We had amazing customer service from Ronelle and Melanie with a gift card issue (that was actually…read moreour error). They were so kind, patient, and consistently followed up with us. They went above and beyond to help us. They should be commended for phenomenal customer service!

Fantastic store! I really appreciate Kathy's help--she was knowledgeable and supportive, especially…read morewhen I had questions about cat care. She made everything feel manageable without overwhelming me. You can tell this place truly knows their stuff!

The staff was very rude and unhelpful. My cat was turned away for having a murmur. Even though when…read moreI booked the appointment they said that was not a problem. I made it to the groomer and they said nope can't do her nails. This was absolutely ridiculous. do not bring them your business.

last December I took my Goldendoodle for a trim and bath for Santa pictures. I showed pictures of…read morewhat I wanted and verbally told her. when I picked her up she was shaved and had 3 cuts they didn't tell me about. My dog hid for 3 days because of what they did. I will never shop there store again.I have to put one star , but they deserve zero.

We're been coming here since they opened for nail trims and to purchase items in the store. While…read morethe groomers have changed over the years, they have been consistently well-qualified and professional. My senior dog is very vocal when getting his nails done, and they are always very kind and patient with him, and I know he's in good hands. They also have a fantastic selection of pet items ranging from toys to gear to food and much more. Their manager is always super friendly and helpful.

I have taken my dog 4+ times to grooming and have only had 1 good groom. I will not be returning…read moreand I could not recommend.

A very nice neighborhood pet store. Excellent groomer on site and easy to get appointments for her…read more Lots of cats that are all vaccinated and neutered for sale. I believe they charge $200 per cat, which is a fair price. This store is owned by Mary and Joe who bought the place when it moved from the former location. The usual inventory of pet supplies and aquarium fish. Sure you might get a part time person who isn't very knowledgeable once in awhile but generally well trained staff who love animals. Don't believe those earlier posts about cleanliness and poor hamsters up for adoption. That's not the way it is here. Go see for yourself and clear your head playing with some kittens!

The staff is kind, but the place smells horrendous! And no wonder, cats roaming everywhere and…read morespraying on items. The last time I went (which will also be my LAST time), there was a woman sitting in a chair spooning clam chowder from a can onto the floor while all the cats licked it up straight from the floor. There's GOT to be some health code violations going on in there.

The staff here is wonderful and we go for grooming services! Shannon Bagley is absolutely the…read morebest!!! She really listens and gives us what we want for our little Winnie. I couldn't be happier with how well she takes care of our puppy. It is so important when you drop your dog off to be groomed that the dog feels safe and our Winnie is never scared and always runs up to Shannon !!! We love it here!

I absolutely LOVE their grooming department! All of them are so courteous, professional, and…read morefriendly. You can tell that they're all animal lovers! I have a dog who doesn't care for the blow dryer, and they always make sure they get her dried off without stressing her out. I love Pet Supplies Plus much more than other grooming services I have used in the past.

I am very disappointed in them. I have been going for a couple of years. Never missed an…read moreappointment. Was happy with the work. However, I was convinced my appt was at 2:30 and no amount of messages or reminders would have changed that. So, of course I missed my appointment, first time, and they charged me. I would have understood if it was maybe my second.

Extremely poor experience with Tabby and Jacks new location in Verona!…read more Took our Samoyed in for a grooming, getting brushed out, nails clipped, and coat cleaned up. They called and said that there was some matting under the belly and in the rear end. Gave them the "go ahead" to trim up those two areas a little more. Two hours later they called and said that he was ready for pickup. Asked us to take care of payment while they go get him and bring him out to us. When he was brought out he had been completely cut off of all his coat, except for the tip of his tail, front of his head, and paws. He was trimmed up to look like a poodle! And the bill was $40 higher then what was quoted because of a "matting fee" added to the bill. The young gal who did the job apparently had absolutely no experience in double coat dogs Would not recommend them to anyone I know.

We've been to this location a few times, but it's only if we are in the area. Sometimes the prices…read moreon cat food are good, but toys and cat trees are all overpriced. It really is like a warehouse and there's lots of dust and grit on the floor. I can't look into the "animals" section anymore -- it just seems like they are so unhappy and I want to rescue them all away from there. The rooms are windowless and the air is just trapped. When I visited during COVID-19, they didn't have animals, which I think is a good thing. When we last came in, our cashier struggled to give us correct change and I had to ask her for more money back because she had miscounted. Not a big deal, but just not great. I don't plan on coming back.

Worst customer service I've ever had. Employees avoid customers like the plague and 2 out of the 3…read moreitems I purchased were priced higher than advertised on the shelves. Will be sticking with Petsmart from now on

I guess I was expecting to see some cats since adoption is part of the description of the store. If…read moreyou have a cat or kitten, this store has everything you need!

Everything! The staff is fantastic, the supplies are great, and the atmosphere is great.read more

Petphoria had a pop-up shop at The Boneyard for our recent Yelp Elite event, and their stuff is so…read morecute! I bought 2 bandanas - one for my dog and one for my cat, and I purchased a matching scrunchie for myself. My dog gobbled up the complementary treats, and I can't wait to purchase more for her! If you love supporting local, Petphoria has everything you need to spoil all the furry friends in your life.

Amazing selection of dog and cat food and treats. It's a small space but you'd be amazed by the…read morevariety. There are resident cats at the store, but they still let my puppy come in! She was very curious about the cats. I loved their selection of chews. I had no idea trachea existed, but I got one for my pup and she loved it. I also bought a knee cap and a twisted bully stick for her. I want to come back and try their other dog foods. I know they have mom & pop brands that are reputable.

Totally awesome! Easy to get to. My dog food is always available. Once merchandize is paid for,…read morethe employees carry to your car. Wonderful!