day, it was flat again. When I called and asked for a refund, I was told it "could be something else wrong with the car." This immediately felt dismissive and like they didn't want to take responsibility. So I went to another tire shop for a second opinion -- and they confirmed there was NOTHING else wrong with my car. The issue was the tire itself. Once they replaced it with a proper tire, the problem was solved instantly. That means I paid Montesinos and Sons for a faulty tire and was left dealing with the stress, inconvenience, and extra cost... during a time when every dollar matters. As someone already struggling adjusting to life with a newborn, this situation was overwhelming and felt incredibly unfair. I trusted them to provide a safe and reliable fix, and instead I lost money and peace of mind. I would strongly caution others, especially families and people on tight budgets to be careful coming here.

I've been going to them faithfully for years...no complaints.. they even offered to release their…read morebirds for a memorial I was doing ‍

Late in the day, my car was towed over to VIP to have a tire replaced. I didn't have an…read moreappointment. At first they thought the tire could be salvaged but it was then discovered that there was a big gash in the side wall and a new tire was needed. Though they were closing at 5:30 and it was already close to that time, they got the new tire on and I was able to be on my way. Big shout out to Bassil and his colleagues for taking care of me. Much appreciated.

After discussing alignment problems & getting part for replacement I was quoted it would take 6…read morehours to replace 2 rear control toe control arms w 4 bolts at over $200 an hour. I work on my 1999 Lexus myself & have family who is a mechanic. This is ridiculous. The alignment mechanic who I believe is the owner pointed out the book time to the clerk so it wasn't an employee mistake. I had another mechanic fix it instead for $470, not over $1400 as VIP wanted. 6 hours is an entire rear end job! Do not trust them!

I can't say enough good things about this shop! As a young woman, it can be intimidating dealing…read morewith car issues and not knowing who to trust--but these guys have been nothing but honest, fair, and incredibly helpful every single time. They've fixed my car multiple times the same day, given me very reasonable prices, and always made sure I left feeling confident about the work done. I've never once felt taken advantage of or pressured into unnecessary repairs. I'm writing this review because they truly deserve the recognition--good, trustworthy auto shops like this are rare, especially in the Boston area!

disappointed in the service here. lack of knowledge and unwilling to work with a paying customer.read more

THE WORST SERVICE I EVER RECIEVED. DO NOT BRING YOUR CAR HERE!!!…read moreI called the tire shop to see if they had my tire in stock. they told me that they had the tire in stock after getting there i waited 1 and half hours for the person to change 1 tire on my bmw. Not only was the wait the problem. The person changing my tire seemed to be under the influence of alcohol! his speech was slurred and after demanding that I get my tire fixed or I was to leave they over charged me for the tire they over charged me for the tire and made me pay 85 dollars for the tire! They are not like they used to be before. They allow all types of sketchy activity on their property! STAY AWAY!

Went to here after my tire inexplicably went flat overnight. They checked all four, and I…read moreapparently had a small nail in the one that went flat. Patched it for me and I was good to go, super cheap too.

quick, friendly, honest, $75 for tire replacement with labor included. highly recommendread more

Hit a (BIG) pothole passing through Boston on I-93 near the gas tanks. Pulled over. Damned... two…read moreflat tires on driver side. Contacted AAA for a tow. Where to? I'm headed for the Cape, live in NH. Some place that has tires to purchase. Got recommendation and waited for truck. Called destination, but they had no tires my size (Mazda 6), wait until Monday. Can't. It's a Friday, and while I have a place to go on Cape or home, either is a drive, but no car. Called around to other tire places in area. Same response... no tires my size. After a dozen places, finally called DR. "Oh yeah, we have that size. Come on in." "Two???" "Yeah." Amazed, but this was only place that said they could help. Tow truck driver heard of them. "Good people," he said. Arrived. Immediately put car on hydraulic jacks. Tires off in 5 minutes. Took them in and replaced with "like new" tires. Done in less than 45 minutes (waited longer for tow!). Price: $160 plus a bit more for credit card. Was at Cape before dusk. Footnote: Car went for state inspection a month later. Tires passed. "Like new" was apt. This was an emergency and they came through. Patronize these guys! Recommended 100%.

Very fast, reasonably priced. . Just had a nail in a tire…read more While I was there I asked about detailing. I'm going back for that $60., good price.

They are really about quality service I just got my tires changed all like a month ago I hit a…read morepothole so one of them is flat. Though I do have warranty my warranty doesn't cover it but they were happy to help me with my issue and sell me a very new like used tire. I don't know how I feel about that though because I just got those tires but they did explain the warranty to me when I bought the tires and it does not cover the pole damage.

It was quick & easy ! The prices were great I got a used tire that looked brand new with lots of…read moretread !

Someone's purse was left in my car and instead of being ok with me bringing it to a police…read moredepartment, they really wanted me to bring it to them. I called twice and they didn't have someone who the purse belonged to after the first call.

Took 3 and a half hours to get tires changed. Workers are incompetent and try to upsale. Take your…read morebusiness elsewhere this establishment is a waste of time.

I found this shop when I failed the emissions section of my annual inspection, and I chose it…read morebecause it's a state-certified repair shop. I was a little nervous about using a new shop, but my fears were immediately allayed. I called for an appointment and got one the very next day. A few hours after leaving the car, I got a call explaining what repairs were needed, and also what maintenance was recommended, with a very clear explanation of both, and a price for each. The repairs were completed the next day. Everyone was friendly, helpful and efficient, and I was delighted to learn that Sullivan Tire is an employee-owned business. Then it got even better. My check-engine light came on again, after just a few miles of driving. I called the shop and again, I got an appointment right away. They addressed the problem immediately, test drove the car, and had it back to me within a couple of hours. And there was no charge. This is my garage from now on!

I don't go any place else. Fran is the real deal in Boston. His prices are fair and quality of work…read morealways exceeds my expectations. At Fran's, they fix what's broken without trying to sell extra parts or service you don't even need. I like that. If you're in Boston, go here first!

Avoid if you are vehemently not conservative and don't want to see Trump paper cut-outs around his…read morebusiness. Me personally? I care more about someone being trustworthy, polite, and at least somewhat competent. As well as saving my money and not getting ripped off like I have been when I got my car repaired at dealerships. My car wheels started making weird noises after I got into an accident and needed to make a cross-country move. Fran identified the issue and fixed it. He was also willing to honestly educate me and explain the issue without acting like a shady businessman that lies by omission. My car has not had issues for the past several months thanks to Fran's diagnosis and the work of his employees. This review would've been a five star if I didn't have to deal with his son on the phone. His son called my cell phone number multiple times to tell me that my car was fixed and hung up immediately before I could ask questions to verify. I traveled twice only to find out that the son mistook someone else's car for mine just because it was the same make and color as mine. Fran recalled which car was my car because he could tell me what state my license plate was from. Thankfully Boston is easy to traverse thanks to the public transportation, otherwise I'd be even angrier for having my energy wasted for a car that wasn't even mine.