I have been a loyal customer of Ann's since about 2021 and will NOT be back after today. I had an appointment for 11:30 AM that I had made days in advance on the business website. I arrived for my appointment on time and watched people who arrived after me get called back for 30 minutes. At noon, I asked the woman at the front desk if they would be able to get me in soon as my appointment was half an hour ago. She said yes, and it would just be a few minutes. Fair enough, the salon was busy. 30 MORE minutes later, they are STILL calling people back who arrived after I did. At this point, I asked the front desk again whether they would be able to get me in soon and pointed out the fact that people who arrived after me had been called back for an hour, even after I had said something once. They MISSED MY APPOINTMENT somehow, after I had been checked in, sitting in front of them, and asked the front desk TWICE when it would be time for me. They did apologize and offer a discount, but I'd prefer to find a nail salon who doesn't ignore the existence of longtime customers. read more

Positives: same day appointment, quick service Negatives: nail tech didn't ask what shape I wanted (I came in with almond and she cut them square and was about to paint them when I mentioned that they were not even shaped.) Then two nails chipped after only 48 hours. I've had gel manicures last for weeks at other salons so I'm quite disappointed. $40 for a manicure that lasted two days is unacceptable. read more

Ann's Spa and Nails - Two nails chipped after only 48 hours - Nail Salons Near Me - Pittsburgh, Pennsylvania

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i've been a loyal customer here for probably about 4 years now. i leave satisfied with my mani/pedi after every appointment with ryan. the salon is clean, has tons of color options/enhancements, and staff are friendly! read more

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I love Ann at Ann's Spa and Nails. I got a color I never get because I'm going to be a hippie for Halloween. I do love the color, especially for my costume. Ann never fails to do a fabulous professional job. I highly recommend Ann's Spa and Nails. read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

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I started going there back in high school which was about 5 years ago. I always had a great experience there and was a very loyal customer. The past few times I went I was not satisfied whatsoever. This down fall had started once Charlie left but I still went back because I hadn't found a salon yet and still felt that this was a good place to go. When I realized i was not happy there anymore was when one of the technicians (Stephanie) was doing my nails. I showed a picture of what I wanted and to be used as a reference. She was no help in matching the colors and seemed like she was in a hurry to get me done( meanwhile I was the first appointment at 9:30am) I had gone in with a friend so we were chatting most of the time. I look down at my nails and the design I wanted was nothing like the picture (I understand too that it isn't going to be 100% since everyone is different) and it was on a different finger on each hand. I said that it was on the wrong finger on one of my hands. She told me that I wasn't paying attention .... I'm sorry what? I had gone to a different salon that same day just to get redone and waste more money. So the next few times I went, wasn't bad but still wasn't as good as it use to be. This past time I went, all of my fingers are cut at the cuticle , shapes of each nails are all different, and spots are blotchy. It's just really sad that I am most likely going to go somewhere else because Ann's has become so inconsistent. I would think my time there would have been better because I had been going for so long. I wonder if anyone is going to read this because it is so long and if Ann will read it. read more

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My sister and I had manicures and pedicures past Saturday, 5/17. We were out of town guests in town, for a wedding. I made our appointments on line back on May 5th. We arrived promptly at 9:30 am for our appointments. It was a busy a salon, and we were told to check in. I checked us in, and then we waited for about 15 minutes until we were asked, "Do you have an appt? What do you want done? " We both responded that yes, we had appts and said what we were there for. In fact, several technicians asked us the same question....multiple times, and then would just walk away. My sister was taken first to a nail station to start her manicure, where the technician buffed her nails, and then asked what she wanted, (again). My sister showed her the colors she wanted, and then was taken to a pedicure chair. I was eventually taken to a pedicure chair, and my pedicure started. Nothing wonderful or "spa like" for my gel pedicure. It was rushed, and disorganized. My sister was sitting across from me, and her technician didn't even speak with her, and rushed her pedicure. She was done with her pedicure before I was 1/2 way done with mine. Then her tech started on her nails while she sat in the pedicure chair. Her mani and pedi was completed, before I was 1/2 done with my pedicure!! No time was given to her, and the technician was less than kind, or interested in taking her time with her. I soon left the chair to go to table for my manicure. Then I was told to go to another technician to get it finished. I sat down, and the technician didn't even look at me, and just started my nails. It was done in 10 minutes. The service was absolutely NOT spa like. We were rushed and not even treated like they were happy we were there. The cost was outrageous too. $65 dollars for a pedicure! I was upcharged $20 because I wanted gel polish on my toenails. In total I paid $85.00. My sister was charged $90, and not sure why, as she had the same exact service as me. And her service was done in 30 minutes!! We will never be back to this salon, as we were out of town guests only. Our manicures have already chipped in less than 24 hours as well. The attention to detail, is not there. Would not recommend. read more

The last couple of times I've gone to Ann's they are very busy and rush the service. I don't usually write negative reviews but I have been going to Ann's for years and I'm very disappointed with their customer service. The color I chose was not the color I received and my pedicure was rushed.....Lee did not trim my cuticles. I asked for sparkles and she said no that my toenails were too short. I asked for Chrome and She said it was $15 extra and didn't want To do it. I was very offended and unsatisfied with my service. On Top of that my gel nail Fell Off my toe the next day, read more

An update with bad news.. I was already not in love with my experience, and less than 3 days later the polish isn't holding up. For $95 I would expect at least 2 to 3 weeks out of the paint job. Disappointed read more

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I've been to this salon several times and can only recommend it. Lulu usually does my manicure and pedicure. She's gentle, efficient, friendly, patient and she really knows what she's doing. From gel to powder - my nails do last a long time and look great - even after 3 - 4 weeks. The salon is clean, bright and welcoming and booking an appointment is a breeze. My husband and I usually treat ourselves to a mani/pedi once a month at this salon. read more

The team at Ann's is friendly and efficient! They do a great job with pedicures! I plan to go back again! I met people there that were dedicated patrons and told me they would t go anywhere else. Give them a call and book your appointment today! read more

What's supposed to be a relaxing experience definitely wasn't. My gel manicure took 18 minutes and it's literally the worst manicure I've ever had. I asked for my nails to be squared off and the polish is really sloppy. They charged for $40 for a gel manicure presumably because I asked for a heart on the one nail. I'll never go back and I'll be sure to let others know about my experience read more

Ann's Spa and Nails - Gel manicure - Nail Salons Near Me - Pittsburgh, Pennsylvania

My first time here getting my nails done. One whole week and FOUR of my nails have cracked and chipped off. One week. It doesn't matter if this place costs a lot or not, it's the quality and I'm very disappointed that I got the terrible end of the stick here. I will not go back or recommend them to others read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

Lily is the best! She is so kind & does a great job with attention to detail while also being efficient. Very clean & professional with a relaxed vibe. read more

We requested different services. I asked for a mani pedi. I got talked into dip nails & gel pedicures. Always an up-sale wherever I go. I'm to blame for being a pushover. My nails are good. Not the shape I wanted but good enough for now. My toes and nails are three shades off each other, at least. I guess it's ok? I mean I notice but I thought it was just me. The tech never noticed. Hmmmm. All-in-all my experience was fine. My tech was super friendly. We = me & my friend. My friend's experience was not even half as good. We started together but her services were so fast she was completely finished before my nails were done. (The pedicures were second) Her nails were ACRYLIC which she asked for a fill. They are now dip. The tech dipped once, you could see through them. They were so sharp she cut her own hand. Lumpy and gritty but gel over top with no shine. It was weird. Her pedicure was great. No issues. So, she didn't want to ruin my time and we just left. She was texted a service review, I was not. She explained her situation and they simply said to "return for a redo if she wanted" We both decided not to bother. She got her nails fixed 4 days later. I feel very bad leaving a negative review. My tech was wonderful and talkative. I enjoyed it immensely....minus sitting mostly alone watching my friend from afar....while the techs bantered and laughed back and forth in another language. It can be very unwelcoming.... Or like you're invading a good time? Usually the TV provides a diversion from being excluded from a conversation taking place right in front of you but that was on a "Lost Signal" screen for the entire time. I tried to remember everything from our visit. I hope this will help in your decision. read more

I'm very happy with the mani/pedi I received from Stephanie at Ann's today! The salon is very clean and it was easy to make my appointment by calling that morning. Stephanie beautifully evened up my overworked (yard work damaged) fingernails! And perfect polish job on both them and my toes. I didn't feel rushed at all and was given plenty of time to relax and for my polish to dry. I will definitely be back! read more

I purchased a gift card for a friend at this salon. The friend lost the card. Even though Ann acknowledges that I paid for the service (I have my credit card receipt) they will not provide the service OR refund the money. They have a record of the purchase in the salon. The failed to respond to a Better Business Bureau complaint until I sent a certified demand letter at the suggestion of the magistrate. They certainly may do a nice job on nails, but they have my $100 and won't provide the service without a card that cannot be found and also won't refund my money. What's that called? read more

My friend and I went here to get our nails done this passed weekend. We both got powder dip nails with tips. We both had such a great experience in this salon! The staff was very kind and professional and they have a very wide selection of colors and powders! I got my nails done by Tony, and although I am usually skeptical of male nail technicians, he did an amazing job, and I will definitely be returning to him. Overall, we had a great experience and will definitely be returning! read more

Ann's Spa and Nails - Ombré powder dip with tips - Nail Salons Near Me - Pittsburgh, Pennsylvania

I absolutely love Ann's. I used to go here all the time when I worked in the Robinson area. I was in the area today and stopped in for a pedicure. They are in the middle of remodeling but the place was still pretty put together and very functional. Charlie did my pedicure. Hands down it was one of the best pedicures I've ever received. He took his time and made it very enjoyable. At the end he asked if I was in a rush to leave. I wasn't, so he said to relax in the chair another 10-15 min for my nails to dry. Can't wait to be back here again. Go here....you will not be disappointed. read more

After growing my brows out all through quarantine 90 plus days, i go in with full bushy brows just to come out with terribly mismatched brows that i could of done better myself. This is the worse brow job I've ever had and am so disappointed to have 3 plus months of growing them out completely wasted. And to make it worse i take my promotion photos tomorrow. So disappointing. read more

Ann's Spa and Nails - Before up top, and after on bottom.. no words, just terrible. - Nail Salons Near Me - Pittsburgh, Pennsylvania

The staff is amazing and always make my nails look amazing. After trying out several salons in the area this was the one I kept coming back too. Love them!! read more

Ann's Spa and Nails - New fun Cat Eyes!! - Nail Salons Near Me - Pittsburgh, Pennsylvania

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Absolutely love Ann's staff and their work! I have been there several times and showed them pictures of what I wanted done from Pinterest. They were easily able to replicate the pictures and offer helpful suggestions! The workers are so friendly and fun- I look forward to coming back each month to relax!! read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

HORRIBLE!!!!!!!!! Got an infection on my toe!!!!!!!! The result was poor; I Did not receive proper manicure or pedicure Just to name a few areas of poor poor service : the technician did not cut or treat cuticles, did not file or buff nails , the gel polish was watered down and so on...... Save your money. I will be reporting to the the PA Department of State and the Pennsylvania Department of Cosmetology read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

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First, the good parts: nice salon, clean, nice decorations. Now, the bad: TOO HARSH OF SCRUBBING ON LEGS AND FEET!!! PLUS, manicure done in PLASTIC SANDWICH BAGS--lazy way of doing a manicure, missed polish on part of nail, top coat not done edge to edge. I have small amounts of skin missing on my heel and foot, and MY LEGS ARE TINGLY, PAINFUL--hope I don't have an infection. I have had pedicures for years, decades and HAVE NEVER had tingly painful legs afterwards. I will NOT go back here...unless it's to be reimbursed for anything associated if i do have an infection. read more

I haven't been here in a few years and I just changed my review back to 5 stars. Tony did my nails and they look amazing. He even made suggestions to make them a little most festive for the holidays and they are beautiful, and still fit my personality. I'm so appreciate that they fit me in about 2 hours before close when their business had a revolving door of people coming in. The employees are very hard workers and they accommodated everyone that walked in. I was extremely impressed. I'm just going to assume the last time I was here and didn't have a great experience that we were all having a bad day. I regret my previous review because today was such a good experience, especially when I'm pregnant and can't find a lot of "self care" to do other than my nails. I will definitely be back! read more

I loved my first experience here, but my second was not good. They say on their website and on their storefront that they open at 11am. I saw people going in so I went in 5 before they were supposed to be opened. The lady working on someone's nails asked me what I wanted and then said very rudely do you have an appointment? I said no, and she said well then you will wait. Again, very rudely said by her. So I left. If you're going to take people at 10, then say you take people at 10, not 11 or whatever time you actually open. If you prefer people to have an appt, then say so on your website or your storefront door-don't be rude when you have people walking in without appts. I'm sure they're busy no matter what but they lost a customer. read more

Excellent service! I got a manicure and pedicure. They were very busy and I failed to make an appointment. However, I only had to wait about 10 minutes (which it takes that long to pick colors anyway!). The staff members were all very polite and professional. Lisa gave me a great pedicure! My feet are soft and the polish looks very professional. My fingernails look neat and clean as well. I would definitely recommend Ann's Spa and Nails! read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

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Love this place, only one I go to but definitely have one of the guys do your nails-they are more precise & take ther time, looks 100% better!! Highly recommend read more

Ann's Spa and Nails - Powder Dip - Nail Salons Near Me - Pittsburgh, Pennsylvania

I went to this place to do my nails 3 times. 1- first time, I had an appointment but still I waited for 45 minutes to be helped, the owner (I think) gave me $10 gift card which I appreciated it. My nails were done in a good medium way. The lady who did my nails this day was so aggressive and when I asked her about something, she said:" I know what I'm doing". 2- second time: nice lady, good looking nails. 3- third time: the lady was barely answering me or even looking at me, nails look good. The service is ok but they really should learn to deal with their customers in a better way. They are totally unfriendly staff. read more

I've had 2 gel pedicures from this salon now (wanted to wait and post how getting the gel polish off went). Would ABSOLUTELY recommend this place. Tons of colors for the gel, fair pricing, clean and classy atmosphere. The polish lasted at least a month without chips (had it removed for my holiday colors). They were very careful about removing the gel (didn't ruin my nails). The nail tech (Charlie) paid the most attention to detail during a pedi that I've ever had. They also have an app for rewards/coupons, which I haven't seen often with other salons. read more

Ann's Spa and Nails - Holiday Gel Pedicure!! - Nail Salons Near Me - Pittsburgh, Pennsylvania

I love coming to Ann's!! I've been coming here for about 2 years and it's fantastic. While I can't come every month to get my nails done, I come as often as I can and they always treat me like I'm one of their regulars. I've never made an appointment and have always sat down within 15 minutes of getting ther I always get dip powder on my natural nails and they do fantastic even when my nails are all chewed up. Their color selection is second to none (it always takes me 20 minutes to just decide what color!). Their reward system is great. The only reason they didn't get 5 stars is because every pedicure I've ever gotten is very inconsistent...sometimes they spend 30-35 minutes with you and sometimes they spend 15 minutes. You never know what you're going to get. read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

I've been here three times so far and each tech I've had has done a wonderful job. I think so far Kim has been my favorite. She paid close attention to detail and went above and beyond what was expected. The salon is clean, they have been following Covid protocols nicely and offer a very wide variety of colors and services. I have really been impressed with Ann's! read more

Ann's Spa and Nails - Gel - Nail Salons Near Me - Pittsburgh, Pennsylvania

Very nice place! I was here from out of town and went for mani/pedi. Staff was very pleasant. Jojo did my nails and feet and was very helpful and super sweet. I enjoyed talking with her and she did a great job. I got the dip on my nails for first time. I love it! read more

I've been searching for a good nail salon for a while and happened to see this one going to Home Depot. Being the fussy one that I am, I looked up any reviews I could find and they had good ones across the board, so in I go to try them out. I know more walked in and got seated with what I wanted to get and my nails turned out great! The staff is all friendly and fun. Prices are reasonable and they have a wide array of services available. I'm planning on getting a pedi next time I'm there. So happy to come upon this place! They have a new regular customer! You can find them on Facebook too. :) https://www.facebook.com/AnnsSpaandNails read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

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Not much to say....mediocre at best. They obviously favor regulars and shrug off newbies. If I didn't need a nail fixed in a hurry I'd tell them to go kick rocks and leave. I got my nails filled here once before and it was just so so. I wasn't thrilled or dissatisfied before, this time I'm disappointed because it didn't hit the low expectation I already set. Staff seems talkative and nice to regulars which doesn't do much for me, I'm in Pittsburgh only a few days a month and prefer to get my nails done in my hometown before work trips. read more

I got a gel manicure and it was completely rushed. I'm guessing it was because they were busy. I tried to give them the benefit of the doubt, but 2 days later my nail already started to peel. They didn't even do it properly. Really wasted my money on a manicure that didnt last. read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

They have the largest selection of powder dips I've ever seen in NY or UK The staff are so so lovely and the service was wonderful not rushed took lots of care I can't wait to go back! read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

I was so happy with my experience at Ann's! I came here from a different salon but got what I normally get. I did a gel manicure and a gel spa pedicure and I loved the whole experience! I got exactly what I asked for with my nails (which was pretty specific) and my pedicure looks great too. My technician, and everyone in the place, was super friendly. The environment is welcoming and clean. You definitely feel like your business is appreciated there. read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

Always had trouble with my acrylic nails breaking and detaching from my own nail. Went to many other salons. This salon introduced me to SNS nail powder and i love it. My natural nail has never been able to be long. This is the best my nails have ever looked. So many colors to choose from and they do an hombre and French. I've done French with blue sparkle powder. I get so many compliments at work from customers. read more

Ann's Spa and Nails - Nail Salons Near Me - Pittsburgh, Pennsylvania

I love coming to Ann's! The staff is amazing! I love when Kim does my pedi and nails!!!

I was looking forward to finding a new place closer to home for nail services. Ann's was recommended to me by another business in the same area. I loved the chair and that is where it ended. My feet soaked for approximately 1 1/2 minutes before the girl started. Two small cuts on cuticle, squared not rounded like they were, sloppy polish application done while I was still sitting in the chair after my pedicure. Kim may have done better if she didn't have to hold my hand and polish. I asked to have calluses removed and she told me it was an additional $10.00, no problem if she had done a good job. I asked to pay and tip before she started my manicure so I didn't have to take a chance with wet nails. she said no, pay when you leave. It is pretty hard to get a credit card out with nails that had not completely dried. One got smudged and she said "be careful ". She said I can leave now and asked "where is the slip I gave you"? She set it there but I was not aware. She found it had slid down between the seat and console. When I ran my charge card and wanted to leave a tip I was told we don't take tips on charge cards. of course we all know why, IRS! No tip record, no taxes due or just a small amount. I always tip 20% and intended to do so without hesitation. I left without leaving a tip. I had just gone to the bank and had $500.00 in a sealed banking envelope and was not about to dig through my bag with newly polished nails. If I am ever in that area I will stop and leave a tip for Kim but I will not return for services. read more