No cash refund! Store credit only. I can buy cheaper with free delivery and returns. I try to…read moresupport brick and mortar stores, but no more. Stay away from this one.

It's hard to tell from the outside but Ben's carries very high quality products, so go inside to…read morecheck it out. I bought some nice gifts here and was so happy to support a local independent shop.

this is the worse store I've walked into, and it's all because of the lack of customer service I…read moreget while I'm there. I don't get a hello while walking in the door, instead the 3 managers sit on their phones behind the register waiting for someone to come up with their purchase or a question. I used to get great service at this store, actually too much service, I always had to say that I am JUST LOOKING. I will not be shopping at this location ever again until they decide to hire REAL people who actually want to do their customer service job. 0/10, would not recommend.

I think whether or not you like this outlet will depend on whether you find what you want. I didn't…read moreactually get what I wanted here, but I did like the store, especially for men's casual shoes and sneakers. I came here looking very specifically for black leather dress shoes. They do carry them, including some brands I like, such as Nunn Bush. But I take a wide shoe (EEE), and their selection of these types of shoes in EEE is very limited. In fact the only brand carrying these shoes in wide in the store was Nunn Bush. The first box I opened contained 1 shoe. I asked the salesgirl if the other shoe was the one on display on the top of the rack. She couldn't answer, checked the shoe on top aimlessly, and continued to not be able to give me an answer. I found the second - and only other - pair of these shoes and tried them on to my satisfaction. I decided if I didn't find anything I liked better elsewhere, I'd buy these. Unfortunately (for them), I did find a pair I liked better elsewhere. So I left with no purchase today, but I would definitely return to shop here the next time I'm at the Lee Outlets, particularly for sneakers.

Always a fun time! We got to visit after Christmas and the sales were amazing! Michael Kors, Kate…read moreSpade , Coach , they all had at least 70% or 80% !! The best service was at Kate Spade. Great selection for all , I will definitely return.

Sales A+, Managers A, and all staff A. They serve their customers very nicely and suggest items…read morefor every event.

GREAT SELECTION, well presented, help was professional and knowledgeable. A pleasure to shop and…read morebuy!

5+ starts for Zabian's Clothing. I have two months of travel and some speaking engagements ahead…read moreof me for the rest of October and November. Dropped into Zabian's and was immediately able to find several sports coat/shirt/pants combos that could be mixed to provide everything I'd need for this upcoming stretch. But that isn't the real story- the owner's suggestions, knowledge of his inventory, and communication with me about my style and what is was comfortable in is what sets Zabian's apart. Everything was tailored in less than a week and I just tried everything on. Perfect fits. My wife loved everything and I felt great. No matter if you are a local like me or just visiting, this is the men's store to visit for your classic, business casual, dressy or unique style.

We went into this shop a few weeks ago and were so impressed with both the selection of shoes and…read morethe service received. I purchased one pair of shoes in the shop and ordered another pair through them. Their service and communication has been phenomenal. I will be sure to visit next time I am in the Lenox area . I am very impressed.

We always try to make Shooz a must stop when visit our friends in Becket. I have bought many shoes,…read moreboots, pocketbooks, leggings there. Last time I was there I noticed they had great pieces of jewelry. That will be for our next trip. I live in NYC and found much of their merchandise very stylish and very reasonable prices. Worth a walk through for locals and visitors.

This store isn't as large as some of the other specialty shoe stores in the Lee Outlets, but it's…read moreprobably my favorite in terms of selection, layout, and customer service. The prices are slightly higher, but I feel they are better quality shoes, at with respect to what I wanted. I require a wide, EEE width, shoe, and Clarks has a slightly better selection of these than the other stores. The shows I wanted were already 20% off, and I was able to use the Lee Outlets VIP discount brochure to get another 15% off, plus they got me started on a frequent shoppers discount card which will not expire. The shoes are comfortable, and the price was reasonable (for dress shoes).

Great place to pick up workout gear, and if you keep your eyes open pick up some good deals as well.read more

From the owner: Under Armour serves as a catalyst for the progress of athletes and our communities. Our purpose…read moresits at the intersection of "Who We Are" and the "Need in the World" we can fulfill.

I've been wearing sneakers my whole life. Brand names like Converse, and no names like what you get…read moreat the discount stores. But I will look you square in the eye and confidently tell you that the most comfortable pair of sneakers I ever had were a pair of black Skechers. I wore them pretty much every day for years. I wore them to work because they didn't really look like sneakers. I wore them every weekend. I even wore them with slacks, a sport coat and tie on occasion. The only time I didn't wear them was on the very rare occasion I wore a suit. They were so freaking comfortable, so I was understandably bummed when they started to wear out on the heels. The left heel was the worst, because I actually wore out a hole in the sole, causing two things to happen. One was annoying and one was painful. Whenever I wore them on a rainy day, the wet pavement or sidewalk would cause rain water to enter that left sneaker through the holey sole and wick up into my sock. And walking around in a wet sock is one of life's big annoyances. The other problem I had was whenever I happened to step on a pebble or small rock with the exact same coordinates of that hole, the freaking pain would shoot straight up into the bottom of my foot as though I had stepped on a hypodermic needle. So that is why I walked into the Skechers store in the Lee Premium Outlets and walked out with two replacement pairs. I had the luck of walking into a "buy one pair and get a second for half price" sale. That's how I ended up paying $67.48 for two pairs of black Skechers that were tagged for $44.99 each. The store has a ton of options for men, women and kiddies, service was great, the selection and pricing was excellent. Hope you have as good an experience as I did today.

I made a purchase here for $70.98. I used my card as a debit and although on my end it said…read moreapproved they said it was denied. They suggested I do it as a charge. So I did. I got to my car noticed that the debit had come out right away and the credit charge was pending. The amount was being held against my balance as a credit purchase. I went back into the store to let them know that I was charged twice. I showed them that the debit went through and that the credit was being held against the balance. They said there was nothing that they could do. She assured me that the credit charge would just "drop off". She said it would show as a double charge. I told her that it won't show as a double charge because the other one was a debit and it had already gone through. She said there is nothing that they could do to release that pending charge. So they gave me the number to their customer service. After talking with the woman from customer service, who also told me there wasn't anything that she could do, she asked me to send her a copy of the receipt so I did. I also sent her a snapshot of my bank account showing that the debit had gone through and that the charge was being held against my balance. She too said that it was just "drop off". Do these people not know how bank account cards work? Apparently not. So Monday comes and the charge actually went through and the money was taken out of my bank account again. I called the store and explained it again to them and again they told me there wasn't anything they could do. They also said that it was against their policy to issue a refund. Um, they took my money and refused to give it back! I asked for the district managers number and I left a message and she still has not returned my call. So I called corporate. They said they had to turn it over to their IT retail department to check it out and when they make a determination they will contact me. I said the only determination they need to make is a refund. It's not even really a refund because they took my money and they didn't give it back so they kind of stole it when they refused to return it. So I did get an email response saying that they would refund the money they took in 3 to 5 business days. Now they took my money pretty quickly I feel like they should be able to get it back pretty quickly. Just be aware as I am not sure if this is some thing that they do all the time but it could be. Sounds like a scam. They should change their name to sketchy.

Casablanca has great customer service in associates Christopher and Junior. They carry fabulous and…read moreunique pieces of designer clothing.

Casablanca offers an amazing level of style and quality. It's THE destinaiton for locals and…read morevisitors looking for great clothing and fabulous service. Most of my wardrobe has come from Casablanca and I will continue to source it from them. It's not just the clothing, the serivce is exceptional. The staff and owner want everyone who buys there to walk out satisfied, hence they work hard to make you look your best. In pursuit of that they are always honest, if it works -great, if it doesn't, they will tell you. Whe you see someone in the Bekrshires who looks great chances are they shop at Casablanca.

I went here because I love their shoes! But buyer beware - I did buy black hi tops. The problem…read moreis that when I put them on I. the store my feet were not tired. when I put them on another say, my feet hurt because I should've gotten the bigger size. The problem I that I can't return them so I am stuck with them. So no matter how good a deal- beware of this situation.