Purchased a system from Angel Jr. at the San Antonio Home Show in Fall 2023 and had it installed in December 2023. Thereafter, Angel and his father failed to provide us with a copy of any of the warranties or contracts, despite numerous requests and their promises to provide. At the one-year point, they came and changed out the filters, which they had promised would be free, but Angel Sr. said the cost was $300. Unfortunately, as we never received any paperwork on the warranty or contract, we had no idea what we should do.
Now (July 2025), and we're having issues with the system, and they are not responding to our texts or phone calls. Thankfully, Penguin Water in Indiana has been great. Their technical support is walking me through my own repairs. Interestingly, they have no information that I, or my phone number or my address, ever purchased a Penguin System from Angel. read more