I shop quite often on their online store. clothes are good quality pieces but quite expensive. The…read moreonly odd thing about the atmosphere are the snobby employees. Be prepared to be ignored or employees to dread helping. I got asked a couple times if I need assistance and it looked like they dreaded to ask, then why ask if i need help? When i go up to pay the manager had the nerve to runaway and yell out loud "someone else will help!" To compare them to a better customer service atmosphere at the store called Aerie--they should probably keep that attitude in check-especially if customers are nice!! Customer experience is everything when it comes to reputation/ image of the brand to keep a positive experience.

I loved this store when I lived in NJ! Tiffany and Jay gave me a wonderful first-visit experience…read morewhen I shopped at Easton's store this week: color theory, personalized attention, and kind words. Thanks ladies!

Service was great greatly appreciated…read more Selection and selling points ok however I managed to pick up a few nice finds not disappointed at all

Prices are good. Store was relatively clean and JAM PACKED being it was a Sunday with great weather…read moreand everyone was out. The check out line was forever long just crazy long across the store. Get used to it people, it's the holiday season. Thank God I got the most chill super cool laid back associate when I asked how he was doing he said he was "chillin." Made my day to see someone so super chill among all this chaos take it in stride. I could use him as a life coach. I was burning up it was so hot in the store with all those people and the long wait. He was awesome. Process in process out. Super professional with a calm demeanor. Prices were decent. Selection was good. Thank heavens this isn't the TJMaxx experience.

I love this boutique - they treat customers like family. You might even get free champagne!…read more Prices reflect investment pieces but you get to browse a variety of European brands and American hand picked by the owner on her travels. Such a huge change from typical mall chain store fare. And they are always having small events. Definitely worth a visit!

Stop in this cute shop the other day when I had a dinner reservation at Mitchell's Ocean Club. I…read moredid not get to spend a lot of time in here because of my reservation but they had a lot of really cute women's clothing. They had very nice handbags and totes. They also had items that were on clearance in the rocks on either side of the store. They were very helpful and extremely nice. There is a parking lot that is almost right across the street where there is no charge to park but there is a 3 hour time limit. I am looking forward to when I can get back in Columbus and have a little more time to shop.

So I will start by saying that I kind of have a shopping problem and Francesca's is definitely my…read morekryptonite. And while I have seen some of the reviews state that the clothing can be pricey, they also have some of the best deals I have ever encountered. There is never not some type of sale going on there. And echoing the other reviewers the staff really is always so friendly and helpful! For example my bridesmaids dresses were on sale for only $15 each. And due to the wrap style and length not a single one needed to be altered. They are consistently having amazing sales where you can get super cute shoes, dresses, candles, and even hair products for around $10 or less. A few downsides are that they run out of things fairly quick and don't seem to restock but are also getting fresh new items in daily. I've also had a few things be damaged or tear but that is few and far between. Can't really say enough how much I love this place!

I became a lover of Francesca's years ago after discovering it right here, this exact location!…read moreLately I've been visiting more often and I've really been enjoying it. Every location of Francesca's is slightly different. They have the freedom to make each location unique, which is something I really enjoy. This particular location is rather small and tucked right in the middle of the mall at Easton Town Center. There is an entrance on both ends of the store and it tends to get rather packed and some sometimes hard to move around. Other than that, this location is great! They carry a large array of clothing, generally changing with the season. I went over the weekend and the spring clothes were out on display, very bright and airy! They also have tons of beautiful jewelry, handbags, and cute knick-knacks like coffee mugs, key chains, and notebooks. You can definitely find a gift here, no doubt! The staff at Francesca's can be hit or miss. They are either up your butt following you around, trying to "help." Or, they are pleasant, friendly, and give you space to browse and find something you like. Lucky for this location, they are more relaxed and I don't feel like I walked into a used car dealership. They are always happy to start a dressing room for me, grab different sizes if need be, and recommend accessories. They also tend to have deals like buy one get one fifty percent off. Who doesn't love good deal!

Customer service is the best ever. I had a return and I couldn't find the receipt. They were able…read moreto look it up by the time I was in the store alone. It didn't stop there. They held the receipt over the weekend so that I could return my items on Monday after work. I returned my items, but sadly had a decline on my card to get my refund. They worked with me for a couple of days to get this taken care of not only that but later the next week they called to make sure the refund had went through. I love good customer service and that's one of the things that keeps me coming back. But not only that their selection is wild. They have almost anything online available. I cannot say enough great things about this free people location.

cool stuff but in the last 3 months weird employee vibes. both times looked at me so strange. Not…read moresure why. I miss last years manager older blonde lady was fantastic! order something for me online on the spot. super nice. get some friendlier staff.

I Was quite surprised to learn that White House Black market would not accept a return. Most…read moreretail stores have a return policy for holiday purchases even if the purchase date exceeds a return limit.

Staff are so helpful every time I've gone to this store!…read moreThey listen to what you're looking for & then help w sizing.

I had the great pleasure of meeting Indria. She is so knowledgeable about the merchandise and is…read morewilling to stop what she's doing to assist a customer. Each time I see her she is working like a little bee. She's so refreshing and a great representative for DFWH!

Do. Not. Go. Here!!!!!! I very rarely give 1 star reviews,…read morebut this one takes the cake. The workers are immensely rude. They arbitrarily decide to close their fitting rooms (once my family members were the only ones in the entire store, and they said their fitting rooms were closed because they were understaffed, but there were multiple workers). They have yelled at my family members too, and were condescending. They also arbitrarily don't allow returns. I'm certain that the workers are racist, but even if they're not, they're at the very least nasty people who obviously shouldn't be in retail. If you want cheap clothing, I would recommend going to any of the other locations!

This location is fabulous! I must say, I had some weird intimidation of going in this store because…read moreI thought it would be too expensive & not a good fit for my style. But! Their staff is genuinely so laid back and kind. The home decor is lovely. And, I really enjoy some of their clothing items. I left with a dress, some oven mits, a matching apron, a notepad, and even a lamp. How fun!

I don't buy often from this store. If I do, I get decor and random things. I've never purchased…read moreclothes from them. The whole place is so pretty though. You just wish your closet looked like this. We did get greeted at the door. It's nice and open and the store is always so big!

I have mixed feelings about this store location. I find some of their employees to be rather rude…read more I often buy a lot of their items online and some naturally end up not working out. They aren't necessarily friendly making the returns, but they usually perk up once I'm making additional purchases. There is one manager who is very friendly, but I don't seem to hit the days she's working on very much. Customer service aside, I like the quality of Loft's products. They don't fall apart after one wash like some other stores. I will say to definitely follow the washing and drying instructions on the tags, however. I once put a sweater in the dryer and it shrunk to the size of a small child. I haven't made that mistake again. I also like how the Loft brand isn't old lady, but isn't too young looking either. I struggled to find a store for my late 20's that was still trendy, but age appropriate. I wear their clothing to work and outside of work as well. There are a lot of pieces I can dress up or down and get my money's worth. Lastly, I never pay full price for their clothes. There is usually always a 40% off sale online and sometimes even in stores. New arrivals occur several times within seasons, so mark downs do as well. You can get even a higher percent off sale items. Who doesn't love that?? All in all, Loft is my go to store for clothing shopping. I'm an online shopper at heart, especially for their online only exclusives, but you'll find me in store every time I'm at the mall.

Great clothes and selection. Trash customer experience. I've attempted to shop in this location…read morethree times. A few weeks back, I had a less than desirable interaction with the manager. She's small and petite, with dark hair--racially ambiguous. Watch out for her. I talked to two of her associates as well as two associates at another location, and they used colorful language to describe her. She has quite the reputation, so I know I'm not in the wrong. I'm not sure what her angle is, but she gave me such a hard time for no reason. My most recent interaction wasn't as bad as when the manager was there. I was able to at least get help with sizes and make an order. Seems like things function better when she's not there. Anyhow, I won't be returning to this location. I'm learning that money talks, and eventually poor treatment to loyal customers catches up in the long run.