If you have bought a home before than you know how challenging it can be to get through financing. I am so glad that we were referred to Willow Bend and Frank Capparelli. The entire process was as smooth as could be. His entire team was WAY on top of things the entire time. He fought to get same me every last penny he could. If you are looking to buy do not hesitate to call them and ask for Frank. thanks guys!!! read more

My wife and I were first time home buyers and we consulted Tim Dockery through Willow Bend Mortgage. It goes without saying that the whole process can be quite daunting the first time around but Tim made it very easy for us and was there with us every step of the way. We contacted him constantly with questions, emails, phone calls, and meetings. Tim always made himself readily available for us and put us at ease with his knowledge, confidence, and ability to explain things clearly and honestly. Tim has years of experience and his team carefully worked with us to craft an ideal loan for our first home. If you are shopping for a home and are overwhelmed with the complexities of this stressful endeavor, I would highly recommend Tim's high quality advice and service. read more

Frank Caparelli, Denese Weems, and Debbie Blogget at Willow Bend Mortgage are as good as it gets! I'm a real estate broker and transaction coordinator, so I witness tens of real estate transactions weekly. Their communication is top notch, they know their stuff, and and are incredibly proactive. My loan was closed and funded early, and I could not be more pleased. This is the second loan I have completed with Frank and team and I will continue using them for any real estate purchase going forward! read more

Frank Capparelli not only took care of my personal re-finance which got a bit harry when Victoria Secret tried to jack my credit rating, but he also took great care of some friends of mine that said, "Frank is a rare breed of Mortgage broker who tells you exactly like it is, and will also help you to fix anything you need to fix to qualify for your best rates". They were so happy with him, and with the trust they put in me. Frank has been in the industry a very long time, and I would not trust my mortgage or refinance to anyone less experienced. He is consistent and a great partner in the crazy mortgage/finance world! read more

I recently purchased my third home and have never met anyone like Nancy. She provided detailed information and worked to ensure I understood the mortgage process, which is very complex. She took the time to explain the process and provided a sense of ease to ask any questions. She also provided the best rates available for my consideration and walked me through the loan process. I became a very educated consumer because of Nancy. I feel extremely fortunate to have met Nancy and will definitely work with her again!! On a scale of 1-10, Nancy and her team are a definite 10!! read more

I had a great experience with Frank Capparelli and Willow Bend Mortgage in buying our home. Frank is patient, clear, and accessible. He explained the terms and conditions of our loan thoroughly and put my mind at ease. Thank you! read more

We had an amazing experience with Frank Capparello and Willow Bend Mortgage in buying our home. We started our journey of purchasing our home in June and attempted to work with several different lenders. Each one told us they would be able to work with us but each time something came up where they said they were not going to be able to help us. Seeing our frustration our realtor recommended us to Frank. We had our first conversation with Frank October 17 and we closed on November 15. Frank was very professional and responded to every email or phone call within a timely manner. He was very thorough in his explanations of all terms and conditions. We ended with a great interest rate and a great loan. I highly recommend Frank and Willowbend Mortgage to anyone that is purchasing a home. read more

I have worked with Ann many times over the past 10+ years as both a real estate professional and a home buyer and I cannot recommend her highly enough. She is so experienced and knows exactly what needs to be done to get a file through underwriting. It takes the worry out of the transaction for both the buyer and the agent. She has saved so many deals for me and is my "go to" when I have a difficult file. More than once, I have had a buyer that did not qualify with their lender and Ann was able to get it done. Most importantly, she is very professional, enjoyable to work with, and just a lovely person. You will be happy you choose to work with her! read more

Ann Jones helped me with 2 mortgages over the last 15 years. There was a ton of paperwork on the second one, and she was great about getting me through it. I would work with her again any time, and I highly recommend her for anyone else who wants a mortgage. read more

The worst experience ever! Would not recommend them to ANYONE. Delayed answers. No customer service. Worst place to go. I did my new home financing with them but regret every minute. To this day, still fighting to get things corrected. Done incorrectly by them. McAllen, TX office. read more

I had a great experience with Ann Jones at WBM. I bought a Townhome and it was my first time to buy property on my own. Her experience and gentle calm throughout the process allowed me to feel comfortable! Thank you Ann, You Rock! read more

We teach in an affluent area and it was hard to find a home that we could afford in the community where we work. We thought it would never happen. My realtor found out about a program from Frank, at Willow Bend Mortgage, that helped teachers and other public service workers with down payment assistance. Frank was amazing through the entire process. He was willing to give us a realistic view of monthly escrow payments for every house we were seriously looking at. We had to make several offers on multiple houses because the market here is so hot. Frank was always there and available (even on a few holidays and weekends when we reached out to him with questions) every step of the way, answering every question and helping us feel confident that we would be able to afford a home. Once we finally had an offer accepted, Frank made the whole process so simple. I was never stressed or overwhelmed. This is our 2nd house that we've purchased and this was a wonderful experience. I will always use Frank from this point forward. read more

I got bait and switched by this company. Stay away!! They told me one rate that I agreed on. They postpone closing until I had to close within one of moving out. They switched the rate to an ARM, they got more commissions off of it. They refused to work it out saying just refinance. Horrible customer service read more

If I could give this mortgage company a million stars I would. I started my home purchasing journey in February 2014. I worked on getting my credit together for over two years in preperation to buy a house. After hitting a few snags in the process I was just about to give up. My dreams of owning a home were drifting away. Then in came Frank Capparelli who is amazing. He went through every option with me and explained everything thoroughly. He gives you 100+% attention and is completley dedicated. He worked what felt like around the clock with me, and will make you feel like you are his only client. It was a very emotional roller coaster for me, but so worth it. I am finally a home owner! It is a wonderful feeling, and I am greatful to Frank and his right hand Debbie for their commitment. Words can not express how thankful I am for all their help. If it's possible....they will work diligently to make it happen. I will never forget them. This is definitely a company I will refer to. read more

Frank from Willow Bend worked with us over an 18 month period to help us achieve our goal of a 30 year fixed mortgage with no strings attached. Frank helped us to navigate several challenges (rebuilding credit from a short sale, purchasing property from a relative, odd FHA rules) with ease and we always felt like we were given good steady guidance. We got great advise, great assistance, and ended up with a great loan. I can't ask for more. read more

I would not work with this team again. They were not upfront with me about how involved their process would be. I often felt lied to dealing with their staff. It was clear to me that they did not value my time or my business. They alone made my home buying experience as stressful as it was. Two stars because they got me a good rate, but the experience was lengthy and as painful and laborious as pulling teeth. read more

Just signed a refi with David Shipp, mortgage broker with Willow Bend. The whole experience was top flight, efficient, and pleasant. Unlike working with the big banks where the rates were higher and the typical you were doing them a favor, David always treated me with respect and kindness. Their staff was top notch as well. Everyone was so helpful and friendly working with tight schedules. They were very attentive to close on time so that I wouldn't incur additional interest. read more

Ladies, if there ever was a woman on your side, Nancy Baier the one to see. Knowledgeable and respectful, if you know what I mean!

This has got to be the worst mortgage company I have ever dealt with. Chris Kelso is the worst mortgage broker I have ever dealt with. Most unprofessional individual I have ever dealt with in my Life. He also shares the information with his Realtor buddies. Financial information or whatever he decides. Will not ever call you back and has intentionally caused 5+ extensions for a mortgage. This is quite crazy that this could even happen. read more

I have used Ann's broker services two times for my home-owners loan. She is extremely knowledgeable and knows how to get the job done, walking with you every step of the way. I wouldn't use anyone else. read more