My family recently started volunteering here - in part to get volunteer hours for my high school…read moreson, but also because we love animals. Volunteering can range from "socializing" with dogs, walking them, helping clean, do laundry - whatever you can think of. This organization means well and loves their animals. It can't be easy - as one animal goes out, there are many more waiting to be rescued. It's heartbreaking, but SFTS is one of the heroes to those animals. They're not a large swanky facility with tons of financial resources. But they care. Their adoption events are at PetSmart (east side) every Saturday. While the adoption fee can feel like a lot (it varies from pet to pet), remember they've had all of their medical care taken care of. A mill puppy will cost way more, and rescued dogs KNOW they are being rescued. There's no other love like that.

We adopted our sweet Rudie from Shelter From The Storm seven years ago, and they gave us the gift…read moreof some of the most wonderful years we could have ever asked for. From the start, it was clear how much the staff truly cares for every animal that comes through their doors. They made sure Rudie, then called Dana, was healthy, loved, and ready for her forever home. These pics are from the day we drove from Chicago to Madison to bring her home. Over the years, we came to understand what people mean when they say, "who rescued who." Rudie brought more love, laughter, and comfort into our lives than we could ever have imagined. We're deeply grateful for the joy she gave us and for the compassion this shelter shows every single day. We lost Rudie last month, and while our hearts are heavy, we're endlessly thankful for the seven beautiful years we shared. She was family in every sense, and that's because this shelter gave her such a strong start. The love, care, and respect they show every animal make all the difference. Losing her reminds us just how special adoption truly is. Thank you for helping us find our best friend.

About 4 years ago I took my dog to this clinic to be neutered - he is a rescue and this was the…read moreclinic the rescue company suggested. Recently my dog has had some bloodwork issues - my vet asked if they could see the bloodwork from his neutering appt. to see if maybe the bloodwork is just normal for him(dog) however when I called Underdog to get the bloodwork they said they didn't do any-because we(dogs owners) didn't request it. This is something that should always be done and I am guessing the rescue place didn't want to pay for that therefore not important. My dogs life is important to me so If you take your dog or cat or whatever pet to this clinic - make sure you are asking the right questions - I personally wouldn't go here again. That test is to help find anything that might cause a problem during the operation. I would find another clinic.

Loved the service, the foster mom, the reasonable price, all that was done for "Willie" before I…read moreadopted him. They give advice about dogs, about your specific dog, have him neutered, and require a vet visit within two weeks... I can do that for one adorable doggie.

The staff is kind, but the place smells horrendous! And no wonder, cats roaming everywhere and…read morespraying on items. The last time I went (which will also be my LAST time), there was a woman sitting in a chair spooning clam chowder from a can onto the floor while all the cats licked it up straight from the floor. There's GOT to be some health code violations going on in there.

This place is wonderful! Kittens/cats get to riam free instead of like every other place I've been…read moreto where they're trapped in tiny cages. This should be the only 5 star pet store for that reason imo. None of the kittens have ever been 'dirty'. I've been coming to this pet store even before they moved to this location and it's always been a wonderful place. All the cats/kittens have their own personalities, that cannot be blamed on the store. Most of the kittens are very friendly and well socialized. The staff is always friendly and helpful. Keep in mind, this store is small, not a warehouse. They do keep necessities in stock. It's a small business not a large corporation. Some of these reviews have some disconnect with reality. I don't know how this is not rated five stars, it makes me disappointed in humans, for sure. Any animal person wouldn't rate it less than 5.

Brenna was just incredible helping us with our rescue, June. We've had her for a couple years and…read moreshe was always super leash reactive, barking at just about every dog, bike, and skateboard that she saw. After 3 sessions at SMS, June is able to walk with us with no problem. I genuinely wouldn't believe it if you told me she would improve this much a month ago. I can't recommend SMS and Brenna specifically enough!

Fantastic experience. We have a highly, highly energetic 2 year old Wheaton Terrier (Tilly!)…read more During our consultation, Greg took the time to understand our specific goals we had for Tilly's training. He walked thru the training technique and schedule, being sure to answer any questions or concerns we had. We scheduled three, full day trainings - spread over 3 weeks so that we would have practice time in between each lesson. We would drop Tilly off in the AM, pick her up in the afternoon. When we arrived back at the facility, my husband and I had an hour with the trainer and Tilly to walk through what they went over in the day. We also got a "Report Card" after each lesson that highlighted how it went. Super helpful. Brenna trained Tilly on the 1st and 3rd day and Jada trained Tilly on the 2nd day. Each were fantastic and couldn't have been more helpful and knowledgeable. They walked through the training collar process, commands and walking habits. They helped Tilly go from pulling on her harness to complete loose leash walking, how to get into her "Place", how to heal, and how to stay focused while around other distractions (dogs, cars, people, etc). Facilities were clean, well managed. Highly recommend Sit Means Sit, Brenna, Jada and Greg!

Debbie is ahhhh-mazing! She has a way with cats. We brought our cat, Rosie, there for grooming…read more Debbie put her at ease and did a great job. Now we bring Nora, who has a totally different personality, and Debbie handles her so well. Debbie teaches the cat and the owner how to work with her to get the job done. The world is a better place with Debbie and Dan in it.

More than 5 !!!! Have been getting my dogs bichon/ bichon mixes (plus fosters) for over 20 yrs. I…read morehave been extremely happy with Deb's grooming and attention to detail. She always brings attention to possible concerns for me watch ie redness around penis, ear problems etc. She listens to me about health concerns ie hearing/vision, temperament ie possible biting or skittishness, how short or long to cut. I'm currently on 4 dogs needing grooming. Deb suggested I try bringing in two at a time. She followed up a few sessions later to see how it was working & whether or not I wanted to go back to bringing all 4 at once again. A few yrs ago, I had an emergency foster needing grooming. I took to Petsmart East. Worse grooming experience! I now watch through their window and watch the groomers.Not the most patient groomers-watch how they tug the leash or push down on the dogs. I found Deb based on a co-worker's recommendation after a horrible experience with now defunct groomer at Noah's Ark. The groomer shaved so close on muzzle he had razor burns! Hopefully Deb will have recommendation when she retires (which I hope is not in the near future)!!

If you go here just to "check it out" -- be warned. You will leave with some adorable creature that…read morewill become your new obsession. I went here three years ago and now I have two cats from DCHS and I spend all my money on spoiling them. We have our two sweet, angel fur babies AKA children from DCHS and now we are crazy cat people. The feline counselors and adoption volunteers we worked with on both adoption occasions were amazing. They did very thorough intakes of our lives and wants/needs and helped match us to our fuzzballs. On both occasions, the adoption counselors recommended a cat that wasn't originally on our list "to see" and both ended up going home with us and being our perfect matches. The shelter itself is clean, well-maintained and full of fabulous people who care about animals and their humans. They adopt out hundreds of animals each week and serve a bunch of remote locations too. They have birds, small critters and dogs and cats. They also have a super cool wildlife rescue program that works with bats, owls, turtles and all kinds of Wisconsin wild creatures. They do amazing work and they only humanely euthanize an animal if it will not survive otherwise. They don't put down animals if they have too many, in fact this is a shelter that sends caravans to rescue animals from other states and shelters that would kill them. They have great veterinary teams and health consultations for new adopters. It would be an understatement to say that DCHS has changed my life. Please see ample photos of my photogenic cats.

So..she wasn't the dog for me. However, the counselor really listened and was forthright with the…read morefeedback..very appreciative for the time and effort given. Thank you.

I guess I was expecting to see some cats since adoption is part of the description of the store. If…read moreyou have a cat or kitten, this store has everything you need!

Everything! The staff is fantastic, the supplies are great, and the atmosphere is great.read more

I don't own a pet, but I do feed the birds! I was tipped off to Mounds by a friend who says they…read morehave reasonable prices for bird seed. Great selection of seed and suet in a variety of blends and flavors, including the no mess bird seed that I prefer! I stopped in today and purchased two new birdfeeders along with a variety of seed. Employees are always friendly, although, I haven't ever needed assistance. It's a typical warehouse type pet food store. Nothing fancy, but everything you would need. You can bring your dog in... PLUS, a free mounds bar when you check out. Plenty of parking and close to my work--my go to for bird seed!

Horrible customer service, purchased a collar on clearance that was too small for my dog. Manager…read moresaid all sales final. The check out person stated i couldn't return it, i did want to return it but I just wanted to exchange it for a size larger and they would not do it. And you wonder why amazon is dominating...

We've been to this location a few times, but it's only if we are in the area. Sometimes the prices…read moreon cat food are good, but toys and cat trees are all overpriced. It really is like a warehouse and there's lots of dust and grit on the floor. I can't look into the "animals" section anymore -- it just seems like they are so unhappy and I want to rescue them all away from there. The rooms are windowless and the air is just trapped. When I visited during COVID-19, they didn't have animals, which I think is a good thing. When we last came in, our cashier struggled to give us correct change and I had to ask her for more money back because she had miscounted. Not a big deal, but just not great. I don't plan on coming back.

Worst customer service I've ever had. Employees avoid customers like the plague and 2 out of the 3…read moreitems I purchased were priced higher than advertised on the shelves. Will be sticking with Petsmart from now on

The staff was very rude and unhelpful. My cat was turned away for having a murmur. Even though when…read moreI booked the appointment they said that was not a problem. I made it to the groomer and they said nope can't do her nails. This was absolutely ridiculous. do not bring them your business.

last December I took my Goldendoodle for a trim and bath for Santa pictures. I showed pictures of…read morewhat I wanted and verbally told her. when I picked her up she was shaved and had 3 cuts they didn't tell me about. My dog hid for 3 days because of what they did. I will never shop there store again.I have to put one star , but they deserve zero.