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    Antenna Satellite Store

    1.0 (1 review)
    Closed 7:00 am - 7:00 pm

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    11 years ago

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    Cox Store

    Cox Store

    (52 reviews)

    We started with basic internet service, which was fine for a few months (some short downtimes)…read more Added TV for the Olympics...tv menus terrible, many problems with the digital tv unit (dropped recordings, picture freezes, can't pause/play, etc.). Since we don't watch much TV we let that slide. Internet connection began dropping repeatedly, called tech support (Chris). He said my signal strength was awful and we should consider ourselves lucky things weren't worse. Then he tried to sell us insurance in case the problem was inside the house..um, no thanks. Then he scheduled a service call for two days later. No one showed up. Called tech support..got Justin. He said they didn't sched the appt right and someone "might" be able to come out later the same day. Asked for supervisor since I didn't want to wait on someone maybe showing up. Justin put me on terminal hold. Called customer service, got Tonya. She said she'd get a supervisor and promised not to put me on hold. She then put me on terminal hold. Called back and got Cherissa..she said no supervisor available. I could her someone faintly in the background giving her instructions so I asked for them. It was Pam who went and got me a supervisor without putting me on hold. Supervisor Mr. Ellis said no guarantees but he would call back and let me know when they could come out to fix it. He called back hours later and said someone would be there that night. Tech came out late that night and found I had signal strength outside the limits. Traced the entire system and discovered that the problem was at the drop at utility pole..not putting out prescribed signal strength. He put a call in to get it fixed (said it would be 24 hrs) and in the meantime, changed one of my splitters so that it sapped less signal strength. He said was within the ok zone (+10 - -10db..I was now at -7.6db). He also found that I was being charged for equipment I didn't have...I'm on the phone now (its been 90+ minutes and 7 departments to try to get the charge removed) while I type this update. Today's tech support: first the standard condescending instructions about how to unplug router and modem and reset everything. They could see my signal strength was in the red (apparently they don't get a # just colors). Didn't know anything about the problem with the drop but said if it was true it would be two weeks to fix (I saw the Cox bucket truck drive by, turn around and leave after doing nothing). Reset didn't help so they sent me to 'Tier 2' tech support...very snotty guy who didn't want to listen to any info from what the previous tech guys did or signal strength etc. He claimed it was someone stealing my wifi or my microwave oven. This is completely illogical since the signal strength is being measured prior to the wireless router. Tried to convey this and that the modem is showing yellow lights not green, he replied that the modem lights have no meaning. Also, my wifi is password protected with a strong password, WEP2 and I live out away from town. I went ahead anyway and let him guide me though changing my wifi channel and network name (which makes you change that info on every device in house btw)..this is the same baloney the UVerse guys did all the time but their basic tech guys could do that...no change, no improvement, no consistent internet. It's been a week now and I'm giving a star back solely on the customer service of Maude who answered one of my phone calls to tech support. She listened, looked at my readings, apologized for all my troubles and did some research on my case. She called back the next day and again today. Cox should have all techs learn from her..she acts like she gives a damn. We have another tech appt tomorrow to fix the drop. I spent several hours reading about my problem (very common) and discovered I can read my modem signal...I can see the low signal strength and also that it is sometimes on 5 channels and sometimes on only one. Sometimes I'm at max advertised speed (according to speedtest.net) ~30Mbps (if I take my TV splitter out to get more signal strength), sometimes I'm dropped completely, sometimes Im crawling at .1Mbps..these are download speeds btw, my uploads speeds are excellent. So I asked for a new modem...removed router from system and had same results. Alas no FIOS, not even UVerse, etc. available in our area (Shalimar).

    I have no words for how abysmal Cox service is for Destin Florida. They have closed stores and…read morelocation not convenient. So many errors. So many incompetent techs. Cannot rate Cox low enough.

    Limitless Technology Solutions

    Limitless Technology Solutions

    (1 review)

    This guy, is one of the most easy going persons you will ever meet. Not only does he listen to…read morewhat you need but he listens to what you want. He does what he says he will do and more. If you have any questions on anything he does, he will answer in a way that even the most technologically challenged person, like me, can understand. I'm really glad he could help me out and he will be my 1st call the next time I need help. Great guy! Give him a call. K.Raley

    From the owner: Empowering Businesses with Cutting-Edge IT Solutions…read more From credit card processing to information technology - LTS has your business's back. We're more than just an IT company; we're your strategic partner in navigating the digital landscape and maximizing your potential. 🔒 Secure Transactions, Zero Fees: Safeguard your transactions without compromising profits with our secure credit card processing solutions, including optional zero fees for merchants. 🌐 Unbreakable Connectivity: Say goodbye to network downtime. LTS offers bonded internet connections ensuring an uninterrupted flow of operations, rain or shine. 📞 Efficient Communication Systems: Upgrade your communication game with LTS’ cutting-edge phone systems. Clarity, reliability, and efficiency - key elements for seamless business operations. 🔒 Fortified Cybersecurity: Protect your business from digital threats. Our proactive cybersecurity solutions ensure a shield against potential risks, securing your peace of mind. 💻 Streamlined PC Management: Don’t let PC issues slow you down. LTS’ PC management solutions guarantee smooth system operations, allowing you to focus on business growth. Our tailored IT solutions are designed to elevate your operations, optimize your investment, and drive success. Join the ranks of businesses thriving with LTS. Contact us today for a consultation and discover how we can transform your IT landscape. Your success, our priority. Let's elevate your business together.

    Antenna Satellite Store - televisionserviceproviders - Updated May 2026

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