Terrible service. Always get wrong mail to my address. The drivers choose whether they want to…read moredeliver packages or not. 1000% dont recommend. Unless you want your stuff lost. The person had "no access to delivery" but they delivered the mail that day. Makes no sense. Poor leadership allowing this to take place

Mail is missing ! While addressing this concern was informed it happens often not much they can do.read more

Absolutely the worst delivery service of all time. Completely inept. Totally useless.read more

We have used this facility on numerous times. On 12/29/22 we once again put our package in their…read morehands and they put a UPS label on it but according to UPS they never received the package. So the package that the postal center received never left with UPS and is still lost. They have done absolutely nothing to try and locate our package. They ignore our requests for help even though they were the only ones to touch our valuable package of gifts. I suggest you do not use their services If you value your package or letter .No support what so ever.

The old hag behind the desk tried telling me that I printed my labels too small and because of…read morewhich she has to enter the tracking by hand (which she made seem like a giant inconvenience) but I knew she was wrong. Told her I didn't feel comfortable dropping my packages off there and kept is pushing across the street to Shaws. Unsurprisingly Shaws scanned the labels in just fine with no issue, the lady clearly has no idea what she's talking about or maybe needs a new scanner that isn't broken. Additionally I couldn't help but notice peoples packages/drop offs filling the entire main lobby unsecured where people enter. Anyone could just walk in grab one and walk right out. If you need UPS or Fedex drop off just go across the street.

Well so much for posted hours here, Saturday it's open till 5pm according to hours on the sign…read moreposted in the window and it is the same as online. I arrived at 430pm and no door is locked and gate is around the counter. Not other sign on the door saying closing early... One other time I was here got in and out without issue

Two days in a row, their "system is down". Today we called to make sure. They said everything was…read morefine. Took a half hour to drive there - it was down again! And they were nasty about it. I wouldn't have gone, but my return had to go through UPS

Polite, friendly staff. Continently located near the town hall and good parking…read more Selection of boxes and packing materials is on the small side.

Awful customer service, and a rude owner! Short of free amazon return don't waste your time.read more

Worst customer service ever!! Always a very long line out the door and there is every only one…read moreperson working. Some people have very long transactions and take up all the time of that one person. I do NOT recommend this UPS store

I had the same experience as Alice B. I ordered a sign that arrived in Norwood on March 2. The…read morestatus said "delayed due to weather", which was fine, but by March 23, there was still no delivery. The snow had completely melted. I called UPS, and after a lot of teeth-pulling, they said that they had no estimated delivery. I offered to come in myself to pick up the package, but they said that they had lost track of it and that I should ask for refund. Something seems very wrong.

UPS is absolutely horrible. Called to find out why my package has been in processing in Norwood for…read more4 days. Customer service agent was no better than a computer. Trying to tell a frequent flyer that this is normal which it is not. Sorry they are uselessness.

Very bad experience. One of the staff members, an Asian short man, was extremely rude and…read moreunprofessional. He couldn't speak proper English and used offensive slang. He was rude to customers, acted aggressively toward the chef, and created a very uncomfortable environment. What's worse, he kept asking me for tips several times, which felt inappropriate and pushy. I also noticed signs that they may be selling illegal items, which is a serious concern. This place needs to be reported and investigated. I will never come back, and I don't recommend anyone to go there.

ABYSMAL !! Store . I would rate this place a 0 or -5 if that was an option…read more The staff was very rude and disrespectful. I went to cancel a western Union transaction . The guy was rude and told me that it would take 3 days to get my money back because they did not have money in the store . He lied to me!! I called western union customer service they told me once you do cancelations the money would be available immediately. I talked to the store manager and he was even worse than the man at the counter. I don't recommend anybody to do any business in this store at all.