Terrible company. I chose them bc they were the cheapest. They were coming out weekly and sometimes the pool looked decent. Other times they'd write something down on a ticket about what they did and they did NOT do these things. There weren't even tablets. Then we found our pool net broken. The pole was broke and the net jammed onto the pole where we couldn't even remove the net to put the brush on. Nobody else touches our pool stuff except them. And WHY were they touching the pool cleaning net anyway, they're a pool company, they should have their own net. Also a broken pipe was discovered in the pump house that caused the pump to stop working. It appeared to have been stepped on. They're the only ones that went in there.
So here's the fun part. I call Marland to cancel service. He calls back saying "You guys aren't even in our system. We've been cleaning your pool for 6 months with no payment and you owe me 6 months worth!!" WHAT?!? We left checks behind tacked to the pump house door and they were ALWAYS gone. So you haven't been cashing any of my checks, or did you even get them, or did your irresponsible pool guys lose them? Either way, this is absolutely crazy. WHY would they keep coming to "clean" if they weren't getting paid? So Marland tells me he's putting it on my credit, give me a break. We paid for crappy service, pool had green walls many times, broken stuff when they came, and apparently they weren't even depositing our checks. I don't look at my account much. But I have all copies of dated checks written which were picked up by them. So I will be getting an attorney and WILL be fighting this.
SHADY COMPANY. STAY AWAY! read more