Now this store was having a sale!!! As soon as I entered a…read morenice gentleman approached me to see if I needed any help and to tell me that most of the clearance items was an additional 50 % off and the dresses were BOGO FREE...so this is a good sale. Was I broke, heck yeah!!! Did they have my size in the sale and clearance items, heck no!!! But I enjoyed looking. I love digging through the clearance racks, I usually find some I can't live without. I found a great pair of jeans for only $5 but they were 2 sizes smaller than my waist now..so it was a no go but the price was to die for. I wanted to squeeze those jeans on for that price it was a steal but I just couldn't get them on comfortably so I had to let them go. The staff here was extremely friendly and helpful. The store was very crowded with shoppers due to the sale but it was still clean. I would definitely go here again!

Pricey. But that's the normal for this brand in general. The cloths are nice and fashionable…read more This location in particular has a really large selection which is nice. the employees were very nice and helpful as well. they also have a nice and clean store. My wife and I drove about 40 miles to go here and we WILL be back.

Walked in and after 10 minutes of no one even greeted me I walked out. Two employees saw me walk in…read moremade eye contact with one.

I have been a customer or better yet a shopper at vernacular for over the last 10 years. I…read moresupported them during the pandemic when doors were shot and online orders were only able to be placed. I have loved their clothing and their HomeGoods. However, it's sad to say that their customer service has really gone downhill. The last couple times I have been in to the Grandview location. The staff has been extremely rude and unwelcoming. Just today, I went in there this morning to get a dress for my daughter's birthday party this weekend. The woman could have cared less that I was in the store. She seemed irritated that I was asking questions about some of the dresses that were being shown on the mannequins. This type of customer service does not make me want to shop at the store. It's disappointing. Also, their sizes have gotten smaller. I feel as the years have gone on. I've always been pretty true to size, a large normally always fits. But I feel like the largest keep getting smaller. I'm still happy to go in there and buy HomeGoods because they are very well bought and very good quality. But, when I'm treated with such rudeness, it makes me not want to go into the store.

I Was quite surprised to learn that White House Black market would not accept a return. Most…read moreretail stores have a return policy for holiday purchases even if the purchase date exceeds a return limit.

Staff are so helpful every time I've gone to this store!…read moreThey listen to what you're looking for & then help w sizing.

It's a smaller location than when it was located on Henderson. But whatever you can't find here…read morethat would normally be at a TJ Maxx likely could be at Homegoods next door.

This location has been clean and organized. It has a large selection of different things you may…read moreneed and/or want. They're limited with their skincare compared to other locations but overall I was pleased with the selection of everything else. They're reasonably priced and the staff are friendly.

Being a "no longer high school skinny" kind of guy, I find myself shopping in the Big & Talls of…read morethe world, thanks to these kids today who insist on buying clothes much larger than they need in an attempt to look cool. They forget what that does to us folk who actually NEED to find that (ahem) size extra-MEDIUM. This was my first time visiting here and I was more than pleased to find a larger athletic wear section that I had expected, assuming that this store would focus mainly on casual and formal attire. As expected, the clothes are a bit higher in price, but hey, ya gotta pay for that extra fabric, dude. Our salesman was very welcoming and stayed with me throughout the duration of my visit, although I told him that he could tend to anyone he needed to and check back with me. Note to all you shoppers out there: be respectful and don't monopolize the attendant's time while you're still in the consideration stage. He was even kind enough to give me the location of sister stores, if I couldn't find what I needed there. I also find that to be a pleasant surprise, because most times, they will offer to order it for you and keep the commission. He was obviously more concerned with my satisfaction, for which, I am extremely grateful. I will definitely return.

First, you need to know that I am a 62 y/o man who stands 6'5" and weighs 347 so my clothes will…read morealways bcome from what I call the gay boys stores. Big and Tall stores are all different across the country but yes they have similarities but their locale matters. I have known and shopped for years at DXL on Olentangy at Henderson. The particular day that I went and found the DXL at Polaris I discovered that the location of the store matters most definitely with inventory numbers and product. I was headed to Men's Wearhouse at Polaris not knowing there was a DXL there oh. I am so glad I went a couple blocks away and found this particular DXL. And the days the pandemic it is difficult, I believe, for businesses to have a legitimate and full staff. I walked into the store and it was packed honestly. I saw one lady working with customers and working and running around but I just thought there were other employees working! However, this lady, Stephanie, was the only employee working this particular day. I was in the store shopping trying things on and enjoying my experience for more than an hour and I will attest that this lady would be the best brand ambassador for DXL ever. The store only got busier over the course of time that I was there--and she never stopped. Stephanie created an impression upon me that now has me connected to the Polaris DXL. Her calming professional Style and ability to help everybody the way she did this day proves to me that she really does know what she's talking about and cares about each and every customer. I'm sure I witnessed all of this even though she is overworked and probably underpaid. The inventory in this store is larger greater than what I consider the inventory to be at the Olentangy Henderson Road store. Perhaps it's totally do two more square footage here at the Polaris store but it's definitely more appreciated Yes, as every retailer there are those specific sales and incentives to get you in the door and to get you to buy one that will encourage you to purchase more but it's still acceptable and encouraged for someone like me that has to spend thousands a year on clothing for play and for professional work. The cleanliness here in the dressing room area and in the area where shoes are found is unbelievably totally organized and cleaned beyond what I ever would have thought. There is one employee, Stephanie, that is doing it all and let me tell you this particular day with the crowd that she had in there and it was consistently staying busy she really did do an amazing job Granted that I did not know that Polaris had the DXL but I am thrilled that I ran across it as I'm driving in the area.

I shop quite often on their online store. clothes are good quality pieces but quite expensive. The…read moreonly odd thing about the atmosphere are the snobby employees. Be prepared to be ignored or employees to dread helping. I got asked a couple times if I need assistance and it looked like they dreaded to ask, then why ask if i need help? When i go up to pay the manager had the nerve to runaway and yell out loud "someone else will help!" To compare them to a better customer service atmosphere at the store called Aerie--they should probably keep that attitude in check-especially if customers are nice!! Customer experience is everything when it comes to reputation/ image of the brand to keep a positive experience.

I loved this store when I lived in NJ! Tiffany and Jay gave me a wonderful first-visit experience…read morewhen I shopped at Easton's store this week: color theory, personalized attention, and kind words. Thanks ladies!

Randomly stated doing here when I took my grandma to visit my great aunt in kentucky and they…read morewanted to stop in after visiting the liquor store. I found so Brandy cute dresses and tops at best reasonable prices and I was hooked! This one galena to be located near my house and so I stop in periodically because they not only have great regular price items but their clearance prices can't be beat. I also love their jewelry selection!

I went to this Cato to get help with finding new outfits. At the time of purchase I had lost 88…read morepounds and didn't know the size I wore. Catherine the manager of the store went into action. She pulled outfits that I would have never purchased in the past. I told her "you are blowing my mind lady." She was very confident about me fitting in the pants and tops she chose and I did fit them all. At the end of trying on each out fit, Catherine took the time to go over all the outfits we picked out for each upcoming event. I walked out the door with at least 8 interchangeable outfits. I was ready for Florida. She doesn't understand how she has help me with my weight loss journey. I told her we are not done yet. When I get to my goal weight I told her to be ready. She said @ I am ready." Catherine made my experience that day one to put in my journey. Thank you Catherine.

I would love to give this store five stars because they really do have a variety of clothing for…read morechildren. However, the return policy is absolutely ridiculous. A friend of mine purchased this pretty dress for my daughter in 2 sizes. I kept the size that fit and tried to return the one that was too big. Since I didn't have the receipt, I was simply asking for store credit but unfortunately their policy is you can only get the same item in a size up or down if you don't have a printed or digital receipt. I have never heard of this type of policy! The store employee was very kind and sympathetic, but unfortunately, her hands are tied.

I feel this location is larger than the one at Easton. I had called ahead looking for a specific…read morepair of uniform shorts and this store just happened to have them so they were kind to put them on hold For me until the end of their day. I was able to walk right in and they had them put aside in a bag with my name on it. Super quick and easy! Staff is extremely friendly and helpful!