Delivered earlier than promised and the work was flawless... more important, Joe took the time to…read morefigure out what we wanted, gave several alternatives, and exceeded expectations. Not to mention... they are fun to deal with.

Joe was very nice and had a good sense of humor. He repaired the wiper hose that was eaten by mice…read moreand changed out the Front headlights. He had it ready that day and everything looked great.

I own an automotive repair facility in Newburyport, MA…read more Last year our local body shop that I relied on for years, and referred people to, closed due to retirement. Then the search started for a reliable, trust-worthy and quality auto body facility to work with. After trying a handful of places, I thankfully found Preferred Auto Body and Ralph. Since we starting working with the Preferred team, I have brought in a business vehicle, an employee's parent had extensive work performed on one of their vehicles and I have professionally referred and/or coordinated a dozen customer's body repairs in the last 6 months. In EVERY case my customer's have been very happy.

I needed some serious repairs on my favorite car, and it was done PERFECTLY in one week's time. On…read morea scale of 1 to 5, I seriously would fine it a 6!!

John repaired my '24 Prius's front end after it was chipped by a car backing into it. He and Elena…read moreworked with my insurance adjustor, arranged my substitute rental from Enterprise, and had parts replaced and painted all within a week. It looks perfect, absolutely like new! They went above expectatiohs in cleaning it inside and out. I couldn't be more pleased! Friendly and competent; I highly recommend them for auto body work!

John is honest and thorough. He's accomplished for one so young. He's helped us on two of our cars…read moreand I'd trust him with yours. His estimates have been right on and we count on him now. Good job John no great job and thanks

I din't need them to do any cosmetic work, so I can't comment on that. What I can say is that they…read moretook care of some frame rust on my Jeep, and I am very happy with the quality of work. They got it done within their quated price, and had it ready for me when they said it wouldbe done. Paul was great to deal with. He looked into some alternatives to save me money, which I appreciate. He seemed like a knowledgeable guy, who worked hard to get my car back up and running. I will definitely be back the next time I have an issue with my car.

Professional auto repair in every aspect of the service from beginning to end. Highly recommended…read morewithout hesitation.

Had an expensive drivers side mirror replaced and they went out of their way to find me a good deal…read moreon replacement. Quick appointment time and quality service. Highly recommend.

Great experience here and highly recommend. It's hard to find someone you can trust and get a fair…read moreprice. I also didn't have to wait a week to get in. I would recommend this business to others. They also sell used cars. Reputable. Good price. Car was a Jeep Wrangler with loud exhaust. Not the muffler.

I am writing another review 7 years later...and a lotta miles on my vintage 2005 Suburu, and many…read morevisits to Rob and Mike and now, Mark . These guys go above and beyond in ways that any other auto repair place has done for me on the Island of Cape Ann. Fairer than any other prices, especially in view of our inflated and tariff driven prices, and ALWAYS check prior to moving forward with the repairs needed. And I have been treated with the utmost respect and caring as a senior citizen, on a fixed income, in my retirement. I am beyond grateful for these guys, and hope anyone who utilizes their services has the same satisfying, professional experience as I, and so many others have! In a nutshell....High Tech Rocks :)

Hightech is a topflight operation. They are professional, respectful and get the job done on time…read more My dealership wanted an arm and a leg to bring my front breaks up to specks. Using the industry's highest quality parts combined with their time tested, experienced technicians Hightech gave me the safety and security I was after at an honest fair price. I give them my highest recommendation. David B.

Emergency Tire Repair…read more I recently had a very good experience at East Coast Tire. I called mid day Friday because i'd had a dashboard warning that a tire was losing air. They said they were backed up but I could come at 3:30. My car has run-flat tires and the our dealer had told me to have it patched inside, not plugged. East Coast only patches, no plugs. Although they were very busy at the end of a hot day at the end of a hot week, they finished my car in a reasonable time and for a reasonable price. They checked all tire pressures and reset the maintenance menu. I will definitely be back when we need new tires.

You should be weary of getting your car serviced there, for the probability that an unexpected…read morecircumstance could develop. Young person (Coby), along with her mother, standing behind the counter is nice until you, a customer, have paid the bill and realized they damaged the side panel of your car beneath the front passenger door--right where the car is put on lift. First it was the denial that it could not happen in their garage. If you insisted that the small dent looking fresh and was not there until you pulled in; and requested that they acknowledged it could have happened in their garage. To no avail, you leave and directly go to a body shop to find out if the damage was new and could be caused as the car was put on the lift. With the preliminary estimate of the damage, almost $1,200.00, and the verification by the bodyshop that it could very likely happen as the garage put the car on lift, you return to East Coast Tire and show the young person and mother the estimate and convey the bodyshop's assessment. The young person suddenly and unexpectedly becomes irate and, with a foming mouth, repeatedly asks you in the foulest language to leave; and with a quick jurky motion and his stature advances towards you. As you hold your position, the mother attempts to hold back Coby. They then call Gloucester Police to have you be removed from the premises. Now, you humiliated with a big knot in your stomach end up with no option left other than seeking an arduous, yet uncertain legal action.

Every time I have had a mechanical problem that others could not fix Sandy Bay was the answer. The…read moreowners are courteous and professional and I have recommended others and they have been satisfied also.

The gist of the issue w/ this place is a smile in your face while they lie and screw you over then…read morecharge you dbl for faulty parts & service. My ac compressor broke. I called them instead of using Sullivan's down the st bc they said they offer a ride home service & bc I'd used them 3 yrs prior for an ac issue I wasn't sure if it was the same part/possibly under a warranty. So I went to them. I'd mentioned to each shop I thought it was the ac compressor & neither one warned me if so it can stall your engine. Mine died w my sick cat in the car right before the rotary (I'd once been rear ended there -que panic) all bc I wanted to help my already stressed pet cool down & instead I potentially risked getting totaled or injured. I need this car daily for work. I'd expect a mechanic who states he leaves 5pm SHARP bc he's been doing it 15 years along w staff to warn me. I bring it in & it's not the old part but the compressor which was emphasized to me was DEFINITELY not new. So I get told I'm getting a NEW one & quoted 877. I say yes as I've stressed that ac is one luxury I'm not willing to compromise on AKA willing to pay. They order the part/put in. I call 4:50 bc I need for work & am told it's making a whining noise it shouldn't. Am told sometimes you get a bad one so I'm not charged & told to drive/listen + see if it goes away. To clarify the sound bc my car is loud they said bring it back before work Friday Am (time is $ and I'm dealing w a lot rn this is just what I don't need... I go back. This time I pay, he listens + says he hears sound, clearly busy he says it's not right & to come back Mon emphasizing don't worry! We prioritize customers who didn't have the job done right/dud part etc. (considering they also stated the part was on the bottom easy access this would have seemingly been a job I sit and wait which would have been nice )... but I say ok so bringing back Mon around 10:30 again same deal drop and ride home then pick up? Yup. I expected a much shorter timeframe as I'm told I'm prioritized as I've paid but LOL nope. They kept it all day again rather than having me bring it at 4 (essentially forcing me to work late which could have been avoided since he didn't even get to it until last) .."priority". I asked for an eta that morning thinking Cpl hrs tops but I was told "oh... well it depends IF WE CAN GET THE PART & GET IT HERE TODAY" excuse me? Wasn't the point of planning an appt. to have the part ordered and ready?! But wait! It gets SO much better (jk it gets worse). The real kicker? I ask so, brand new part then? (You know, thinking it took so long bc they had to wait to order a new part) nooope! She goes oh, no, he just dumped the oil out as it was old & put new oil in now it's good to go. I pause, wdym "old oil" ? ... "it's what's called a "remanufactured part" it's super rare you get a bad one but it happens" me ..now I'm processing right? It's sinking in what she is carefully wording. Me- "Okay sooo... refurbished...?" She "Well yes." Again, she emphasizes it's uncommon to get a bad one. I am processing the effed situation bc I am told I have an old compressor & now paid almost a grand & lost 2 full days & a morning of bs for A USED OLD BROKEN PART. Now how old is it? Do I get to know? Will it cause damage bc old oil got elsewhere? Why didn't I get a new part LIKE I WAS TOLD & SOLD? She tries saying oh well a new one costs 200-300 more (when I said I don't do refurbished bc I have bad luck) ... FIRST OF ALL... LIAR. I called shops around town and guess what ... I was charged for the cost of a new one WHICH WOULD HAVE BEEN A LIFETIME WARRANTY btw! ....but obviously they don't want to be responsible for that now do they ... (again I stressed how much I value ac and WASN'T EVEN GIVEN THE OPTION TO PAY MORE FOR A NEW ONE which I WOULD HAVE) I get over charged for a broken old one and bc it's old it's a 6 month warranty and far more likely to break. SO SHADY! And all done with a smile! So to wrap up... 1. Not offered the option for new v refurbished 2. Lied to/told I was given a new one. 3. Be given an old one/saying rare it breaks (well of course ppl it's not new) 4. Charged the cost of a new one for an old one. 5. Shafted on a lifetime warranty 6. Lost time/money bc of an old shoddy part. 7. Potentially damaging other parts bc old. WOW just WOW! I want my money back. Or I want an ACTUAL new one installed when this one inevitably breaks OBVIOUSLY way sooner & will most likely break out of warranty, oh and if the old oil messes up other parts too!? Who pays for that Sandy bay? I'll never understand ppl that comfortable doing services in this way w/no integrity/transparency.