The Service these guys provide is great!!! Got to handed to their enthusiasm and care for the…read morecustomers and the store itself, they have a lot of good selections of music, games, toys etc. Although the layout is average for a store it's kinda cramped when walking through the store when you're in a group of three ( don't try bringing and carry a book beg here it'll will get in the way of people walking around) and there is no public restroom here. Other then those two things this place is great, and would come back again.

I am writing this to share feedback regarding my recent experiences with this store. While I…read moreappreciate the inventory, the trade/sell process and customer communication have been very disappointing. Recently, I brought in an Xbox to trade. I was told I would receive a call the following day once it was tested. After receiving no update, I called the store myself and was told my offer was ready and to come in. After driving over 40 minutes, I was informed in person that you could not accept the console due to a fan issue--information that should have been communicated over the phone. Additionally, during a previous visit to sell a collection of Naruto Funko Pops and manga, I explicitly asked to complete the transaction that day to avoid another trip. Despite assurances, I was kept waiting until closing time, only to be given a rushed and surprisingly low offer. Clear communication and respect for customers' time are essential. I hope you will address these issues to improve your service going forward.

always have a great time whenever i visit! super affordable records (both cocteau twins albums i…read morehave gotten have been less than $30) and nice staff. so many options, as well as a good dvd and vhs selection.

Great selection of used vinyl, DVD's, etc. Their stock is always changing since customers are…read morealways bringing in new merchandise. Great place to look for rare and hard to find items. Employees may be a little snooty but, I am not sure how I would be dealing with the public all day. So they get a little pass from me. Also, they live and breathe records so no doubt they know more than me. Always like perusing their current selection. To me it is relaxing and rewarding at the same time.

They recently became a UPS Access Point to help service the packages to and from UPS. I've never…read moregot anything from here related to video or games or anything of that matter. However, these guys are as friendly and customer centric as they come. The customer service that they provide you for a service that is not even theirs (UPS Access Point) probably goes to show that the service that they do actually provide (their rentals) would probably be even better. Well done, guys.

The owner was super nice and and we had a nice chat. The service was great and I will be coming…read moreback whenever I want to rent something. 11/10 would recommend

My family and I stopped in over the weekend. We went to the farmers market then walked over, as we…read morehad family in town and wanted to walk around the loop. There's, of course a HUGE collection of records. We bought a couple records during this visit. It seems the price points are average. My daughter also found a cd and a cute notepad that we bought as well. There was a good amount of people inside the store too. But it never felt crowded.

Rather than shop, I came here to potentially sell my CDs. While it is cool to see a revival of…read morevinyl and CDs, I am not trying to buy MORE electronics! I came in and was directed to a separate counter for selling products. The nice, helpful staffer took my name and number and told me they would call me in 10-20 minutes. I expected them to look it over while I was present, but asking me to wait a while looking over the selections was fine. I went to run an errand and received a call sooner than expected. They were able to use some CDs and offered me $12 cash OR $15 store credit. I chose cash. It was a nice exchange. The 2nd time I came I was not so lucky but it's fine. There were quite a few people there both times. I did not get any pics inside, but the new location is quite convenient, just a walk-in on Wabash. I have not purchased anything, but in addition to music, they have posters and pins.

The store is very clean and has a helpful and friendly staff. This was my first visit and multiple…read moreemployees checked on me and offered assistance. I was there for less than an hour and spent over $100 on mainly used vinyl soul and disco. I informed them that I was from Charlotte and they offered to box and mail my selections to me. I took them up on the free boxing and decided to mail on my own. The prices ranged from $1-$12 for used vinyl cuts for me. Very fair and prices per record were specific and I felt appropriate. I will definitely come back on my next visit. The store is clean, vibrant and organized.

Honestly, I loved my experience here! I managed to find a couple of nice vinyls to get and was…read moresurprised by the overall selection they offered. It was clean and well-organized on the main floor. The downstairs is a tad neglected compared to the main floor. I didn't find anything downstairs to get. I was a bit shocked at the price of some of the brand new vinyls, but the prices for the older ones were comparable to other stores. I prefer shopping local, and was really happy to have stumbled upon here! Would definitely come back again! No bad experiences with the staff during my visit. They were actually more on the helpful and friendly side. Seems like they took past customer reviews/experiences seriously and improved.

I made the mistake of visiting on a day that they were only open for deliveries. Door was unlocked…read moreand I walked in. I was immediately informed they were closed and I walked out and floated around looking for food. 2 minutes later I was told it was ok to visit. Wow! I had the whole place to myself. Michael Serafini, owner/DJ didn't have to do that for me. I was visiting from Charlotte NC and was excited to visit. The selection is wide and labeled very specifically from Rock to Jazz to Soul to House music new and old. I was there for an hour and they even checked on me a few times. I took my time and spent over $300 for two full bags of used and new vinyl cuts - Soul, Disco and Chicago House for me. Prices ranged from $3.99 to $25 for me. Some rare records were priced $25. They even had local DJ presses - DJ Darryn and Dave Maze were my favorites. I will be back next trip to Chicago and visiting Thursday through Sundays only! Thank you Michael for being so gracious and patient to a new customer!

Do not buy the grab bags at any cost. They say they are jazz, comedy, etc. but in reality they are…read morespoken word lectures about diabetes and shit. $15 worth of total garbage.

Legendary record store that I finally went to last week. They have a ton of DVDs, CDs, records and…read moreother merch throughout the store. Their record selection is pretty decent - all newer releases with classic throughout. Prices are about what you'd expect and not marked up. I'd be back!

The greatest place on earth if you still like buying records and cds. If you can't find what you…read morewant anywhere else, this is the place you have to go. I have been coming to this place since I was 14 and I just turned 60. I love this place. Enough said..

A fantastic mostly CD store, though they carry some DVD as well. The owner(can't remember his name)…read moreis VERY nice, and I live talking to him about musicians, bands, music, etc every time I visit. A refreshing opposite, from the jerk owner Vintage Vinyl in Evanston has(won't get into him any further here, but if you want to know more about that place look up my review on them). And I wish all music store employees and owners, were as nice as this guy is! Definitely stop here, if you happen to go out to this part of Oak Park and are either looking for CDs, or even just like to have good conversations with others about music. Or even are checking out the nearby Oak Park Conservatory. One day, I'll finally get in a visit to(across the street) Oak Park Bakery....

Lousy store hours & the store looks like a large unsorted mess. How does it stay jn business?read more

I stopped by the Wabash and Belmont locations of this store, but for Belmont specifically, this…read morestore is a MUST for vinyl, CD, cassette, and game collectors. The store is extremely big, the service was quick and things were easy to find utilizing the store website, reckless.com. The prices were pretty average, around $15 for a new CD and $30 for vinyl. I didn't check the prices for cassettes, but I'm sure they were great. They also had posters of popular albums, featuring art from various artists. They also had used console games, for Xbox One, PS4, retro Nintendo consoles, and I even saw a few SEGA Dreamcast games! This place is nothing short of heaven for music lovers!

DO NOT TRUST THEIR GRADING OR LABELS!!!…read more I stopped by for the first time a couple of weeks ago to check the place out. They have a nice variety of albums, but unfortunately, my experience has been less than impressive. The day I stopped in, I purchased what was labeled as a 1968 "Near Mint" copy of Days of Future Passed by The Moody Blues. When I got home, I discovered significant noise throughout the first third of Side A. Since I live in the suburbs, I wasn't able to get back into the city for two weeks. They did take the record back, but because their return policy is only one week, they would only offer store credit rather than a refund. They took the record back, and I found a "Near Mint" copy of the 2012 remaster of The Beatles' White Album. The label specifically stated "w/ poster & photos." I even asked an employee about it before purchasing it, and they confirmed that the poster and photos were included. Sure enough, I got home, opened it, and neither the poster nor the photos were there. Needless to say, I'll be returning this record, and I won't be coming back. Two purchases, two significant issues with the condition or contents being inaccurately represented.

Staff at this location are great, was looking for a ps1 memory card and they didn't have it, but…read moreordered it for me and let me know it was ready for pickup! Very kind of them. The Exchange stores are great in general

Reminds me of 2nd & Charles. Packed with hard media - CDs, DVDs, Blu-rays. They can order what…read moreyou're looking for if they don't have it in stock. A little annoyed to see it so close to Reckless records. Like in the 90s seeing a Starbucks move in across the street from your favorite mom and pop coffee shop. I used to feel more competition was a good thing. Not anymore. But everyone in the store was nice and easy to talk to. Prices were a little high for someone used to getting great deals on eBay. But when you're able to hold it in your hot little hand it's hard to not just walk out with it. The upcharge is "probably" worth the instant gratification. And not being a slave to buying it on a streaming site where it can disappear without notice.