OMG!!! What is wrong with the scheduling/call center here?!?! My doctor specifically requested that I visit this location for a test to be done, but I swear, trying to make an appointment here was like pulling teeth! When you call, a voice recording suggests you make an appointment online. So I attempted to do just that...well that would've been nice, but you can't actually make appointments online. You make "suggested time" appointments and someone is supposed to call you back and actually schedule/confirm the appointment. Ask me if anyone got back to me. That leads me to say, what's the point of "scheduling online?"
So it was back to the drawing board of calling and being on hold with some obnoxious music and a recording coming on every few seconds telling me to go online to make an appointment. LE SIGH! After finally getting through, I made an appointment only to get a call a few days later to receive a message on my phone that I needed to call back to answer some COVID questions prior to coming in. That meant I had to call again. I thought, NOOOOOOOOO...not again! I called again and again, was transferred and my call was dropped and finally got through only to be asked a few questions. Oh, but it gets better. I received another call on my voicemail and it said my insurance carrier wasn't going to approve my test. Then I received yet another call and it said it did approve my test, but I needed to call them. So I was confused. Then I had to call once again to make sure the test was still on. You already see where I'm headed with this...I had to make yet another painful call....placed on hold forever and a day for clarification, transferred, only to find out everything was cleared. DEEP AND FRUSTRAING SIGH!!!!!!!!!!!!
The only saving grace about this location is the super sweet staff that works in the actual testing site! They were very helpful and nice. I also like the fact that they have the most convenient hours I've ever encountered. I was able to make an appointment at 8:30pm...yeah, PM! Never heard of that before.
To the powers that be, PLEASE get a better scheduling system, because the one that you currently have in place, isn't working! It was a major pain for me, I can only imagine how a senior citizen would feel if he/she had to call for an appointment. read more