Dylan was awesome! I had sewage backed in my tub, shower, toilet, and the kitchen sink. It was so…read moregross. And he found the clog and fixed it. i have never been so excited to watch water running down a drain hahaha! Great work. This dude deserves a promotion

Can't get them to call when dispatcher said they would. Can't use the toilet or shower and it's…read morefrustrating to have no response to our calls when they promised a call back 12 hours ago.

Id ignore any recent negative reviews. Im a very critical and anal person. Kris is the same way…read moreand he will not leave the job done unless it's done right. That's something you can tell about him pretty quickly. Kris if you're reading - thanks for the great job on both filters.

They could respond when someone requests an estimate for work. Why do they put themselves on this…read moreapp if they don't want to respond?

This review is in addition to a review I wrote about a different job Platinum Plumbing did for me…read more After 7 years or so I once again called on Platinum Plumbing for a project. Replace the first floor baseboard with high output baseboard. Peter measured the job up and returned with Christian another day to complete the work. I admit I was impressed with the concern that was paid to how each peice was installed. A level and tape measure was used on each peice of baseboard to insure that when completed the entire run was the same height and on the same plain. Each cover was trimmed if needed so it fit together properly. When they were done they cleaned up after themselves and even helped me put my things back, which they didn't have to do. I could say I'm happy with the work they did and leave it there. The truth is I'm really impressed with the work did, it came out more beautiful than I hoped. They showed more attention to detail than they had to, and the price was very competitive. Its been 7 years and Pete is still doing really prideful work. I highly recommend you give this company a chance to work at your home or business. Im certain you're going to be impressed with the end result. Henry.

Excellent work, excellent service. This company arrived on time with great price. Thank you.read more

Hello from Scanlon's Traveling Salon, LLC... Elm came highly recommended to me by a client of mine…read morewho had ductless AC / heat installed in her home... She was delighted with them and over the moon happy with the end result... I then called them and set up an appt. to have rep. come and explain what would be needed and provided.... Kathy (the wonderful person who set up our appt. ) was awesome, patient, kind, ultra professional and "light hearted..." Superior interpersonal communication skills.. As a small business owner, I appreciate excellent customer care. The sales rep came over who was also super professional, mindful and articulated the process and what was needed in basic terms for me to wrap my head around (I'm not very domesticated!!!)... I set up the appt. for installation and just two weeks prior to moving forward with the installation, I had to cancel the install due to the owner of the home going into a group home (I'm the Trustee and guardian).. I could not move forward if my ward is placed in a group home prior to installation... All of that said, I called Kathy and explained the situation and she was so kind, empathetic and completely understanding of "life happening..." as inconvenient as life can be and getting in the way of our plans, "stuff" happens... Kathy was awesome about it and authentically concerned... I'm disappointed that I could not move forward with Elm because they seem so "superior" to other co.'s and "master plumbers" that came into the home to quote a ductless unit... My client's AC/heating unit works amazingly well and I'm sure mine would have also....My experience leading up to installation was fabulous... Highly recommend.....

The contracted work was not completed to the specifications set forth in the agreement: the…read moresecond‑floor system was to include 11 supply vents and 1 return, but only 8 supplies were installed. Scott (owner) argued that we are not entitled to a credit because we did not immediately raise the issue. This has no basis in New York contract law. A contractor cannot retain payment for components never furnished and work not performed--it is textbook unjust enrichment. There is no legal basis to deny the credit we have reasonably requested. Second, we were told we were out of warranty and billed for a service call. The contract expressly guarantees all materials and workmanship "for one year from completion." Because the HVAC system was never completed--missing supply vents and lacking required system balancing--the warranty period never began to run. It was therefore incorrect to assert that our warranty expired and charge for the service call related to system performance issues. Third, we were surprised to receive a voicemail from Elm on February 25, 2026, stating that warranty work--specifically, the thermostat controller replacements--will not be performed unless we first pay the disputed service call invoice. Conditioning a manufacturer‑covered warranty replacement on an unrelated, contested charge is inconsistent with Elm's own contract and is not permissible. Warranty obligations must be honored independently of billing disputes. Finally, Elm threatened to send us to collections. Since the service fee is not properly owed, any attempt to send the matter to collections would be baseless and contrary to the terms of the contract. We have made every effort to resolve these issues amicably, to no avail.

We had a leaking pipe. Turned out to be the dishwasher. John came within an hour, explained the…read moreproblem and made the repair quickly. Easy to see why he gets so many great reviews!!

John came quickly and rectified our problem. Personable, helpful and efficient. Very respectful…read moreand our toilet was running perfectly when he left. We now have a new plumber.

Keith is an exceptional plumber. He is very reasonable and…read morevery qualified. Keith and his coworker came today to fix an emergency leak and replaced the 30 year old main water valve in less than 30 minutes. He previously installed a new toilet that has operated perfectly ever since. Can't recommend him enough. A rare combination of exceptional ability + trustworthy.

Been living in the same house for the past 45 years and Keith was our plumber when we had or first…read moreproblem. Still our go to plumber after all these years. Hot water tank started leaking recently. Keith's crew had a new one in the next day. They were polite, clean and above all extremely competent. I highly recommend this business.

I recently needed plumbing work and chose Cilento Pipeline Plumbing after seeing all the positive…read morereviews online. I'm glad I did, because my experience with them was excellent from start to finish. Bruce, Chris, and Mr. Cilento were very professional, patient, and accommodating throughout the entire job. I have a Navien boiler, which is efficient but also very sensitive and requires special training to service correctly. They clearly knew what they were doing and were well trained on this type of boiler. My boiler had several issues going on at once, and they stuck with it until they found the problem and repaired it properly. They also took the time to answer all of my questions without any annoyance, and they gave me helpful information about my plumbing and boiler so I can better understand it going forward. Based on my experience, I would definitely recommend Cilento Pipeline Plumbing to anyone who is looking for skilled, master plumbers who are both knowledgeable and respectful.

Excellent workers and job completely done in one day. John and his crew are very knowledgeable…read more I highly recommend them. Cindy R.

Mauricio was a joy to work with. He provided fast, great service. He's knowledgeable, came in to…read moreassess for a sink placement, was extremely flexible with my chaotic asks and came back immediately to set up. He also cleans up behind himself and is really big on safety. Definitely my go to plumber from now on

There was a leak under my kitchen sink and I hired Mauricio to do the work. He was on time, very…read morecourteous and finished the job in a timely manner. I would definitely recommend him and also use his services again.

DO NOT MAKE ANY BUSINESS WITH THIS COMPANY, run by thieves…read more Let me start saying that I understand that certain services are expensive and business are entitled to put price to their work, but there is a really thin line between charging for a service and a completely different story to ripoff customers. Just a few days ago, I contacted FREEPORT PLUMBING AND HEATING, located at 29 Bedell St, Freeport, NY 11520, with telephone number 516-442-8008, to setup an appointment for a leak in the shower, it was not an emergency so I was ok to wait 4 days to have a technician to come to my house, they said, it will be a $100 service charge for the technician to come to your house, if you decide to have the problem fix that day, the $100 will go towards the repair, pretty standard, we all know companies do this all the time to make the customer use their services. Here is the issue: charging almost $500 for changing a water mixer that cost $35 at Home Depot, and that took the technician only 45 min. from the moment he came in to the time he left, (and this is including his trip to go get the piece) to do the work it's extremely a ridiculous amount. When they told me the price I was expecting that the technician will reduce it by the $100 mentioned by lady on the phone but no he didn't. Next available business day I called this place to make sure they understand my discontent with the whole situation, the their answer was "oh no, that's a completely separate charge, that's independent from whatever the technician charges. At this point I can only say, shame on you, but eventually reality will catch up with businesses like this and I can guarantee you that a simple fine will not get you out of all the misleading and dishonest business you are running. HUGE SCAM. DO NOT HIRE!!!!

From the owner: AC Compressors, Air Conditioners, Air Ducts, Air Filters, Attic Fans, Backflow Preventers, Bathroom…read moreFixtures, Bathtubs & Showers, Show more...Boilers, Boilers & Water Heaters, Catch Basins & Traps, Central Air Conditioning, Chemical Degreasers, Coils, Compressors ,Controls & Thermostats, Conversion Burners & Infiltrators, Coolers , Coolers & Refrigeration , Custom Heating & Air Conditioning,Custom Plumbing & Heating, Dehumidifiers,Drain Traps, Drainage Systems,Energy Efficient Systems, Fan Coils, Faucets, Fixtures, Flush Valves & Parts, Forced Air & Hot Water Systems, Furnaces, Furnaces & Boilers, Garbage Disposals, Gas & Oil Furnaces & Boilers, Heat Pumps, Heaters, Heating & Cooling Systems, Heating System,Industrial Pumps, Kitchen Fixtures

Great company. They came out right away. The guy was honest, gave us a great price and was able to…read morefix our shower handle and a running toilet same day of the visit. Would definitely use them again.

Would highly recommend this company. I called and was able to get a plumber out to me within a day…read more They did a quote for me on a project to move the washer/dryer and create a new laundry room. In addition they fixed a few issues with our master bath shower head/handle and toilet. The company was really great, they sent me a bio and photo of the person who would be coming (which I appreciated for safety and professionalism), and the man who came was super knowledgeable, friendly and helpful. He also had some great suggestions and input on the project and location in the house, in terms of what's best to save money and simplify all the moving parts--which I really appreciated. Pricing was also good and very reasonable. Would definitely recommend them and also use them again going forward.