Always got things out quickly . Never an issue. When I needed an item packaged it was done with…read morecare! Sadly they are closing, leaving a big hole ! They will be missed

Went there today to ship some packages, and the sign in the window said they had closed the…read morebusiness.

Terrible service. Always get wrong mail to my address. The drivers choose whether they want to…read moredeliver packages or not. 1000% dont recommend. Unless you want your stuff lost. The person had "no access to delivery" but they delivered the mail that day. Makes no sense. Poor leadership allowing this to take place

Mail is missing ! While addressing this concern was informed it happens often not much they can do.read more

Absolutely the worst delivery service of all time. Completely inept. Totally useless.read more

We have used this facility on numerous times. On 12/29/22 we once again put our package in their…read morehands and they put a UPS label on it but according to UPS they never received the package. So the package that the postal center received never left with UPS and is still lost. They have done absolutely nothing to try and locate our package. They ignore our requests for help even though they were the only ones to touch our valuable package of gifts. I suggest you do not use their services If you value your package or letter .No support what so ever.

The old hag behind the desk tried telling me that I printed my labels too small and because of…read morewhich she has to enter the tracking by hand (which she made seem like a giant inconvenience) but I knew she was wrong. Told her I didn't feel comfortable dropping my packages off there and kept is pushing across the street to Shaws. Unsurprisingly Shaws scanned the labels in just fine with no issue, the lady clearly has no idea what she's talking about or maybe needs a new scanner that isn't broken. Additionally I couldn't help but notice peoples packages/drop offs filling the entire main lobby unsecured where people enter. Anyone could just walk in grab one and walk right out. If you need UPS or Fedex drop off just go across the street.

I was charged TRIPLE for sending the same package!!! It is a reusable box for shipping paintings…read more I shipped the same exact box to Manhattan in July through them and the cost was $91. I went in yesterday morning to ship it to a closer destination-Portsmouth NH, and the cost was over $300!! After I questioned it, the guy said it was based on the size of the box. I said it was the EXACT same box...it didn't grow!! I asked him to look up my account to see the last shipment and he said he couldn't! Yet, he had asked for my phone number to find my info at the beginning of this fiasco! He finally said he could do it for $95! What a rip off! I went to The Postal Center 10 minutes away in Stoughton and it was $85!!! SO SKETCHY

They are a nightmare! I sent a package that was supposed to be at the location in Pennsylvania on…read more7 July. I was told by UPS to go in and see him and he would take care of it. So, he has not taken care of it plus he didn't really care. He took other customers while I was waiting easily 45 minutes. Today is the 11th and they still do not know where the package is and they're supposed to call me or email me which they have not done. Needless to say, I will never ever walk into the store again plus, I'm going to request my money back.

Polite, friendly staff. Continently located near the town hall and good parking…read more Selection of boxes and packing materials is on the small side.

Awful customer service, and a rude owner! Short of free amazon return don't waste your time.read more

Worst customer service ever!! Always a very long line out the door and there is every only one…read moreperson working. Some people have very long transactions and take up all the time of that one person. I do NOT recommend this UPS store

I had the same experience as Alice B. I ordered a sign that arrived in Norwood on March 2. The…read morestatus said "delayed due to weather", which was fine, but by March 23, there was still no delivery. The snow had completely melted. I called UPS, and after a lot of teeth-pulling, they said that they had no estimated delivery. I offered to come in myself to pick up the package, but they said that they had lost track of it and that I should ask for refund. Something seems very wrong.

What is going on with UPS in Massachusetts?? I have 6 packages from 5 vendors, sitting in the…read moreNorwood facility, some since over a week ago, and they haven't been delivered. Many were from before the weekend snow. I keep getting delayed messages. This is crazy. I've reached out to all 5 vendors to let them know of this horrific service.

Very bad experience. One of the staff members, an Asian short man, was extremely rude and…read moreunprofessional. He couldn't speak proper English and used offensive slang. He was rude to customers, acted aggressively toward the chef, and created a very uncomfortable environment. What's worse, he kept asking me for tips several times, which felt inappropriate and pushy. I also noticed signs that they may be selling illegal items, which is a serious concern. This place needs to be reported and investigated. I will never come back, and I don't recommend anyone to go there.

ABYSMAL !! Store . I would rate this place a 0 or -5 if that was an option…read more The staff was very rude and disrespectful. I went to cancel a western Union transaction . The guy was rude and told me that it would take 3 days to get my money back because they did not have money in the store . He lied to me!! I called western union customer service they told me once you do cancelations the money would be available immediately. I talked to the store manager and he was even worse than the man at the counter. I don't recommend anybody to do any business in this store at all.

Super service there. The Manager " Keshav" is always smiling, helpful, and knowledgeable about all…read moreshipping products. He definitely deserves a raise. He is an asset to The UPS Store Brand. I would travel any distance to have him help me. Billy C.

Tricked me into paying 20 dollars for shipping a card. Dishonest service. Avoid at all cost!read more