HORRIBLE EXPERIENCE. The receptionist was rude. Had no customer etiquette and they do not accept all insurance as I was rudely told. They wanted $300 up front just to be seen; while I had been in pain for days. The treatment was bullish and transactional. read more

I love this office! From the front office, to the hugenist and assistants. They are efficient and kind. Dr. Sohn is amazing. She is smart and informative. I would recomend this office to anyone looking for an office where they listen to your comcerns and are not trying to just get your money. read more

Annie sohn is not calm and did not listen to me at all. I actually left after the xrays. she is loud and abrasive. I would not trust further care to her and just left. she actually didn't even hear what I was there for (a cavity) which was large and she could have sen it if she'd taken the time to do a manual exam even a cursory one. but she banged on my front teeth thinking it was a brown tooth which is one I am trying to save (the root is in danger as it's hitting wires within my jaw). Yes it now hurts more than when I entered this office. save yourself the trouble. also they make you pay cash in full with no discount if private pay. I'd give no star but not an option. read more

I was encouraged to have night guards made. The hygienist that took the impressions was terrible at it and made me nauseous. I had night guards made before and this was the worst experience. Dr. Sohn had to step in to facilitate. To make matters worse, I had discussed the pricing and insurance coverage before hand - this was in 2021. In Feb 2025, I just received a collections notice for a balance of $104.50 + interest! This dental practice has my phone number and home address. Although I moved about 8 months ago, this practice had my former address and more importantly phone number but never once called me. When I called the office today, the extremely rude front desk staff said "We always send emails. In the notes there is no indication that we called." Why not I asked? Did it not occur to you that emails go to spam? You have my home address, why not send a notification? And you have my phone number that has never changed. Don't you think a call or a voice mail might be the nice thing to do? The receptionist's response:"You can read your insurance EOB." Enough said - there are many dental practices in town that treat their patients with more respect. I pay all my bills. I have no credit card debt. This debt collection notice is a first. read more

I went to Dr Sohn for about 2 years and the entire time I felt like I was being disciplined and shamed for how I treated my teeth. No one enjoys going to the dentist, but the last thing we want is to be told that our teeth are awful. Due to having done something like grinding them in our sleep as a youth, and now they're all but destroyed. Or that the flossing we do (every day often 2x a day) and the floss we use is not enough and subpar. I was scolded and told that I shouldn't drink fizzy water and I have to consciously work on proper mouth posture? I was also told I should get braces to fix my teeth, due to clenching my jaw had done to my mouth. Okay all of those criticisms would have been taken fine had it not been done in such a matter that made me feel badly about my teeth, and everything I try to do to 'save' them. I also want to add after reading what another reviewer has said, which is that they sat in the chair for long periods of time, and that it seems that Dr.Sohn has a hard time keeping dental hygienists. I too noticed that she has been over booked and I have sat in the chair for long periods of time waiting for her to go between patients. Also, I haven't seen the same hygienist more than once. I would guess part of the reason may be because of the way she gives direction. The last straw was being told I needed to be drilled for a possible undetermined cavity and have a crown for a filling that had already been drilled and filled 3 times, once just 1.5 years ago by her. Thinking this all seemed fishy and tired of the mental abuse, I got a second opinion. The new dentist told me that my teeth are great - like I've always been told before Dr. Sohn. And that I don't actually need braces, and especially that I don't have a cavity in the one tooth she said there possibly could be a cavity. I also was told that I don't need that filling redone at this time, perhaps in the future which we will keep and eye on. And I definitely would not need a crown for that filling for an even longer time. The last thing we want are crowns and should do everything we can to avoid them. I now am left wondering if the 4 other cavities she discovered last year didn't actually exist. Especially since in my life, I've only ever had 2 cavities before I started seeing Dr. Sohn. If you're interested in a condescending tone of discipline and having unnecessary work done, probably only for Dr. Sohn to make a buck, then maybe you can consider this office. Otherwise I would be wary. read more

Annie Sohn is by far the best dentist I have EVER been to. And it shows! She has received several awards for top dentists in Seattle for several years running. She runs her office with precision. Her staff is knowledgeable and friendly. The office is clean, organized, and they use state of the art equipment. Usually I get nervous or anxious when I have to be in the chair for prolonged period. But Annie made the experience calming and easy. She gives me just the right amount of information without overloading or patronizing me- which I've felt other dentists have done in the past. She offers solutions and doesn't try to sell me on unnecessary procedures. Recently I went in for some fillings and gum work- usually I have pain for days following but not this time. I was chewing within hours and felt 100% no pain the following day. Other dentists would comment on difficult areas or hard to reach ridges in my mouth and teeth but not Annie. She approached each area with ease and expertise. You can tell she knows what she's doing, is incredibly knowledgeable and experienced. She has a true passion for dentistry! I feel like I'm in safe hands with Annie. I have complete confidence that she'll get the job done correctly, the first time - and quickly! My husband has been going to her for years and he LOVES Annie. She was able to get him in after knocking out a tooth- her work is exceptional. If you're on the fence about where to go for your dental needs- look no further! Go to Annie! read more

I've been going to Smile Esthetic for years and it's the best dental clinic I've experienced. Dr. Sohn provides exceptional care and goes the extra mile for clients. I appreciate that this clinic is continuously incorporating new technology and offers state of the art services and treatments. I also appreciate the office's cleanliness and Covid protocols. It's worth the drive into downtown Seattle and they validate parking. The location is walkable and transit-friendly. Dr. Sohn is very direct and will tell you what changes and treatments are needed. She is also very funny, which is an added bonus. I appreciate her directness and since going to this clinic, haven't had a single cavity. I used to get cavities very easily but she's helped me understand what my teeth need to stay healthy and clean. I have also never experienced pain during cleanings despite having very sensitive teeth. I recommend this dental clinic to all my friends and family. It really is the best. Kris at the front desk is extremely knowledgeable and kind. Staff members are always communicative, friendly, and efficient. read more

I had my first appointment scheduled but I woke up feeling I'll so I called their office directly to reschedule but they didn't pick up so k left a voicemail message and an email. Then I rescheduled online using the portal they have on their website (same portal I used to schedule my first appointment). Shortly after, I got an email saying that my rescheduled appointment was canceled and to call the office. Called the office again and a woman at the front answered. I explained the situation and she responded by telling me that I should have come in because they were masked and I shouldn't have canceled if I wasn't coughing (which she didn't ask if I was coughing or not).....with all that's going on in the world and everyone else's policy being that if you don't feel well then you shouldn't risk getting others sick. This is the first time I've encountered a business trying to pressure me to not follow general Covid guidelines. I thought I was doing the right thing by rescheduling but the person on the phone chastised me for this and barely tried to hear me. She very rudely explained to me that she'd staffed people for two hours for my appointment. Um, im sorry?‍ I truly am but usually when you're sick the right thing to do is to not subject others to that. How am I to know that they don't mind? I don't work in the dental industry. She kept trying to talk over me and spoke down to me so I canceled altogether because I can't deal with a rude office before I even step onto their property! This is not good customer service and I don't know of anyone who would want to be treated this way. I knew a cancelation fee may be a potential consequence but I didn't know that I would be shamed and pressured for doing what I thought was right. Not okay. This was a bizarre and unpleasant experience. I don't recommend this office unless you're okay with being put down and scolded like a bad child. read more

Best dentist of my life! I've convinced my husband and friends *who already had dentists* to switch to Dr. Annie Sohn because I love her care, expertise, ETHICS, and energy she brings to each appointment so much. I actually look forward to seeing her and my friends and family say the same. After some just ok care from a dentist in the same building I looked around and thought I'd try her practice about 3 years ago. I haven't looked back. I just had another great appointment this morning. It's such a relief to trust and adore your dentist. read more

Dr. Sohn recruits many of her patients through opencare, which SAYS that she's in your insurance network; she's not. She billed for around double what preferred in-network dentists charged. She and her staff give inaccurate information about what is covered. In my case, she charged me for two exams, told me I needed fillings because of a mistake she made. I asked if she would waive the cost, since the cavities were the result of her mistake. She refused and told me she would offer a payment plan where I would be charged interest. I submitted a complaint to the WA Dental Board and Dr. Sohn responded by telling me she would no longer be my dentist. She had already taken my exams for the year, so I couldn't get a dentist to fix the cavities for which she was responsible (without paying out of pocket for an exam). Her staff said I could get another exam covered at a different dentist. I checked to confirm with my insurance, who said her staff was either misinformed or lying. I absolutely do not recommend Dr. Sohn. While she has a bubbly and warm personality, her dental operation is riddled with traps and her staff will mislead you in order to charge around double what other dentists charge. read more

Had an 8am new patient appointment today and called to ask if it was a okay if I showed up 5 minutes late. A woman named Kris answered the phone and was extremely rude but not at first. She first said it was okay but I may have to wait longer. I asked what she meant by that and if it was better for me to reschedule instead of waiting. Her tone flipped and she was extremely angry and went off on how there's other patients with appointments around the same time..totally understandable which I was I asked if I should just reschedule. Not sure why she decided that was the time to be rude. I then asked where I can park and she still had her angry tone and made me feel stupid for asking about the closest garage. After almost arriving to the office I decided that the front desk lady was so rude there was no way I can support that business. I'm sure the doctors are great but my only experience is with Kris at the front desk and she was downright horrible and made me feel like I wouldn't be welcomed when I showed up. It's a shame since I'm behind on dental work and will have to now find another dentist which could take weeks... but I'm not going to go in to a place for dental work that yells at their new patients for asking questions. It's a shame lake union family dental stopped taking my insurance.. they would never treat a patient (especially a new one) like this read more

This is my second Yelp review ever after using Yelp for so many years. Amazing doctor and amazing dentistry. It begins with me visiting another dentistry on Denny way to see what was causing my migraine for a long time. That dentist told me in a rush that it's due to a big filling in one tooth I did 10+ years ago and asked me to see a specialist for root canal. I wanted a second opinion since the tooth pain and migraine were literally killing me back then, and I was referred by a good friend to Dr Sohn. Couldn't be happier. Dr Sohn did thorough check and diagnosed that it wasn't that tooth at all, but a hidden rotten wisdom tooth behind it, it was too rotten and badly infected. I made appointment with Dr Sohn to pull that out, and Dr Sohn and her team did such amazing job, I didn't feel it's a long procedure at all and healed really fast afterwards. And pulling out that rotten wisdom tooth definitely solved the problem and also fixed the migraine too. I'm extremely happy that I made the decision and saw Dr Sohn. I feel always treated as friend/family with Dr Sohn's dentistry and really being taken care of. Can't say enough good things about it and I would definitely recommend it to all my close friends. read more

Dr. Sohn was wonderful. She explained everything that she was doing, and gave me a timeline of the procedure. She was reassuring and skilled. I felt little discomfort and no pain at all. I really appreciated her in depth explanation and advice for care. She really took the time to make sure that my filling was comfortable to prevent future problems. The filling is beautiful. read more

It's been over a year since I went, but I still think about how shitty my experience was here whenever I brush my teeth so I feel that I need to write something. I switched dentists and went in for my annual check up with them for the first time, and they found a thousand dollars worth of problems, many of which I had not heard of prior to my visit. That would have been ok if it wasn't for the way they told me about it. I was yelled at for grinding my teeth, drinking soda, being tongue tied, and that I better get everything fixed fast or else my whole mouth will rot (her words). Dr. Sohn also asked me what I take my antidepressants for, which was... strange? Anyway, I went to a couple different dentists since then and they both told me the treatment plan was aggressive and that my teeth are fine, and that drilling that many holes in my teeth would be detrimental to my overall dental wellness. So yeah, maybe she's just thorough and likes to yell. I didn't like it so I won't be coming back. read more

Really great first experience here! Mary the dental hygienist was very nice and communicative. She helped make sure I was comfortable and everything Dr Sohn was also great! She's talkative in a good way. When she talks about dental stuff while working, she explains it in laymen's terms so we can understand to. Never had a dentist do that before so that was great. She also asked for consent before getting to work "may I touch your face" which was unexpected but professional and appreciated. She is a little rough but I didn't mind too much. If you voice discomfort I'm sure they will accommodate. They gave me a little goodie bag with toothpaste and such as a new customer and it was also a pleasant surprise Definitely would recommend this place. I just wish they were open on weekends (and maybe played better music ) read more

I never felt so strongly about a dentist, but after my first visit here, I've been recommending Dr. Sohn to everyone I know. The staff is incredibly friendly, supportive, and easily made me feel comfortable even though I hadn't been to any dentist in years! Dr. Sohn is obviously very knowledgeable, informative, and doesn't try to keep what's going on in my mouth a secret like some dentists tend to do. read more

Grade A service from everyone in the office. Dr. Sohn is super personable and takes the time to explain everything. Would highly recommend

Dr. Sohn is super nice, communicates clearly, and is efficient. I went to her after avoiding the dentist for a couple years; quickly recommended and implemented a great treatment plan. read more

Great experience with Dr. Sohn. Learned so much about my teeth. Staff takes good care of you and are very friendly and thorough.

I initially started seeing Dr. Sohn when she purchased the practice from my longtime dentist who was retiring. Initially she was great, caring, communicative, effective and efficient. I am a very nervous patient and she was super understanding and helpful. It was only after she moved to her new location in the building that things started to go down hill. She began overbooking her time, leaving me waiting in the chair at times for over a half an hour. I felt quite rushed at times. She also seems to have a hard time keeping hygienists. Some have been so inexperienced that they splash water all over my face while trying to clean my teeth. While she has a lot of good tools for comfort and zero pain, it seems as if she is trying to become a one-person, one stop shop for all your dental needs and it isn't working. She has started to make her own crowns. That was the final straw for me. I allowed her to make a couple crowns for me and have had nothing but trouble with them since. First of all they did not have any grooves or top "anatomy" to them. She basically just made them flat. They were made out of a weird, very hard material. They did not sit well and were very painful. They were hard to make bite adjustments to. For a follow-up appointment she again left me (a very nervous patient) sitting in a chair for over 30 minutes because she had two cleanings scheduled at the same time. Because the bite was so horrible, I ended up putting too much strain on one of the teeth and I ended up having to have a root canal. My endodontist also had such a hard time getting thru the material she used for the crown. NEVER let her make you a crown in house! I have since switched dentists. My new dentists were also not too keen about the material that she used for the crowns or how they were made. The one great thing about her office are the two women named Jamie that work for her. They have always been professional and helpful and kind. I waited over a year to write this review because I was so angry. I just don't want anyone else to go through what I have. read more

Annie Sohn has a lovely practice in the Medical Dental building down town. I usually do not like going to the dentist but she literally made it a pleasant experience. I am so happy to have found this gem of a dentist in Seattle! She was professional and warm- as was her entire staff. I would highly recommend her!!!!! (your teeth will thank you!) read more

I've only had great experiences with Dr. Sohn and team. I've been seeing her for three or four years, for cleanings, fillings, help with my teeth grinding: always exceptional service, and the whole team is so attentive and kind! It's a pleasure to go to the dentist, as impossible as that sounds. read more

Dr. Sohn is an amazing professional. She has worked w/me from the start and has amended her protocols to make my visits more and more comfortable. I have very sensitive teeth and receded gums, so cleanings are a challenge. She has calibrated the numbing solution and I don't even feel these injections! Thus my needed frequent cleanings are accomplished pleasantly. How many patients can say that about their dentist?!!! She has an inspiring attitude about her work and her support staff. She is a collaborator and a relentless learner, constantly updating her knowledge and techniques. I am a fan for life :) read more

Excellent dentist! I have been going to Dr Annie for a few years and I definitely recommend her. More than any other dentist, she has helped me improve how I take care of my teeth. And I think visits to her office are as enjoyable as a dentist visit can be. read more

Dr. Sohn and her staff will be the friendliest people that you ever meet at a dentist office. Definitely A+ service. Everyone tries to make you feel comfortable every visit. I concur with most feedback skimming through the reviews below. Highly recommended. read more

I would just like to say that I get so nervous going to the dentist, but Dr. Sohn made me feel comfortable, I will be recommending her to future clients. read more

Dr. Sohn is super friendly and awesome. She is also very clear when explaining the health of your teeth. The staff are really nice as well. I highly recommend visiting her! read more

Friendly staff and everyone tries to put you at ease. They explained everything up front on the work that is being done and got me out on time. read more

This was honestly the best experience I have EVER had with a Dentist. Annie is efficient, knowledgeable, and friendly. I had a great experience during both my visits. Her assistants are also extremely nice and happy which means they must love working with Annie. A happy team is a good sign for me.(it means they are treated well) She taught me things about oral hygiene in a way I could understand. After my first visit she gave me a gift bag and her personal information if I ever encounter an emergency. She truly cares about her patients and wants everyone who walks into her office to have a good experience. She is also ALWAYS on time. Which is a huge bonus if you have to leave work for your appointment. I do plan to recommend her to all my close friends and family. Lastly, I just had some serious work done 3 fillings in two hours and she was mindful of me and talked me through the whole process. It was an amazing experience. Thank you Annie! You ROCK! read more

I love Dr. Sohn - she's so smart, kind, and will be honest with you about your future dental plans and the scope of work. For today's visit, I had a cleaning with Mary and I've never had such a great experience! She was the most gentle - really would recommend to anyone & everyone. I remember being so anxious about the dentist, and with Dr. Sohn, there's no need. It's such a relief! read more

I have visited Dr. Annie several times, she very thorough and detailed both in her work and in explaining everything she is doing. After every appointment without fail I have received a call from Dr. Sohn personally following up to see how I'm feeling and whatnot. I highly recommend her, her office also goes above and beyond in working out payment plans (Care Credit) to help patients that might not be covered with dental insurance. read more

I am beyond impress by this office and Annie Sohn. It's a very comfortable, friendly environment, and I've never had a full oral examination like that, ever. In my book, if your dentist gives you a goodybag that includes candy, and also writes you a personalized thank you card after your visit, you go back and never think of going to another dentist again. read more

Absolutely wonderful dentist and team. Everyone is so nice. She answered all of my questions in great detail, even questions that i felt were "silly" or really basic. She, too, asked about specifics of my anxiety and PTSD, but did not do so in a patronizing or inappropriate way as was the case with previous dentist. They just genuinely seem to want you to have a good time (well, as good of a time one can have at the dentist anyways). Despite me sniffling and being a huge baby I was treated with respect. I got a treatment plan within 30-45 minutes and left feeling informed and confident. One of the assistants even walked with me to the Endo/specialist in the same building and helped me make an appointment there; since I was feeling super anxious and awkward, it was extremely helpful for me at the time. Also... they gave me a free electric toothbrush and a goodie bag. nice. (I promise this isn't a pediatric dentist lol. But I'm sure they could handle kids if they were. who doesn't love a goodie bag?!) read more

What a phenomenal Dental experience! I had a filling done, and I didn't even feel the neddle! Dr sohn is amazing! As she was fixing my tooth, the tooth next to it had something creeping in it as well. They fixed that on the spot! Can't forget about the outstanding staff! I would definitely recommend this office for any dental need!!! read more

Always so professional offering great insight and recommendations. Recognized an emergency with me and saw me right away. Other doctors when booked send you elsewhere. read more

Very cozy dental office offering great service! had a dental emergency over the weekend and Dr. Sohn got me in to fix it - minimal pain with injections and entire procedure. Veneer fixed and emergency resolved! read more

I saw Dr. Annie Sohn for a general check-up and cleaning about a couple of weeks ago. She did an excellent job explaining in-detail what was happening with my teeth as we viewed my x-rays together. She also made me feel very comfortable during cleanings. She is smart, personable, and professional. I would highly recommend her services. read more

Dr. Sohn did an amazing job on my fillings!One filling in particular would of been very difficult for any dentist but Dr. Sohn and her team fix it for me with ease. I am very thankful that I found a dentist and staff that are knowledgable and excellent at what they do, extreme kind hearted and that generally care about my oral health. read more