Once again, we have used Avenir Mortgage Planners for our mortgage needs. They have been able to…read morehelp us out every time. They continue to make the process easy and smooth and in a timely manner. They are friendly and courteous at all times. We highly recommend them.

My husband and I have worked with Greg three times now for our refinances, and we wouldn't go…read moreanywhere else. Greg is a top-tier professional whose communication is always sharp and timely. Even when challenges arise that might stop other lenders, Greg consistently gets the job done. We trust him implicitly and will only refer our friends and family to him. If you want a seamless experience, Greg is your guy

Quoc at Golden 1 Credit Union was really amazing to work with. He was very informative about our…read moreoptions, the end-to-end process, and what benefits were available. He was right there with us every step of the way. He was always available to answer questions and proactive in keeping us informed. He made buying our new home quick and painless. Definitely one of the best mortgage experiences I've ever had!

Highly responsive. Informed. Helpful. Quoc was recommended…read moreto me by a coworker, and I'm glad I got a chance to work with him. He was so responsive at all times of the day and really helped me understand the process of buying a home. On top of the great rates, I felt confident with the advice and guidance he gave. The processing was slower than I hoped for, but he was able to talk me through it all. I definitely recommend giving him a call if you're looking for a home loan.

Best mortgage person in the Bay…read more Jay was incredible to work with, helped us close lightning fast, answered all my questions as a first-time home buyer, and helped me get rates and terms that surprised my realtor and impressed my knowledgeable friends. Buying a house is a major thing, with lots of stress. Working with Jay was like having a lighthouse in a storm, he was incredible. 28 out of 5 stars, can't recommend highly enough. This is your guy.

My experience has been mediocre with this loan agent and US Bank. I have done at least a dozen of…read morereal estate refinancings with different loan agents over the years, so I am familiar with the process. 1. The refinancing process was a little chaotic, and some departments in the bank were slow to move files despite borrower's multiple warnings of deadlines to the loan agent, so the loan did not close on time, which caused significant complications and expenses due to borrower's upcoming overseas traveling. 2. The loan agent promised a processing fee refund after loan closing, but he refused to honor it later. The borrower had to escalate the issue with his supervisor to get the fee refund. 3. Several months after loan closing, the title company told me they are still missing various signatures and notary acknowledgment pages for loan closing and they had to make an appointment with me to redo these pages. There seem to be many gaps in their refiancing operations.

As someone who was very nervous going into the home buying process, I discovered Jason through his…read morehelpful videos on YouTube, and decided to reach out. His knowledge of the process was very reassuring and he has been fantastic to work with! Started working with Jason and immediately felt like we were in good hands. Jason has helped us purchase our first home within the space of a month, and provided great guidance and communication on all the steps that were going to occur. He has been very diligent in terms of following up with the seller and keeping us in the loop. He has also been great about finding us a good rate on our mortgage, helping us find insurance and even financial planning services if we needed them. Overall a great experience, and I would recommend anyone work with Jason to take the stress and confusion out of the home buying process!

Our real estate selling experience with Jason Wheeler was extremely amazing!…read more My husband and I are so pleased with the type of service received from him. He went above and beyond to helping us find the right buyer given the time constraints during the Christmas holidays, not to mention, our leaving for a long vacation. His commitment to helping his customers is second to none. Cal State Realty is fortunate to have him in their team! Being a trustworthy, reliable, supportive, professional to work with, just to name a few are attributes a real estate agent must possess which definitely what Jason had exhibited to helping us achieve our goal!

As first-time homebuyers using a VA loan in one of the most competitive markets around, we needed…read moremore than just a lender -- we needed a true partner. Mike Trejo and his team at Bridge Point Funding were exactly that, every step of the way. Mike's knowledge is genuinely comprehensive: financing, inspections, offer strategy -- you name it, he knows it. He has assembled an A+ team, and that made all the difference when it came to submitting competitive bids with quick closes and every detail handled flawlessly. During the toughest stretches, when we were outbid in some of the most heated markets, Mike was always there -- helping us strategize, process the disappointment, and come back stronger with clear lessons learned. Because of Mike and his team, we got our dream home. They have our strongest possible recommendation, and we would not consider going through this process again without them.

Bridgepoint Funding was phenomenal from start to finish. As first time homebuyers, buying our dream…read morehome felt like a huge milestone, and their team went above and beyond to make it happen. They were responsive, relentless, and truly had our back every step of the way. We couldn't have asked for a better team. Highly recommend!

"Moose" was a godsend. I had a Trust property that had a lot of issues…read more We had problems with a real Estate agent who wanted me to do everything and wouldn't talk to me. I was referred to Moose and he was able to get everything taken care of and kept us informed and moving along even though things kept popping up. If you want someone who cares and will look out for you.,,,,,,,,,,,,,,,,,,,,. Go with Moose

My wife & I recently purchased a house in Martinez with help from Mustafa, nicknamed Moose. I am…read morenot so easy to impress, but this fellow is exceptional. He is very well informed, explained each step in the process we needed to go through, and anticipated our needs in a very proactive way. He was diligent about reviewing and explaining inspections and has a network of friends in the business world that will gladly lend expertise based on their relationship with him. I highly recommend Moose. He is professional and was a real advocate for our interests.

Amazing customer service.. very patient. Saul Can .. NEED A…read moreRAISE!!! lol!! He did above his job helping us with our account.. Thanks again...

My wife went in yesterday, and received great customer service. The manager came out to help…read moreresolve an issue quickly, and she was greeted cheerfully at the exit.

The staff is amazing and so friendly , I have a great experience whenever I don't get helped by…read moreEmmy. This review is for the lady named Emmy . Every time I goto the bank she is rude and unfriendly. I try to avoid being helped by her at all costs because I always have problems with her. I ask her for change for $100 bill and she tells me she doesn't have change for me ... okay well you work at a bank ..... The last straw for me was when I walked up to her very friendly despite my other interactions with her and I said "Hi!" She looks at me and says "Yes?" With a blank stare ... I said to her again "Hi!" And she said "Yes?" Again and didn't even smile . She has no people skills and doesn't even know how to respond to someone saying "Hi" without being rude!

Richard Zamudio and Jerwin Bautista are AWESOME! This branch is my one stop shop for Banking,…read moreNotary services,and expert financial advice. Of all of my errands and tasks, banking is actually pleasant because of the welcoming environment and excellent customer service. Bravo guys! And thank you sincerely.

I came here last week for the first time ever to have a document notarized. This service is free…read morefor members with certain accounts. I have no complaints, and it was a pleasure coming here. I had to come here because the other Pacific Service Credit Union I normally use, in Pleasant Hill, had their notary in training, so a nice teller there directed me to this location, which was only a few miles away. He said that all the managers here were notaries, so there should not be a problem at this location. This first thing to note is it is in a corporate center off of Diamond Boulevard on Willow Way, which is a convenient location (near retail and the freeway). The grounds are well manicured, and it was like walking through a beautifully forested garden to get to the front door. There were things like bridges that crossed creek beds, tables with umbrellas, stone pillars, wood railings, and an assortment of plants! I loved smelling the freshly cut grass. There was also plenty of parking. Inside, the location is different than most banks or credit unions. There are no barricaded windows. Everything is open, and the space is more quaint, smaller than what banks used to be. The teller quickly saw me, and directed to wait for the manager, who was with another customer. I sat in a plush waiting area with four seats. I forget to check if they have wifi, but I'm pretty sure they do. I noticed a free coin counter (think Coinstar) on the wall, as well as free shredding (limit one box). I used it in the past when it was a Coinstar at the old Pleasant Hill location. After waiting a while for the manager, she came and greeted me and apologized for taking so long. She verified my ID, added a California notary form to my provided New York State one since she had to do that to meet her legal requirements, and took my thumb print at the end. It was a quick and painless process. I was very happy how everything went, despite the wait. The only thing I would recommend is a little bigger signage directing customers to the branch location. It is confusing, because they also have the Pacific Service Credit Union corporate headquarters here, but in another part of the building. But at the same time, larger signage would make the grounds look gaudier, and there was probably a lot of user error on my part, lol. The branch is located in the rear. I parked in the front, but it was actually fun walking through the beautiful landscaping to get to the entrance. The nearby retail locations on Diamond Boulevard have become known for crime (think The Veranda), but this location felt very safe, as it was a corporate area. I want to come to this location again, as I loved it here!

Even one star is giving them more recognition than they deserve…read more Warning: Do not bank with this business unless you are clueless and don't care about customer service. I'm helping a friend who is no longer able to properly help himself properly. For years Pacific Service Credit Union gladly took his money and now that he is retired. he is no longer an asset to them and are making it difficult for him to access his own money. We have made 4 attempts with guidance from an online employee and and the information given is garbage and does not work as directed...I am now waiting for a response and not holding my breath. At this point I'm not sure if anyone there knows what they are doing.