Day 1 of them taking over management of this property, tacked on extra fee to pay from debit card…read more(illegal), cant reach them by phone, not happy at all

I would give 0 stars if I could. This property manager may seem legitimate but they are a complete…read morescam. I will be contacting the BBB in Virginia about this company. They are farming application fees. I applied for multiple units and was constantly given another reason as to why I have to submit another application and pay another fee. After passing all criteria for their screening process they demanded that I need someone who already lives in the state of Virginia to fill out ANOTHER application fee. DO NOT WASTE YOUR TIME OR MONEY ON ANY OF THEIR PROPERTIES.

Out of all the realty companies that manage rentals,I have to say that MKB is the best.Ive dealt…read morewith a lot of these realtors over the years and MKB is by far the best. I have dealt with the Electric Rd. office and specifically with Andrea.Andrea is the nicest and most professional.She answers emails promptly and seems to stay on top of her job. She makes the rental process simple and easy and answers all questions with a thorough simple answer.Thank you Andrea for being such a warm hearted individual!!!

The first week October 2019 I found that my lease had been transferred to MKB when I placed a…read moremaintenance request. I didn't get my "welcome letter" or a response to my maintenance request from them until a couple weeks later. When I did get the request placed, I had to call them to find out that the key they had didn't work, and they asked me about getting a replacement. Thankfully I didn't have any more maintenance requests after that was finally taken care of. I gave my notice to vacate 3/1/20, and was told to notify Crystal if I would like to be present for the move-out inspection. I did so, and after two weeks of trying to contact her I got a response stating that due to COVID-19 I could not be present. (I could not find any rules regarding this; it would have been a meeting of two people and I had stated I would wear a mask.) Towards the end of the lease the property I was renting was put up for sale. MKB notified me whenever a realtor was scheduled to enter the unit. However, one afternoon at work I received a voicemail from Amanda accusing me of changing the locks because a realtor had trouble getting in. (screenshot of the voicemail transcription is attached) When I called back I got a non-apology of "sorry that offended you".  During quarantine I advised MKB that my at-risk fiance was working from home. Despite their closed office and their hesitance to give me a date for move-out inspection, they were fine sending realtors and prospective buyers to the occupied unit. Amanda generously told me I could open a window while other people were present. Two months after giving notice I received a date for the inspection. We were to meet at the property at 3:00, but Crystal didn't show up until 3:40. The return deposit check arrived within time frame, at least. My experience with MKB was a huge stress and their staff is highly unprofessional. Don't rent from them if you can help it.

This place is heaven for renters in the Roanoke area. The apartments are newly renovated, spacious,…read moreand are appropriately set up. Seeing other people's comments about the noise level and the steps throughout the night, why live in an apartment complex if you are worried about your neighbors. Shouldn't choose a basement apartment then! The location is fantastic the residents that live here are amazing. It is in a great location in Roanoke, minutes from downtown in a really safe neighborhood. Property management does absolutely everything they can to make your stay the most comfortable stay possible and will go over and beyond the Call of Duty in order to make you feel at home. Listening to rejects post negatively about the complex should make anyone more proud to live here! Love the Cotton Mill!

From the owner: Each designer residence features exquisite combinations of granite, antique maple floors, heavy…read moretimber beams, gorgeous energy efficient windows, custom cabinets and stainless steel appliances.

Property managers are the best in Roanoke, they keep everything in top shape. If you need anything…read morethey take care of it quickly & professionally.

Very rude and unprofessional business. Will not EVER. Do any type of business with them. For…read morecontext me and my boyfriend applied for one of their rentals and I was rejected due to a collection on my credit and my boyfriend was accepted. They informed my boyfriend he can still move in ALONE and initially I told him no but then I thought about it and told him he can go ahead and get the place for himself. I was in the process of looking for my own place alone. He told me he applied again and asked if I could check on his application because of his work schedule he cannot contact them. So I contacted them and was informed by customer service they would forward the questions and ask the office for an update. Today my boyfriend received a NASTY and unprofessional email. Stating for his co-applicant to stop contacting them about his application because I was rejected. In the message they made sure to make it clear that I cannot move in with him which I already knew. I will be contacting the better business bureau because this business needs to be reported for their unprofessional behavior. I work in corporate and know this is not how you handle matters in a professional way.

A friend of mine is renting from them. The grass hasn't been mowed in so long that is going to have…read moreto be weed eated and then mowed. There is poison Ivy and vines growing up the side and back of the house and around the upstairs back window. The vines are getting in the gutters which in the long run will cause the owner more money. This is unsafe and unsanitary. It causes mice, rats, snakes, raccoons, and there is a skunk hanging around in the back yard. Very unpresentable. There is a for rent sign in the front yard and it is very unprofessional to advertise this way. DO NOT RECOMMEND!

Just a great time at the Glow party the management and staff put on for all the Residents .read more

we love living here!!! everyone is amazing and so kind, nobody bothers anyone , it's safe and…read morequiet, and Gwen is the absolute best ever!!!! and we always have the best times in the clubhouse doing activities Joey P

Oh where to begin? We were using this company to manager a rental and things seemed to go ok until…read moreit no longer did (from not receiving payments to receiving incorrect payments). And dont get us started on the fact that they have multiple (defunct) addresses and phone numbers making it very hard to actually get a hold of anyone to discuss any issues. We honestly hate leaving unfavorable reviews but we cant recommend this company for property management.

Leroy Worley is a liar and a slumlord! I have the proof! These are just 2 of the things…read moreWRONG....Air filter is at least 2 yrs old...hand rail is ready to fall off at next touch......but there are a heck of a lot more and I have sent them to my lawyer here in Roanoke and to HUD-VASH in DC...you and Janice played your game...