I find the staff and management of Postal Center USA to be very professional. They are problem solvers when it comes to shipping any number of items. Also their printing center is great for color copying. The store is well laid out and various products and services are easy to find. It's nice to have kind, competent people. Dan read more

This place is the absolute pits! Every single person that works there is rude. They are so slow on anything they do. I ship all my UPS packages through Pirate Ship. All I do is drop them off like I've been doing for the past 5 years. I have a small business here in Randolph. They won't give you a receipt it was dropped off which makes me very nervous as there are some shady people hanging out in this place. And..EVERY SINGLE time I have sent a package to them I get a note from Pirate Ship It was measured wrong and it weighed more than what I paid for. They were taking about $5.00-$15.00 out daily. I ship packages every single day between UPS and USPS I never EVER have to pay extra from the USPS only this store! I called Pirate ship and they refunded every single dime this store took from me. Be careful if you are doing your own shipping and leaving it there. I think it's pretty shady they're the only ones that say my packages are more than what I paid for and the boxes are not measured correctly. I have a USPS postal scale. I tape measure every single box! It's maddening as it's the only place around me that takes packages and I have to drop them off here. Pirate ship is well aware of the situation now. Be very careful. read more

Very bad experience. One of the staff members, an Asian short man, was extremely rude and unprofessional. He couldn't speak proper English and used offensive slang. He was rude to customers, acted aggressively toward the chef, and created a very uncomfortable environment. What's worse, he kept asking me for tips several times, which felt inappropriate and pushy. I also noticed signs that they may be selling illegal items, which is a serious concern. This place needs to be reported and investigated. I will never come back, and I don't recommend anyone to go there. read more

Postal Center USA - Terrible experience. Rude staff, aggressive behavior, and constant pressure for tips. Poor communication and possible illegal activity. - Notaries Near Me - Randolph, Massachusetts

ABYSMAL !! Store . I would rate this place a 0 or -5 if that was an option. The staff was very rude and disrespectful. I went to cancel a western Union transaction . The guy was rude and told me that it would take 3 days to get my money back because they did not have money in the store . He lied to me!! I called western union customer service they told me once you do cancelations the money would be available immediately. I talked to the store manager and he was even worse than the man at the counter. I don't recommend anybody to do any business in this store at all. read more

Don't call by phone if you value your sanity. If you can find another option for shipping, do it.

Please do not use their service. They charge $2.00 for a standard Fed Ed envelope which is free everywhere else. Also, I wanted to send something overnight and they wanted to charge me $85 for a one page letter. I went to the post office and I was charged $30.45. This is fraud! read more

Beyond unprofessional. Made an appointment for notary, waited 40 minutes for the person and he did not show up. If I could give less than one star, I would. read more

Rude staff. Asked for a receipt when I dropped off a valuable UPS package. Staff person barked at me "you don't get a receipt!" I left with my package and will never return. I brought it over to a local Staples where they accepted my package AND printed a receipt.. Read the reviews of this postal service place. Almost all are about terrible experiences that customers have had here. Beware! read more

Too bad I can't give less than a 1 star. Customer service is very poor. First time I utilized their services and definitely will be the last. read more

I do not recommend! Poor poor customer service. When you ask for a receipt they tell you to take a picture of it with your phone. Do not trust your things here. They spend their time on the phone! Do not come here! Very rude! I waited to get help holding a heavy box and they were more concerned with their personal phone call that they had on the speakerphone. read more

I open a mailbox on April they there are tell me I can have 4 people in the mailbox. when I'm done with the process with them face- to -face now have two months I'm walking there for my mail I can't get it I can't find my mail have important mail go there when I call the they hand up on me like my mail it's not important read more

This place is a joke. Don't use their mail box drop off service. Four separate packages was shipped to this postal center with tracking number from fedex which owner and employees of this center signed for that they received. Two months later, they had still not given me any packages and some recieved a couple of days ago were not delivered to me either. They claimed packege was missing or returned to fedex even though one package from two months ago could be seen kept by them. This postal center is not giving packages delivered to customers and signed for by them and are claiming that it is lost or returned when shipper and fedex cofirmed they did not receive anything back and that all items remain in their systems as delivered. The owner is shady and very dishonest. if packages where returned fedex would have tracking and shipper would have shipment back. read more

Customer service is AWFUL. They do not disclose price policies. If your fax doesn't go through on the second time, they want to charge you again. read more

9am in my world and their world must be different. Waited until 9:15, still not open. Just terrible. Line of people waiting. Learn how to run a business. You are losing customers and revenue. read more

I wish I had read these reviews before I used this place. I drove there today (09/12/2023) to drop off a pre-paid DHL return package. The woman who served me pasted the customs manifest over the Lithium Battery Warning label on the package. I told her that the warning label had to be visible, but she said "it's not important". She grudgingly moved it when I insisted. Then she took the package and waved me away. I asked for a receipt. She said no, that the tracking number was my receipt. I pointed out that I had no tracking number (I believe the tracking number is generated once the package is entered into the DHL system, and then printed on the receipt). She continued to refuse to give me a receipt, and told me to photograph the package instead. I was in a rush, so I reluctantly took the photograph and left the store. I wish I had not done so. Now I am very uneasy about whether my package will really ship. read more

I won't bother to be shipping anything from Postal Center USA anymore. I've shipped personal packages multiple times and customer service is luke warm at most times. There's one older African American man there who's very friendly, but everyone else barely greets you. My issue is that I had a corporate package to send out via UPS with a pre-printed mailing label. I needed a receipt and they could not provide me one. "We don't do that." "Why not? This is an important package and I need a receipt." "Lots of people drop it off here, you see." "Yes, I have, too. But I need a receipt this time." At this point, he was no longer looking me in the eye. Silence. "We don't do that." He turns around, asks a co-worker." I say, "Every other facility has always been able to provide me a receipt when I need one. The one in Braintree does." Not looking at me in the eyes and with a glazed look, "No, they don't. I dont know who will give you a receipt." So I'm in the parking lot at the UPS Store, 15 minutes away in Braintree, after dropping off the package. Receipt in hand. read more

These people are rude and overcharge. The published fedex rate was $13, they tried to charge me $45. Avoid this place

I'm almost positive this place is a front or a scam or some sort. My brother mailed a packaged on 2/6 and paid for 2-day shipping (approx. $20). It is now 2/13 and I still do not have my package. I suspect, that they charge you for a 2 day or 3 day shipping only to send off your package to USPS via snail mail and pocket the difference. I called them and spoke to MD who stated that "he could not produce proof or a copy of the shipping label". Yes, my receipt says 2 days on it but I do not believe the final label use dot ship it was 2-days at all. I will be contacting the BBB. read more

This place was great but they must have sold the business or switched management because it has drastically turned for the worse. I went to check my po box and was told it had been closed. My boyfriend keeps the key and I would just show my driver's license with no issue to get my mail. The day I went in the lady was trying to charge me to open a new box. I explained to her I had just renewed it so she looks up my name in the computer and turns it to me to read. That's right I SAW OTHER PEOPLE'S INFORMATION: phone numbers, addresses, full names, etc. After that I took it as a loss and let the box close; I would not stay with a place that's so loose with my information. They call me every once in a while but I ignore the call. They WERE a good place but now it's just horrible. read more

I can see why people give this place 1 star. I just went in to return a damaged cell phone and she charged me $1 for a piece of tape. Then I ask for a receipt and she says why?? You just charged me a $1 that's why!!!! Avoid this place. read more

This place is the pits. I've gone to this place twice, and both times there is only one person to take care of a lot of customers. Place looks dirty and disorganized and the young man that took care of me today lacked customer service skills. I went to fax a contract, and I waited for nearly 15 minutes to get this done. At no time he said to me, "Just a couple of minutes more," or something like that. Nothing. He also looked a little too animated as if he was on something. Horrible place. I'll be taking my business somewhere else. read more

This place is trash. They don't even answer the phone. Horrible customer service. Don't understand how this place is still open.

Omg these ppl are huge rip offs !!!! I was trying to mail a envelope with a small item inside and he said it was 15$ what!?!? And he was extremely rude no customer service skills what so ever !!! I was stupidly going to pay for it being in a rush but i was short 20 cents....20 freaking cents !!! And he said he couldn't do it because I didn't have enough ..what! He was extremely extremely rude and I will never return and make sure to spread the word! P.s I went to post office and sent it for$3.35 :) avoid this crap hole at all costs !#! read more

Nice staff, and will compare USPS UPS and DHL prices for you. N.B.: USPS prices are **significantly** higher than online or in person!! But if you need international shipping or out-of-the-ordinary packages, these guys will help. read more

Postal Center is a full service shipping store, the staff is friendly and they handle all the major shippers (UPS, FedEx, DHL, USPS...etc). They are very responsive to customer inquiries, even when their customers are not always well informed (yours truly). read more

Bad services. When there for notary service and I was first in line, but Mr. Nizam Uddin decide to provide services for others that came after me, without even let me know, he could have asked if it okay, he just when ahead and ring up 3 people, not even apologize or thank you. When it my turn, he ruin my form, the form was ripped and wrinkle and I asked him to redo the form, because I have extra sheet of paper, he refused and told me I have to pay extra because he have to re-stamp, he said that the government charge it not him. Total cost for notary is $32. What a ripoff and very bad services, don't come here. I rather go to the one in Braintree next time. read more

Where do I begin. I went into this fine establishment on Saturday 10.29.16 to mail an important package to my credit card company. The line was out of the door and ridiculous, at one point I even considered leaving and riding up the street to the actual post office, but I stayed. (Biggest mistake of my life). Finally I was up next, and asked the lady (Indian?) for a UPS envelope which she handed to me. I then give her the shipping information to create a shipping label which was a P.O Box. If this individual was well trained or well informed a light bulb would have went off above her head and she would have let me know that UPS, FedEx and DHL do not send packages to PO Boxes. ( But it didn't) She proceeded to create the shipping label which I paid $21 for and slap it on the UPS envelope. Fast forward, its Wednesday 11.2.16 I check the tracking to see where my package is. Of course it still says Randolph, MA because this mis informed individual put a FedEx label on a UPS envelope. As of now my package is missing in action. I tried to call the location, she claims she's too busy to look and said " Didn't I see what label she put on the package". I called FedEx and they cant locate it. I am beyond livid, as I expected this package to be at the destination today and its not. I also plan on speaking to the manager/owner. read more

If you're smart, you won't go here for services. They are unprofessional, rude, liars, and will rip you off. Let me tell you a ridiculous situation that happened to me so that you don't have the same situation. I went in to place an overnight shipping of important papers to get my certificate as a Pharmacy Technician. I went in on a Thursday night and paid 49.35 in overnight shipping charges via FedEx. However, the item arrived 5 days later, on Monday. I called Fedex thinking to get an adjustment or return credit, I'd have to go through them. However, because I paid in this store's location, I had to go here to get my return. So I call them to discuss it with them and they tell me because it shipped they can't help me. So I asked for a manager and the information for their district manager, and they hung up on me. So then after work I head into the store about 5ishpm. They close at 6 so I figure this should be quick. However, the man who assisted me, the supposed "owner' named Md Nizam Uddin; who when I asked for his name he only told me MD. Anyway, He said the return would take a while so I said fine and asked for the name of the associate who hung up on me and the name of the owner. He refused to give me the information so i said I was't going to leave until he gave me a name. He then called an officer down to try and settle the matter by getting me out of the store. He told the officer I was being loud and rude and other whatnots and then the officer asked me for my side which I told him and told him I also have a recording of the situation as well just in case. The officer understood my side that they indeed were wrong and managed to get me the name and business card of this manager and I was told in a couple days I should have my return. It shouldn't have come down to this, guys. I work customer service, and for 10years at that. There is no reason this had to happen. He should have apologized and credited me the difference of a 5 day shipping instead of the overnight charge and it should have been settled in no more than half an hour. For the record, the officer didn't seem pleased or surprised that he had to come to this location so i assume this was not his first time having to come deal with some drama from this Postal Service location. I will update in a couple of days. read more

This place is a scam. I tried to send my sprint phone back to sprint via UPS through this store, and needless to say, it's been a month and Sprint still has not received the device. I was worried when I dropped it off because thee was no formal acknowledgement of the transaction. I'm not sure if this place is a scam or just highly disorganized, nonetheless, stay far away. read more

Such horrible service here! The Indian worker/ manager woman is so rude. Came in to return something via UPS and before i could explain that i was given a code for the store to print out the lable, she went on and on that i need to use the computer to print out and pay $3 to use it. I then told her what is needed to be done, and she rolled her eyes and literally waved her hand in my face (like almost touching my nose) and said dismissively "not here" and just walked back into her safe space in the back room. Why so rude woman? read more

If I could give a zero rating, I would. I have been going to this postal center for years. The other day I went to the postal center to drop off a box for pick up by ups. The lady at the counter put the shipping tag on the box the wrong way, so ups returned the box to my home. So today I went back to the postal store to have the box shipped again, this time asking that the tag be put on the box the right way. When I got to the store, I told the lady about it and told her that I knew this would happen, because when I went to ship the box the first time, I noticed that the shipping tag was put on the wrong way and asked her if that would be a problem to which she said no. At this point, an older guy who has been working there for years started to swear at me. He told me to stop "bitching," said he did not "give a shit", and asked me to get the " hell" out of the store. When i told him there was no need for swearing, he said again that he did not give a shit and that the store is due to close anyway. I asked for the owner's contact number so that I can speak to the owner whom I have met several times, the older guy told me he will not give me the owner's contact number and that I would have to come back. I am totally shocked at the employees behavior!!! In addition, he told me to take my box back and that he would not allow ups to pick it up for shipping. He the took the box and put it outside the store on the sidewalk!! I told him i would not take the box and that if the box went missing, he would be responsible for the contents in the box. The lady at the counter who originally put the shipping tag on the wrong way on the box, said that she was sorry the older guy at the counter kept swearing at me. All of this happened in front of several customers and there was an additional male employee behind the counter in addition to the lady and the older man at the counter. Horrible, horrible, horrible, experience!!!! Update: 8/15/14 Owner of store emailed me twice to apologize for what happened in store. He said that swearing employee was terminated. I take his word for it. Over the years, I have frequented this store many, many times. I have never had a problem before. I have always receive good service. I don't know why this employee was so hostile yesterday; however the owner assured me that he made it right. I appreciate the owner's willingness to reach out to me and correct the situation. read more

Went to drop off some pre paid ups boxes -lady behind counter handed me a piece of paper with other ups locations that said their ups account was closed and I need to being it to another location- the lady behind the counter said their scanner was broken-i have been to this store a few times and feel like they are incredibly expensive also I have a feeling they don't take pre paid ups labels cause there's nothing in it for them I'll never step foot in here again read more

Postal center is great but there is this on African American female that just started this year and she is so rude for no reason. Horrible attitude and whenever I ask her a question she answers me with a mmmmhm so dam rude. read more

First of all when i stepped in i went to the computer and sat down to get started and the female employee said to me rudely "did you read the sign? U have to agree to the terms first" so i asked can i use it and she said ok. I didnt like her tone of voice or the way she went about telling me that, But no big deal then I opened up my email to open a file to print, which is a microsoft word file i was having trouble getting it opened and the computer was running slow no big deal again im a patient person. I needed to print a contract for an appointment that i had for my business. finally after almost 10 minutes literally i finally got it opened. which shouldve taken me about 5 minutes. Instead it took me 45 minutes and i was late for my appointment the printer wouldnt print after making several attempts to print it. come to find out the printer was jammed. After informing the employees they took forever to address the issue to the point that i had to ask again. After fixing the jam or whatever it was i made several more attempts to print but nothing. And i followed the instructions posted which stated to print to the xerox printer. After all this i informed the male employee that i was in a rush so he came over and tried printing it out to the color printer behind the counter instead. After printing my contract out i go in line and instead of getting my contract that printed he takes a customer which had around 30 - 50 pages that needed copies but he had to feed it 1 by 1 because the xerox printer wasnt working. By the way the female had left the store and it was only the male employee at this point. Instead of atleast saying it will be a minute or ill be right with you he continues to make these copies 1 by 1 while im sitting here already late. I kept my cool and after atleast 10 minutes i make it to the counter only because the female employee came back and the contract was printed the wrong way by the male employee. It was reduced to less then half the size of the page. So i spent 45 minutes in this place to print a contract that shouldve taken me 5 minutes to do, and walked out without a copy of a contract and on top of that i was late for a very important appointment and i was still charged for a computer that wasnt even working right. The female employee was rude and the male employee was spread to thin cause the female employee had left him by himself. Thats my last time going there. Bad customer service and its time to service the computer and the printers. read more

I am in FL. My friend had to overnight me a package from Boston. She stopped at this location to do it. HUGE MISTAKE! When she texted me the total cost of shipping, I called her right away! I told her to go the us post office. She must've had me on speaker because the cashier kept saying the post office was closed. I told him No there was a 24 hour location open in South Station but according to my friend she had already paid the ridiculous shipping cost. I am now thinking he didn't even put my package to go for next day delivery. If she would've went to a real post office it would've been half the price she paid and it would have been guaranteed that I receive it the next day!! So here it is the next day and I do not have my package. They didn't even provide her with a tracking number!!!! So I have no idea where this package is. She just received a receipt of the money she paid. UNPROFESSIONAL!!! There is no telling when or if I will get my package which was VERY important that I receive today!!! I am going to call them Monday to see what kind of song and dance they will give me about my package. I hope my friend calls them so she can get her money back since they didn't ship it next day like she requested! Places like this should not even exist. Go to the real source for your shipping needs, real US Postal Offices, UPS and FedEx stores. These Mom and Pops shops (of foreigners) are the worst! read more

Recently I sent a package to the West Coast and needed it to be packaged... These guys are pros.. not only did they do as I requested, but educated me as to tips to save money on future needs... The package arrived exactly when they told me it would. Nice store, Good location, Great staff! read more

Before the new owners came aboard I loved this place. Always courteous and very helpful. I rent 2 mailboxes here. Now with the new owner they have lost my deliveries 3 times. I attempted to be patient with them and asked that they reimburse what was "lost" although they had signed for all the items! I was ignored completely. When my year is up with them they will lose an 8 year long customer! read more