The St Francis facility and staff are amazing. My dad had two stints here due to health…read morecircumstances, but fortunately the team here made it as easy as possible. The facility itself is nestled in the general neighborhood. Parking is simple as they have a large lot in the back. Upon entry, the area it bright and clean. Each room is alway clean and the building is properly staffed. In fact the staffing to resident ratio seem great. There is always someone to ask for help when necessary. Meals are complete and has a good variety. Caretaking of the patients is on schedule and the staff are friendly. The level of engagement with the patient is also great. My dad's mental state is diminished, but the stuff still finds ways to interact with him. I often visit my dad and find that he is in a group activity that ranges from bingo, karaoke, and watching movies to name a few. I want to give a shout out to our case manager, Cynthia, who is always supportive and respond quickly to questions that we may have. Also to my dads physical therapist, Dominic, who always have a friendly demeanor, understanding tone, supportive nature, and most importantly patience to try and get my dad back to baseline. We also sincerely appreciate all the care and attentiveness to all the nurses that provides care to my dad around-the-clock. I know the staff is always watching because I get a phone call every my dad falls. I highly recommend St. Francis to anyone who needs to seek out a care facility.

My dad has been receiving excellent care at St. Francis Healthcare Center. He was admitted after a…read moremajor surgery with a feeding tube. Every staff member-- the doctor, nurses, CNAs, physical therapists and office staffs, has shown genuine care and professionalism. The doctor checks on him several times a week. The nurses and CNAs are attentive and gentle. They always treat him with kindness and respect. The dietitian and kitchen staff work tother to thoughtfully adjust the meal plan to meet my dad's special needs. Physical therapists are excellent. They approach each session with patience, encouragement, and deep expertise, helping my father regain strength step by step. Most importantly, the entire staff -- from management to clinical teams -- is caring and easy to communicate with. We are truly grateful for the compassion and teamwork here. As Thanksgiving approaches, I want to thank the St. Francis team and wish you all a joyful and restful holiday!

My uncle recently came here for rehab and we had a really good experience. I really appreciated…read moreLowella going to see him at the hospital before he came over. It made him feel a lot more comfortable about the transition and meant a lot to our family. Abbie, one of the nurse managers, was also amazing and always helpful when we had questions. Everyone was welcoming and took great care of my uncle. We're really thankful for the whole team!

My mother, 72,was transferred here for rehab after a routine surgery. I never received a call when…read moreshe was taken in. When I finally reached her case worker I was told to call her social security worker, Carol. Carol told me to meet with her physical therapy team and nurses to understand her care and discharge plan. After the PT team did not show for the appointment, I rescheduled. They met and said that Carol was managing the discharge plan. The. I was told to speak with a nurse. I was constantly sent from one person to another. They seemed very disorganized and I couldn't accomplish anything over the phone and when I was onsite, it still took forever to find someone that knew what was going on. As for care, she contracted pneumonia while there. They tried to discharge her with it, which her insurance objected to. They told me that she would be going home in 48hrs. Then she died. While the EMT's were trying to revive my mother, a nurse from the facility called and asked me what I wanted to do with her body. They didn't bother getting this info upfront and I was forced to send her to their default mortuary. When I called to ask to collect her belongings they told me they had to find them. They may have been thrown out. She was 72. Walked 8 miles every day. This is not a place to send loved ones.

My mother just got done staying here for two weeks after a knee infection in a old knee replacement…read moreshe is 79 years old was at Kaiser for a week prior with serious issues from the infection and medication affecting her mental state . Most of the staff was excellent and overall I was happy with her care . The food however could be better for the most part I had to bring her food everyday she wasn't eating much . I think it's one of the best of these facilities in the area .

The place is great. Loved it here the best spot in Hayward. Their care is wonderful. They take care…read moreof people with different ages. Office experience is wonderful.

My Mom was there briefly to receive some physical therapy after a fall. Unfortunately it was…read morealmost a week before she received any PT. She was in there for 5 days before getting a shower. I just felt they did not have enough staff or trained staff to provide the care each resident needed. We were told over and over "they would be right back" after pushing the call button. The only time her clothing was changed was when family members dressed her. Overall a very negative experience.

Someone is listening and sprucing This place up. Finally!…read more Staff have been kind. the rehab team are all amazing I haven't met one bad rehab employee. The food is meh. To my Fremont Parkmont neighbors who have been around I'd recommend this place to come get physical rehab to recover

My dad stayed at Niles Canyon Post Acute Rehab for seven months, and the care he received was truly…read moreexceptional. From the very beginning, Anita at the front desk set the tone -- always kind, helpful, and welcoming. Her warmth made every visit easier for our family. The nursing team -- Sonia, Navraj, and Kim -- were outstanding. They were knowledgeable, attentive, and genuinely compassionate. They consistently went above and beyond to ensure my dad's comfort and to keep us informed, which gave our family tremendous peace of mind. The CNAs -- Rohit, Manpreet, Uma, Gerliza, and Kamalpreet -- cared for my dad as if he were their own family. They handled everything from feeding, bathing, massage, and cleaning with patience and respect. They also made my mom feel incredibly welcome and supported. When it was time for us to bring my dad home, they took the time to teach my mom how to care for him confidently and safely. Their kindness made a difficult transition so much easier. One of the chefs in the kitchen also went above and beyond by teaching my mom how to prepare puréed food for my dad when he could no longer eat solid meals. That level of thoughtfulness meant so much to us. The case managers were organized, responsive, and always willing to help us navigate the many details involved in my dad's care. And I want to give special recognition to Eric, the Manager at Niles Canyon Post Acute Rehab. Eric was consistently supportive, approachable, and deeply committed to ensuring my dad received the best care possible. He listened, followed through, and made sure our concerns were addressed promptly. His leadership created an environment where staff felt empowered to provide exceptional care, and families felt heard and supported. Overall, this rehab facility provided not just medical care, but genuine human kindness. Our family is deeply grateful for everything they did for my dad and for the support they offered my mom throughout his stay.

All the staff were super nice and helpful. From Anita the receptionist to the nurses, cna, and…read moretherapists. I really enjoyed my stay and with the right team it made my stay ten times better. And even after my stay management helped me settle with extended care. Thank you Nile's canyon post acute!

My dad was admitted to Valley Pointe nursing couple of weeks ago and stayed for a week while he…read moreregained his strength to walk again. The best part of this facility is the people working here! Everyone is truly caring from nurses, social workers, pharmacists, admission, doctors and more. This was my first experience with a skilled nursing facility, I was impressed with how much they do for the patients to keep them taken care of, fed well, entertained and on the way to fast recovery. My dad himself has expressed his gratitude multiple times towards all the care takers that assisted him, he felt especially at home when some of the nurses spoke to him in his native tongue. He recovered in just a week. Admission was fast and accomadating. They took care of connecting with Insurance company and helped my dad to move in first before I had a chance to go the next day to fill in paper works. I met the entire care team and was really impressed with their patience and attention to detail. I had left a note for them on a few things about my dad's condition and they promptly scheduled a meeting with me to go over them line by line. If anything, my whole family felt heard and taken care of. Definitely recommend the place!

My mom was admitted for skilled nursing care at this facility on June 30, 2025. At the age of 100,…read moreshe was treated with excellent care! She had physical therapy, played bingo 3 times a week and worked at least 2 crossword puzzles each day. While everyone was caring, a special shoutout goes to JoAnn and Evar! The director of activities was especially nice as well. While no one wants to see their loved one go into a facility, sometimes there is no other alternative. If the need arises, I highly recommend Valley Pointe SNF. My mom, Ms Bennie, transitioned at Eden Hospital, on October 15, 2025. Thanks to all the staff who made a difference the last 3 1/2 months of her life. Barbara Cogar Daughter

3/5 Stars (Could Have Been Higher)…read more I was 40 years old when I stayed here, and by far the youngest resident. My roommate was close to 80 years old, which made for an interesting experience. Despite our age difference, I came to respect and admire him. What kept this from being a 5-star review was the food, the uncomfortable bed, the very small shared rooms, my television being much smaller and positioned much closer to the bed than my roommate's, and the nighttime noise. Some residents struggled with mental health or other conditions, and there were nights when patients would yell, making it difficult to sleep. I ended up staying for eight nights and nine days. Looking back, I believe another two or three days would have benefited my recovery, as I was still struggling with significant pain and difficulty walking when I was discharged. Although my insurance covered my stay, I felt that my Kaiser representative was too eager to move me out and didn't fully appreciate the severity of my condition. Unfortunately, that reminded me of my initial visit just days before I ended up in the emergency room, when I was only prescribed ibuprofen despite the pain I was experiencing. Some fellow patients encouraged me to appeal the discharge decision and fight to stay longer. However, I was physically exhausted, emotionally vulnerable, and simply didn't have the strength to advocate for myself at that point. In hindsight, I think a more formal discharge meeting that included me in the decision-making process would have been the better approach. Even if the outcome had been the same, I would have felt that my concerns and readiness to leave had been fully considered. That said, there were many positives. The staff, for the most part, were attentive, compassionate, and genuinely cared about the patients. I did have one negative experience with a staff member who fit every stereotype of someone who shouldn't be working in healthcare. I emailed the administrator about my concerns, and to his credit, he came to my bedside almost immediately, shook my hand, listened to me respectfully, and removed that employee from my wing. I appreciated how seriously he took my concerns. The physical therapy team was outstanding. They welcomed me from day one, even though I was hesitant to socialize because I was overwhelmed, heavily medicated, and had just been discharged from the emergency room. Their encouragement and professionalism played a huge role in my recovery. I was admitted after my back suddenly gave out to the point where I couldn't walk. At my lowest moment, I truly feared I might never walk again. Being surrounded by others who were also fighting their own battles gave me perspective and gratitude. I realized how fortunate I was to have the insurance and benefits that allowed me to recover in a facility like this. The location was also convenient, making it easy for family, friends, and coworkers to visit me during a difficult time. While there are definitely areas that need improvement, especially the food, sleeping accommodations, and room setup, the caring staff, excellent therapy team, and responsive administration made a difficult chapter in my life much more manageable.

Cna Josephine…read more Fredrick- awesome Cna Josephine Selina Melissa Regat - Superstar day Jesse I spent 2 weeks at Canyon Creek and the above CNA's. Took great care of me Natalie the Treatment Nurse was also very Thorough on treating my wounds . Mahida and Daphne were very helpful as they were the Kaiser Hospital liaisons with the Kaiser Doctors!! The Kitchen Manager was nice and Creative with the Menu and the Food !!! The kitchen staff was inconsistent on portion size! The Physical and Occupational Therapy staff was Excellent and a Wealth of Information!!! There's even Entertainment and Bingo There !!! They have an Activity Director there that was really nice!!! This Skilled Nursing Facility is a. Baller On A Budget Approved!!!

The reviews on here are a joke! If this is your last resort to have your family member come to this…read moreplace, please make sure that you check on them daily! There are only a couple of great CNA's and Nurses that actually do their jobs!

Working alongside the team at Hayward Healthcare and Wellness has been a pleasure. From the case…read moremanagement team to the dietary supervisor to the administrator, every individual is passionate about their job, is hard working, and has a positive attitude. Great things from great teams, good job guys! Patients deserve the best care from their community and this facility ensures they receive just that.