Wish I did my research first before signing up for a mailbox here. Plenty of other negative reviews about this place. This guy is just plain rude, in a sort of stupid way, his mouth just doesn't stop spewing. Should have taken that as a warning sign.
The signup process was painful. What should have taken 5 minutes took him 15 minutes.
My observations so far:
1. The mailbox contract says there is additional fees for some situations, but he said "we don't charge that". So I asked him to change the contract, he did but not without complaining.
2. Two weeks after opening the mailbox and I still haven't received copies of the contract, he said it would be left in the mailbox.
3. Went to the store first time on a Saturday to pick up a package and it was closed, although their website says open on Saturdays. Called later to ask why, he said "oh, nobody uses that website anyway" , he got argumentative and started complaining about the USPS. Ended up hanging up on the guy.
Amazes me that businesses think they can actually argue with their customers.
I recommend the shipping services of Wil Ship, 3 minutes away on Washington St.
The UPS Store mailbox services are looking better and better.
Update 1-2-2012:
1. He changed the website to show Saturday by appt only.
2. Received my first package, went after hours to pick it up. It was crammed into the mailbox so tight I could not remove it. Had to cut the exposed end open with a pocket knife, remove the contents, then cut away at the box to remove it piece by piece. Can this guy get anything right? He should have left it in the locked box for large packages and given me notice and the key to access it, which is their standard procedure. read more