Day 1 of them taking over management of this property, tacked on extra fee to pay from debit card…read more(illegal), cant reach them by phone, not happy at all

I would give 0 stars if I could. This property manager may seem legitimate but they are a complete…read morescam. I will be contacting the BBB in Virginia about this company. They are farming application fees. I applied for multiple units and was constantly given another reason as to why I have to submit another application and pay another fee. After passing all criteria for their screening process they demanded that I need someone who already lives in the state of Virginia to fill out ANOTHER application fee. DO NOT WASTE YOUR TIME OR MONEY ON ANY OF THEIR PROPERTIES.

Very rude and unprofessional business. Will not EVER. Do any type of business with them. For…read morecontext me and my boyfriend applied for one of their rentals and I was rejected due to a collection on my credit and my boyfriend was accepted. They informed my boyfriend he can still move in ALONE and initially I told him no but then I thought about it and told him he can go ahead and get the place for himself. I was in the process of looking for my own place alone. He told me he applied again and asked if I could check on his application because of his work schedule he cannot contact them. So I contacted them and was informed by customer service they would forward the questions and ask the office for an update. Today my boyfriend received a NASTY and unprofessional email. Stating for his co-applicant to stop contacting them about his application because I was rejected. In the message they made sure to make it clear that I cannot move in with him which I already knew. I will be contacting the better business bureau because this business needs to be reported for their unprofessional behavior. I work in corporate and know this is not how you handle matters in a professional way.

A friend of mine is renting from them. The grass hasn't been mowed in so long that is going to have…read moreto be weed eated and then mowed. There is poison Ivy and vines growing up the side and back of the house and around the upstairs back window. The vines are getting in the gutters which in the long run will cause the owner more money. This is unsafe and unsanitary. It causes mice, rats, snakes, raccoons, and there is a skunk hanging around in the back yard. Very unpresentable. There is a for rent sign in the front yard and it is very unprofessional to advertise this way. DO NOT RECOMMEND!

Out of all the realty companies that manage rentals,I have to say that MKB is the best.Ive dealt…read morewith a lot of these realtors over the years and MKB is by far the best. I have dealt with the Electric Rd. office and specifically with Andrea.Andrea is the nicest and most professional.She answers emails promptly and seems to stay on top of her job. She makes the rental process simple and easy and answers all questions with a thorough simple answer.Thank you Andrea for being such a warm hearted individual!!!

The first week October 2019 I found that my lease had been transferred to MKB when I placed a…read moremaintenance request. I didn't get my "welcome letter" or a response to my maintenance request from them until a couple weeks later. When I did get the request placed, I had to call them to find out that the key they had didn't work, and they asked me about getting a replacement. Thankfully I didn't have any more maintenance requests after that was finally taken care of. I gave my notice to vacate 3/1/20, and was told to notify Crystal if I would like to be present for the move-out inspection. I did so, and after two weeks of trying to contact her I got a response stating that due to COVID-19 I could not be present. (I could not find any rules regarding this; it would have been a meeting of two people and I had stated I would wear a mask.) Towards the end of the lease the property I was renting was put up for sale. MKB notified me whenever a realtor was scheduled to enter the unit. However, one afternoon at work I received a voicemail from Amanda accusing me of changing the locks because a realtor had trouble getting in. (screenshot of the voicemail transcription is attached) When I called back I got a non-apology of "sorry that offended you".  During quarantine I advised MKB that my at-risk fiance was working from home. Despite their closed office and their hesitance to give me a date for move-out inspection, they were fine sending realtors and prospective buyers to the occupied unit. Amanda generously told me I could open a window while other people were present. Two months after giving notice I received a date for the inspection. We were to meet at the property at 3:00, but Crystal didn't show up until 3:40. The return deposit check arrived within time frame, at least. My experience with MKB was a huge stress and their staff is highly unprofessional. Don't rent from them if you can help it.

If I could leave 0 stars I would. I've rented from Lawson since the covid shutdown. Things have…read morealways been kinda fine, but the past year it's gotten bad. They don't do anything when you ask them to please remind the other tenants in the house to take down the trash, or pick up their dogs poop in our shared yard, it's mildly infuriating, but that's not the reason I'm writing this review. Last winter there was a mice issue, a man from LRG and the exterminator came out and set poison out. LRG said they would coordinate with the exterminator to come back to collect the poison, I never heard anything back. This kinda annoyed me, but I was like whatever I can get rid of this poison food crap myself. Fast forward to now, I stepped into a piece of rotted wood by the wall in our bedroom. This was the same time we found black mold in our A/C unit in our bedroom so I had them come out for both at the same time. They cleaned our A/C unit and cut out the wall(wall was rotting too), sprayed it with bleach and covered it with painters plastic, and that was it(April 10). Austin Jones contacted me (April 11) and said that he would keep us in the loop with everything going on, and ONCE AGAIN, I never heard anything. I sent a message(May 22) quite frustrated, because there is a hole in my wall and rotting floor in the room where my infant sleeps, so this is a big issue to me. Never got a response and I'm posting this review today (May 30).

Rob Lawson has been managing my triplex for over 10 years. I went through three previous…read moremanagement companies before I was fortunate enough to get the Lawson Realty Group to manage my property. Everything is taken care of. They are professional, thorough and will go the extra mile to take care of your investment. Highly recommend.

managagment is shit, unresponsive most times and they often lose tentants rent checks/ money orders…read moreand then claim rent is unpaid. they leave Maintenence jobs unattended to for months and give no solution to the problem as well as allowing verbal harassment from other tenants. would never reside here again

I had a very positive experience with this property management team. They were responsive,…read moreprofessional, and easy to work with throughout the entire process. Doug and Gabe were especially warm, friendly, and approachable, making every interaction pleasant and stress-free. They were always willing to answer questions and provide assistance when needed. I highly recommend them to anyone looking for a reliable and customer-focused property management company.

From the owner: Contact us todayread more

James River built a 16 foot by 4 foot high retaining wall to hold a steep bank behind my garden…read moreshed. They had to cut down two large trees, excavate the roots of one, and shovel yards of yellow clay up out of the way to do it. It was a hard job but they did it quickly, cheerfully, and beautifully.

From the owner: Are you looking for efficient and quality property management in Troutville, VA? Look no further…read morethan James River Professional Hardscaping and Property Management. Our services encompass all property management and hardscaping services, just let us know what you need, and we'll handle it for you with our experience. We ensure our customer's satisfaction. Our friendly staff is knowledgeable, and we can assist you with any questions.

Please, ignore the other nasty review on here. David is a fantastic guy, who is generous and…read morelikable. He is an all around great landlord, 10/10 recommend, if they have a property available you should give them a call!

Talks down to you, I tell you now I put my pants on the same way you do one leg at a time, would…read morenot recommend renting from here, Most places ask for 3 times gross income as a rule of thumb in renting, This landlord wants you to have 3 times the income in net after taxes plus 3 times utilities, I very much agree after talking with some prior tenants and word of mouth, this is not one to rent from. Very judgmental with people! He judges before even listening to you , will not let you get a word in, Will not listen to your Questions, it doesn't matter your opinion or give you a chance to discuss your situation. My wife was out of work due to a surgery and was planning on getting back to work, This landlord wouldn't even give me the chance to look at a property he had and even discuss things I would have paid you a whole year in advance, but no you don't take time to listen to people and over talk with the I know it all attitude. so you know what you can do with your properties. my opinion people looking to rent, don't waste your time here.

This place is heaven for renters in the Roanoke area. The apartments are newly renovated, spacious,…read moreand are appropriately set up. Seeing other people's comments about the noise level and the steps throughout the night, why live in an apartment complex if you are worried about your neighbors. Shouldn't choose a basement apartment then! The location is fantastic the residents that live here are amazing. It is in a great location in Roanoke, minutes from downtown in a really safe neighborhood. Property management does absolutely everything they can to make your stay the most comfortable stay possible and will go over and beyond the Call of Duty in order to make you feel at home. Listening to rejects post negatively about the complex should make anyone more proud to live here! Love the Cotton Mill!

From the owner: Each designer residence features exquisite combinations of granite, antique maple floors, heavy…read moretimber beams, gorgeous energy efficient windows, custom cabinets and stainless steel appliances.