Moved to new location. Same hospital system and not far away from old offices Need appointment as doc only have certain appointments days read more

Unhelpful and unmotivated admin personnel. Never return calls. Disinterested when you show up in person. Waited months for an appt and then it was canceled because the doctor went on leave. Got a recommendation for other network dermatologists but wasted four months. Avoid!! read more

I regret having seen Dr. Han in 2022. She came recommended by one of my favorite doctors but I wish I'd never have gone in to see her. I went in to have a bump on my left nostril checked out as I had basal carcinoma in past. The doctor was late, and the office disorganized. Dr. Han came in, clearly rushed, and gestured toward my nose. She said, "Is this it?" I replied that I could look at it in a mirror to be sure, and she said she didn't need that - she knew the area to be biopsied and for me to sit back. Dr. Han then biopsied the nearly unnoticeable scar left by a former nose ring - not the lump indicated (which I later had removed without incident in Los Angeles) - worse, she biopsied this very visible area of my nose using an excision method which she incorrectly documented as a shave biopsy. I have pictures. These are not the same things. This excision left a fish-shaped hole which has still not closed properly. I will have this conspicuous and unsightly scar on my face for the rest of my life, and worse it seems to have impacted the structure of the nostril. If she was rushed, she should have just rescheduled me. When I called Dr. Han to ask for help with the scar, she took no responsibility on the call whatsoever. I had to pull up comparison photos of shave biopsy v. excision biopsy before she would even admit she had done the wrong one (which she finally admitted). It felt like having a conference call with a guilty teenager. Friends advised me to sue, and it turns out I'm not a litigious person. I would avoid this practice altogether. There is a very good derm in Mill Valley and I'm happy to share his information instead. Four years later, I still regret this 20 minute visit. read more

Went on leave and staff didn't contact patients to cancel appts. Appts are very short and feel like "in and out" cash grabs rather than real patient care. read more

You literally can't get ahold of this practice. They NEVER answer the phone or return calls. I've called every day for weeks. Dr. Han herself was lovely but it's like not having a doctor given you can never schedule an appointment or ask a question. It's the craziest thing. Maybe it shut down and they just didn't turn off the phones or tell any of their patients. read more

In the spirit of burning man week, on one burning man occasion years ago , i had the great idea of tying my hair in dreads . Little did I know what it would to my hair. As I was losing hair without explanation I booked an appt. With Dr. Han. Fortunately, She was able to assert my situation and determine I wasn't losing hair . But I did learn so much about head and hair, that I was able to put a routine together . (Which includes never doing dreads again) And oh yeah, acne, there is a cream that is simply the best . (Need an RX for it though) Very glad that there is Care like this in SF . Thanks you Dr. Han . read more

I don't know why after 10 years of being a patient of Dr. Han that I cannot get a response to my (7) calls and an online request for minor surgery for basal cell diagnosis. She has been always a great doctor to me and now I am left asking "what happened to a Sutter Health system that never returns calls or online requests?" I feel I may have to leave for another dermatologist which is sad. It's like waiting in line and waving, but nobody notices you. read more

Doctor Anne Han, MD, FASD was recommended by my primary care physician about some precancerous growths. The staff was very professional and patient with my explanation of my concerns. I had worried quite a bit about this new situation that I was dealing with. After my 3-month recheck of my original visit I was very confident that I was being taken care of beyond my expectations. Originally I was quite worried about a situation I was not familiar with. After treatment and a re-examination I was relieved of my concerns. Easy access to the medical offices at CPMC Webster Street. Some street parking available with a short walk. Two parking garages at this location. Easy access with buses. I'm very happy I was referred to this medical professional by my primary care physician. I'm thankful for this level of professionalism by the entire staff. read more

The Dr. herself was fantastic, but they truly never answer the phone nor respond to voicemails - it sounds like others have had this same issue. I've called countless times for the past month to get ahold of the office - no one has answered the call once and no one has responded to a single voicemail I've left either. read more

I cannot even begin to say how much I miss living near such a great dermatologist. A few years ago, I lived in the San Francisco Bay Area, but life and career changes have led me to the opposite end of the state. Before seeing her, I felt extremely self-conscious and honestly a bit depressed about the acne I had on my forehead and chin, which I had struggled with for 10+ years. My friends and family would say, "Hey, you're still young, it'll clear," but I knew I needed more intervention than just a few reassuring words. After just 2-3 visits with Dr. Han, my face was entirely clear and I felt significantly more confident about my appearance. Unfortunately, while my forehead and chin have stayed mostly clear, even without applying my acne meds consistently (sorry, Dr. Han!) I've been having more acne along my jawline and also developed a serious nodule on my cheek, issues that were not there before. I saw a more local dermatologist to address these new concerns, and although I didn't get the same level of confidence and reassurance I had with Dr. Han, I'm hoping to find the right treatment plan. If I had the opportunity to return to Dr. Han with these new concerns, I know she'd have a solid plan in place to tackle both the blemishes and the potential scarring--something I didn't quite get with my local physician. I found myself actively asking about microneedling and scar treatments, even though I have no medical experience and had never had to consider scarring before. Perhaps I need to see Dr. Han again via video? Haha. Moreover, everyone from the receptionists to her MA's and other support staff are just as amazing and the waiting room and exam rooms were always spotless. On a more personal note, as I grind through my physics class, Dr. Han inspired me to potentially pursue a career change to healthcare because she showed me the power of being a doctor who clearly knows your stuff and gives your patients confidence with your communication skills and clinical knowledge. TLDR: If you have persistent acne issues like I do and did, you must see her. She'll clear it up for you. read more

I am older and my previous dermatologist (retired) said I should have a full body examination for concerning growths every year. Dr. Han never looked at my body and seemed very uninterested in my providing for dermatological health. She did do a small cosmetic procedure for me. I wondered if she only wanted to treat young, beautiful people. read more

The administration office did not return calls after 3 attempts at calling and leaving 2 messages. After this I chose to see a different provider. read more

I was surprised and disappointed. Maybe Dr. Han had a bad day? Maybe too many back to back patients? When you see a doctor that's clearly phoning it in, it's disconcerting and disheartening. The "After Visit Summary" was far afield from what we actually discussed during my brief visit -- it was obviously a generic cut and paste job, not specifically tied to anything from my actual visit. The two women at the front desk were hideous. Zero customer service skills, zero caring, simply awful. The last time I visited Dr. Han, she walked in the door with a smile and asked in a genuinely caring way, "How can I make your visit today amazing?" This time, she was simply going through the motions and you could tell that she simply didn't care one bit. I hope she's ok. read more

Dr. Anne Han is empathetic and kind. It's hard to find a dermatologist that really cares about medical concerns and not pushy about trying to sell Botox or other cosmetic treatments. The best part is that she will actually patiently answer my questions. She helps me to pick the best treatment even when there seem like a zillion options. I was happy to know that she trained at Johns Hopkins and stays current with new treatments that work more quickly with fewer side effects. It doesn't hurt that she is easy on the eyes :) read more

Dr. Anne Han found and diagnosed my skin cancer ion my face and it is now removed with Mohn's Surgery and no scar. I have alopecia and with medications she recommended my hair has miraculouslu grown back and my hair no longer falling out. She has exceptional warn and intelligent manner. She is the Best Dermatolgist in SF. My highest recommendation read more

My teenage girls saw Dr. Anne for their acne twice so far, and they absolutely like her. She takes time to listen to my kids' concerns, and takes proper actions. She proscribed different creams for them, and their skin got acne free in a couple months later. She defiantly has a lot of knowledge and my teens will see her again. read more

Run. Best advice I can give. Find a real doctor that isn't cold and has the time of day for you. This isn't a doctor worth your time or money. She comes across as dry and mean. She won't help you with your problems but rather let you know she's just too busy. Doc I wasn't even with you for 7 min total.... But your just to busy to address my issues in my private appointment I waited over a month for...Wow. Cold hearted. Is something wrong in your life, because you seep misery energy! This doctor left me feeling out in the cold. I recommend finding a more in tune and compassionate doctor. This isn't the one. She doesn't feel at all like a good doctor I want working in my personal skin. Thank you next. read more

Dr. Han is an excellent dermatologist. She took out a skin cancer on my neck last year and the scar is almost invisible. I'm very grateful for her care. read more

My experience with Dr. Han has been overwhelmingly positive. She is a skilled physician who explains the process in a direct and compassionate manner. Her office staff also super helpful and friendly. I have no hesitation at all in recommending her! read more

I was referred to Dr. Han by my primary doctor for a nodule in the neck. It's a busy office and it took me months to get my first appointment, but once under their care, the staff was friendly and professional, and really attentive. Earl in particular stood out to me, with his calm and friendly demeanor. He followed up on my questions and made sure I was able to get a follow-up appointment when I had questions about my sutures. Dr. Han is knowledgeable and very pleasant, and took time to answer any questions I had. read more

Went to her to get a couple of bums and blemish on my face checked, she was cold and acted as if I was burden. Asked about removal and she seemed like she didn't want to do it, and told me unless I really wanted it removed, she could do it. The whole visit was less than 15 minutes. I decided to go else where to get better treatment. Stay away from her, she has bad bedside manners and is unhelpful. She looks like she hates her job and life. read more

Dr. Han is fabulous! She is usually pretty booked up so expect a bit of a wait to get seen but she is lovely, a fabulous derm for anyone who is looking. read more

I agree with other reviews that note her bedside manner and empathy are just waaaay off. I generally like my doctors, but she was both not kind and not helpful. Cold, dismissive, generally aggrieved that I had the audacity to be in her exam room. I saw Dr. Han in February of this year. It took me weeks to get her staff to call me back--I left several voicemails. I then waited weeks for an appointment. At the appointment, I discussed that I was experiencing severe hair loss (like handfuls at a time) and she was very dismissive. She told me what that was called (telogen effluvium), confirmed I didn't have alopecia, and told me that it'd likely resolve, but I might lose a lot of hair first. I don't expect my doctor to control my outcome, but she didn't seem to believe that part of her role was looking for solutions or products that might help make things better. I also told her about another issue, and she prescribed a drug for me that had been taken off the market over a year prior. When I followed up with her via messaging to ask for an alternative, she said there was none, and ended her curt message. I will not be going back to her again. read more

My son saw Dr. Han for removal of a large birthmark on his ankle. I've talked to other dermatologists and no one has ever suggested that he remove it if it was benign or didn't want to attempt to remove because of the size. He had become self conscious about it as he grew older and did not want to wear shorts or go swimming anymore. Dr. Han was confident that she could remove it and I trusted her completely. My son thought she was great and made him feel really comfortable during the procedure and was very nice to him. We also no longer need to worry in case it ever became cancerous. read more

Cold As Ice. I waited 20 minutes to see her, and she spent 10 minutes at most with me. She asked me no questions beyond taking a cursory look at my immediate problem, and seemed very anxious to send me out the door. She made me feel like I was bothering her, and her attitude was very condescending. Do not recommend. read more

I was honestly pretty satisfied with Dr. Han as my go-to dermatologist, but definitely cannot recommend her if she's going to charge for unnecessary visits. I've been seeing Dr. Han for about a year now for a keloid scar removal. Month after month, I'd go in and get a steroid injection for the scar (with my most recent insurance, the visit would've been in the $200 range). However, during my most recent visit, instead of telling me that the scar was completely gone and there was no need for an injection, Dr. Han injected an active pimple. It wasn't until I brought it up and was super unhappy about the lack of transparency that Dr. Han said it'd be a courtesy visit and then she walked away. Also, Marcelo (the receptionist who handles all of her scheduling) is always super rude and unhelpful on the phone. I also want to echo previous reviews and mention that the billing team takes forever and I constantly get letters in the mail saying that my insurance provider has been trying to contact the office for billing claims. read more

I have been seeing Dr. Han for a few years. She always takes her time, listens to my concerns & offers advice as needed. I have also had no trouble getting thru to the staff for an appointment. read more

I've had a history of adult acne and rosacea but never sought treatment until this year. I was referred to Dr. Han by my primary care physician. My initial appointment was professional and successful. Dr. Han diagnosed my skin issues, asked thoughtful questions, and ultimately prescribed medication that she thought would help with the issues while minimizing any side effects. After only a week, my skin was clear and healthy looking. This has persisted since that first appointment in February. Dr. Han was professional, polite, and informed. She listened to my concerns and addressed my particular situation effectively. Her staff was friendly and efficient. COVID-related: The office practices recommended protocols. My temperature was taken and a facecovering provided. Physical distancing was required. And they had plexiglass barriers at the front administration station. All in all, the exerpeince was great. I felt safe. I met some really nice and professional people Nd had my skin ailmenta resolved quickly. Thanks, Dr Han and staff. read more

Was referred to Dr. Han by my one medical PCP following my neurology visit at CPMC. I called Dr. Han's office and got lucky with a next-day availability due to a last-minute cancellation. Her nurse Natalie told me I was very lucky since most people would wait 6-7 months for a new patient appointment, and indeed I am. Dr. Han saw me at CPMC Van Ness and proves herself to be a compassionate and more than competent provider. She eased my anxiety about my chronic hyperhidrosis condition and discussed all the potential treatment options with me, and sounded very confident all the time. She even took the extra step to consider the fact that I am a professional pianist so Botox would not be ideal in my case as a treatment option. I left assured with a more than pleasing experience. Thank you, Dr. Han and Natalie! read more

Please don't listen to the other reviews on here. The doctor was very nice respectful and attentive. Would recommend seeing her

just saw dr han & wanted to give kudos. nice, competent dr, pleasant; extremely nice & efficient staff; great experience all around. clean office space & clinic room, easy to get to. i have a number of skin conditions & she knew right away how to handle them. parking is a Bear in the CPMC Webster area but the cpmc paid lot is right there for ease of parking ($2 every 20 min). had an earlier referral to a dr cheung in stonestown & i couldnt even get someone to answer the phone for an appointment. tried for WEEKS! world of difference with dr han's office: phone pick up right away & quick response. i was so happy with my visit to see Dr Han that i called my PCP right afterward to thank him for the referral. read more

I've had the pleasure of Dr. Han being my dermatologist for the past year. Being African American it's been difficult to find a dermatologist with the proper experience to facilitate my care. During my first visit Dr. Han immediately addressed my concerns and worked with me to devise a treatment plan. Without going into details I am currently 2/3's done with the treatment and extremely happy with the results. I also recently referred a friend and they too are very satisfied with the care Dr. Han provided them. read more

Each of the three times I saw Dr. Han I left my appointment in tears. I don't mind doctors who are direct and who are more focused on efficiency than kindness, but Annie Han was dismissive and condescending about a painful skin issue I was dealing with. During my visits I wanted to understand the root causes of what was happening with my skin so I could correct and prevent the (embarrassing, painful) recurrence -- I had also never been to a dermatologist before and so wanted to understand what the doctor and aide were doing (and why) *before* they just started poking, cutting into, or pressing on my skin. A little communication or empathy from Dr. Han or the office assistants would have gone a long way in establishing trust or understanding -- instead I stopped seeing Dr. Han and found a different (stellar!) dermatologist who is direct-yet-kind, recommended far less painful and invasive treatment, and has always explained the why and how of causes/options (my skin is now healthy and happy). read more

I have to agree with the other negative reviews here. My two visits with Dr. Han could have been much better. I had a number of skin issues I needed to be addressed and I felt like I had to pull any advice or information out of her. She addressed my first issue and seemed like she wanted to leave as soon as possible. This experience was disappointing considering I waited months and months to be seen in person. Overall, I felt like I had little to no plan going forward to improve my skin and felt as hopeless as when I arrived. read more

My wife went to this alleged doctor (more like a charlatan) off the recommendation of her OB. It was a terrible experience, and while I'm not here to unpack everything around her and her assistant Natalie and their unprofessional and unempathetic behavior that day. What I want to talk about is how she is extremely incompetent and seems to only care about doing cosmetic procedures as you can see by her other reviews. She has no real interest and what seems to be no real knowledge or skill set in diagnosing elementary level skin issues. Not the reason behind my wives appointment but an issue that came up nonetheless, was a bad pedicure my wife had. The technician over scrubbed her feet and must not have properly cleaned her tools because my wives foot broke out with athletes foot. When the "doctor" took all but a second to look at the affected area she quickly dismissed it and said its just dead skin from the bad pedicure. Well here we are a month later and the issue still hasn't resolved itself. I took a photo of it and showed it to my dermatologist at the VA hospital and he said its clearly athletes foot and any 1st year resident would be able to know that. Well not good ol Anne. She only seems to be interested in making a quick buck off injecting people. WARNING: If you are looking for an actual dermatologist to take of your skin issues beyond cosmetic work, than I would look elsewhere, because she is bright as a burnt out lightbulb. EDIT: she had my review removed on the grounds im not a customer. Except I was. I not only was in the room during the appointment, it's through our family insurance that is billed. read more

Yesterday I've seen Dr Han for my appointment and I don't understand the hype about her and how she has such a rating. My appointment was at the Van Ness Sutter Health clinic and the time with her was rough as I felt I had to drag the words out of her mouth. It was as if she wanted to be anywhere else in the world but in that office with me! Her diagnosis was cold and her bedside manner was nonexistent and compassionless. On top of that she couldn't even send my prescriptions to the right pharmacy and in a timely manner. I have an autoimmune disease that I greatly impressed upon her was painful and after noticing my prescription problem no one from her team would respond to my urgent messages in "My Chart" especially given that it's a Friday as I write this and I fear she won't even care to try and take care of this. Lastly, patients who want a doctor to treat them with respect, compassion, and not so scripted and robotic then be sure to look elsewhere. I mean it, she really just parrots things you can find on the internet. The only thing she seems to be good for is cutting a prescription and even that she doesn't have a mastery over. read more

I recently went back to see Dr Han after a period of time away. Dr Han is the best dermatologist I've ever encountered and would give her more stars if I could. She's incredibly thorough and well-informed on dermatological issues and listens thoughtfully to the patient's concerns before commenting or diagnosing. She's very pleasant and kind and you never feel rushed or that she's trying to get you out in so many minutes. I initially saw Dr Han for a growth on my cheek. She froze it in a couple of visits and the difference is remarkable. You can hardly see it now. She froze off a couple of warts or moles and I was anticipating a lot of pain because that is what I had encountered with previous dermatologists. I was pleasantly surprised at how quick she was and it wasn't that bad. After a brief healing the areas look great. I also saw Dr Han for eczema, which I had developed suddenly in 2019. She tried a couple of different medications and by the third one, found an ointment that finally gave me relief from the horrible itching. It was very expensive and my insurance didn't cover it, but I was willing to pay for it because it was the only thing that worked. She did some research and found a coupon that reduced the cost for me from $260 down to $38. The reason I say that I "went back" is that I left for a while because it was difficult to get through to her office and I think her staff was overworked, but I couldn't find a better dermatologist, so I returned. But I commend them for working during COVID-19. They also have online scheduling now, which is really helpful. I can't say enough good things about Dr Han, and I hope that one of these days Sutter will see their way clear to giving those poor folks in the front office some help. It would be really great if they could come up with some kind of a Concierge system or something, where you have a dedicated scheduler you work with who you could always get hold of. All that to say, it's worth whatever you have to go through to see Dr Han and I'm glad she's younger than me, so hopefully she'll outlast me! read more

I have struggled with the idea of having psoriasis for a while- I think it was that I knew there was no cure and that really bothered me that I would have to keep dealing with this. Meeting Dr Han was a game changer for me: she explained that often with psoriasis you will have to try a few different topical medications in order to see which one works for you and then from there, as long as you apply your medications when you need to, the condition can be maintained and kept under control. We are now at the place where my skin is really clearing up and I feel so happy that I followed Dr Han's treatment plan for me. Game changer! Thank you so much! read more

I was having issues with excess skin and itchiness on my left elbow and behind both of my knees. I had seen my general doctor who prescribed a steroid cream, while it had helped it did not clear up and had been persisting for about a year. So I ended up looking for a doctor and decided set an appointment with Dr. Han because of all the positive reviews. Setting up the appointment was easy and upon my arrival I was promptly checked in and did not have to wait long to see Dr. Han. She was very professional, caring, and prescribed some stronger cream. After following her detailed instructions all the excess skin and itchiness went away. (Hopefully it stays that way!) I had a follow up visit a couple of weeks after the initial visit and was, again, seen promptly. Dr. Han recommended a couple of skin care products that would help with moisturizing and some skin care instructions. Overall I would highly recommend Dr. Han to anyone, as she is professional, kind, and open to questions. read more

It took me over a year before I went to see the dermatologist (yes, typical guy). I had my family doctor treat my skin condition for years and it didn't work so I pretty much gave up. So glad to finally make an appointment and Dr. Han was awesome! She took a look and knew exactly what I had and prescribe medication. Different medication for two separate places. It worked like in a couple of days and my follow up showed that the skin healed up! Wow! Can't say enough good things about Dr. Han. Very professional and friendly and what a great experience! That' what it's all about. I'm just ecstatic that I don't have to be scratching all the time! read more