I love this brand but am disappointed in the service at this location. While the sales associates are a little helpful, a little friendly, there is a lack of organization and managerial help to pull it together when the store is busy. When you are offering 40 percent off the entire store, on a weekend, you must be proactive to take care of your customers. In a world of technology with hand held devices, there is no reason to have long lines. A manger can grab one of those handhelds and ring customers up.
Today I needed a pair of pants ordered along with my purchase. While the associate was very sweet, no one in the store had a valid log in to order these for me online, so I could take advantage of the 40 percent off and free shipping. She basically told me come back later or order online and pay the $9 shipping.
So, I arrive home and attempt to order online, use the chat function, and pants are full price plus shipping. No promo codes worked.
I think this brand could offer some improved personal customer service. That is part of the reason I shop there, otherwise I could just go to Target. read more