The first week October 2019 I found that my lease had been transferred to MKB when I placed a maintenance request. I didn't get my "welcome letter" or a response to my maintenance request from them until a couple weeks later. When I did get the request placed, I had to call them to find out that the key they had didn't work, and they asked me about getting a replacement. Thankfully I didn't have any more maintenance requests after that was finally taken care of.
I gave my notice to vacate 3/1/20, and was told to notify Crystal if I would like to be present for the move-out inspection. I did so, and after two weeks of trying to contact her I got a response stating that due to COVID-19 I could not be present. (I could not find any rules regarding this; it would have been a meeting of two people and I had stated I would wear a mask.)
Towards the end of the lease the property I was renting was put up for sale. MKB notified me whenever a realtor was scheduled to enter the unit. However, one afternoon at work I received a voicemail from Amanda accusing me of changing the locks because a realtor had trouble getting in. (screenshot of the voicemail transcription is attached) When I called back I got a non-apology of "sorry that offended you".
During quarantine I advised MKB that my at-risk fiance was working from home. Despite their closed office and their hesitance to give me a date for move-out inspection, they were fine sending realtors and prospective buyers to the occupied unit. Amanda generously told me I could open a window while other people were present.
Two months after giving notice I received a date for the inspection. We were to meet at the property at 3:00, but Crystal didn't show up until 3:40. The return deposit check arrived within time frame, at least. My experience with MKB was a huge stress and their staff is highly unprofessional. Don't rent from them if you can help it. read more