I wouldn't recommend this place…read more
I called ahead and asked if they accepted walk-ins. They said yes, so I came in. The woman at the front was nice and greeted me when I arrived. I asked for a pink and white pedicure and a full set, and they worked on my nails and toes at the same time.
I'll start with the positive: the woman who did my toes was very sweet and genuinely nice. I didn't love how my toes turned out, and I had to ask her several times to fix things. After a while, I just gave up and accepted that they were going to look the way they looked. She was so kind, though, that I didn't want to make a bigger issue out of it.
My experience with the woman doing my nails was completely different.
She asked my name, I told her, and then asked hers. She told me "Mai." I thought, okay, I'll remember that. Throughout the appointment, she repeatedly got on her phone for long periods of time while doing my nails. One of the worst parts was when she was sealing the glue around my nails. It was burning me badly, and she was distracted and on her phone. I actually have a video of this.
When I told her it was hurting, her response was essentially that it was my fault because my nails were too thin. I haven't had my nails done in about two months, so I know that wasn't the issue being made out to be.
There was also an issue with the shape of my nails. Instead of simply helping me understand what I needed to ask for, she seemed annoyed that I didn't use the right terminology from the beginning. I'm not a nail technician. I shouldn't have to know their specific nail jargon to get a basic shape done correctly. The way it was communicated came across as rude and cold rather than helpful.
The entire appointment felt uncomfortable. I was polite throughout the whole process and repeatedly said thank you and that I appreciated her when things were going well. But whenever I tried to speak up about something I didn't like or that was hurting me, I felt like it was immediately dismissed or made into my fault.
And then there was the weird situation with the names.
The woman doing my nails initially told me her name was Mai. Throughout the appointment, she kept referring to the woman doing my toes as Mai as well. I didn't think much of it because Mai is a common name. At the end, she asked my name again and then explained that the woman doing my toes was Katherine and that she was Mai. I said, "Ohhh, okay," and she told me Katherine was her mother-in-law.
Then, almost immediately afterward, she said, "My name Mai, her name Katherine." I looked at her confused and asked, "So she's Mai or you're Mai?" She then said that SHE was Katherine and the woman doing my toes was Mai.
At that point, I honestly didn't even know what was going on. It's a small thing, but the whole interaction was strange and added to an already uncomfortable experience.
I also noticed that the woman doing my nails seemed to be directing the woman doing my toes and repeatedly asking her to do things that I felt she should have been doing herself. Despite doing less of my service, I actually felt much more comfortable with the woman doing my toes.
I spent $150 here, and unfortunately, I don't feel like I got $150 worth of work. My nails are crooked, the shape wasn't what I asked for, and I'm unhappy with how both my nails and toes turned out. More importantly, I didn't feel comfortable or welcomed during the service.
I don't normally leave bad reviews. In fact, this is the first review I've ever left that wasn't positive. I don't like working against someone's business or livelihood, and I genuinely try to give people the benefit of the doubt.
But this experience was bad. From the constant phone use, to being told the pain was my fault, to the attitude when I tried to explain what I wanted, to the final result, I left feeling like I had wasted my time and money.
I would not go back, and I wouldn't recommend this place. Save your $150 and go somewhere you'll actually feel comfortable and appreciated.
I would give zero stars if I could.