This is the worst company I've had to deal with. I would give it -5 stars if it were possible. They had so many issues that I am not sure how this company is still in business. They did construction for my pool for almost 12 months. YES, ALMOST 12 (TWELVE) MONTHS. We signed the contract in early March 2020, and the pool was completed in February 2021. That's unbelievable. A lot of my neighbors have built pools in 3 months - they started after me and finished construction before mine was finished. Now, I understand why no one in my neighborhood used this company for pool contraction, as this company just a crap.
I had the impression that my pool designer (Jeff) believed that he was doing me a favor by designing my pool. All changes that I asked him to make took him several weeks to apply, even small changes like moving equipment from one location to another.
The employees of this company do not know what customer communication is. If you are lucky, they will reply to your emails in two weeks, but it usually took three weeks. Even if you remind them during these weeks, they keep silent and do not answer any questions about your project. Sometimes, to force them to reply you have to CC the VP of the company.
It took this company 5 months to get city approval, really? It took less than a month for all of my neighbors who used a different company.
They failed with the Home Owner Association application. It had to be submitted two times before approval was received (this took almost an additional one and a half of months). How is this possible for a company who's supposed to deal with this all the time?
They always failed to do construction on schedule. All requests for providing updates on the current work were ignored almost all the time. This company does not really know what it means to keep the customer updated on progress. You must demand it, and demand it several times before you get a response. You really have to push this company to continue construction. That is ridiculous.
This company does not know how to manage their contractors. Several times, contractors arrived with incorrect blueprints, which were corrected several months ago. Same thing with equipment - it was upgraded during the early stages of design but the contractors brought the old equipment. It took this company more than two months to replace the old equipment with the correct one.
The construction manager appeared only three or four times during the 7 months of actual construction. Instead of him controlling what the contractors were doing, assuming they were doing it according to the design in the first place, this responsibility fell on you (and you don't get paid for it). Yes, you have to watch the contractors and make sure that they do things according to the design. In my case, I had to stop the contractors several times and tell them that this is not what I have in the pool blueprint copies provided to me. The contractors had to leave (for another several weeks) before they obtained the correct copy of the blueprints. This company does not know how to mange documents, how to update them, and how to share them with their contractors.
Beware about pool equipment. This company gives you entry level equipment and does not provide any options during the design stage. You have to notice this by yourself and tell them that you do not want this crap.
This company failed the city inspection several times.
If you'd like to be excited about your new pool, go with a different company and stay away from these guys. If you prefer pain and suffering during your pool construction, this company is definitely a top pick. read more
