Phenomenal Customer Service and Attention to Detail Tom took such wonderful care of me and was able to get a parcel couriered when literally no one else could deliver in our requested window. They offered a tight turnaround and excellent communication all thew way through. Would recommend to anyone in Boston. read more

I do not recommend using Breakaway Courier Systems. I called them to book an important time-sensitive job. I gave them my credit card information and I sent in the paperwork via Federal Express overnight mail. The mailing contained a letter outlining the job details and cash that was necessary to pick up the documents I needed. (This was not to pay Breakaway for their services - it was the fee to obtain the docs from an outside organization.) Once they had the mailing they said they would do the job because they needed the money up front to pick up the docs. I requested that they call me when the job was complete (in my letter, as I was instructed to do, and I stated this over the phone.) It was getting late and I had not heard anything. I called to check on the status and was told the job was booked yesterday, the day I called, but nothing came in the mail. They said they share an address with an apartment complex next door so packages are delivered there on occasion. I would never have sent items to them (especially cash) if I knew there were a strange address situation. They looked for the package and could not find it and said this had to be an issue with FedEx. I reached out to FedEx who said it was delivered, just like my tracking stated. I was very stressed at this point because the pickup location the courier needed to go to closed in one hour. I called Breakaway back to see what we could do to get the job done. I expressed my concerns about the fact they share an address and also let them know I was frustrated that they weren't willing to work with me. The person I spoke with and I did get into a tiff about the situation in general. She said to "fix this with FedEx" and then proceeded to hang up. I was 100% intentionally hung up on. I called back hoping to get someone else, which I did. I asked if there was any way to get this job done. I was told it couldn't be done because the documents required a fee to be picked up and they needed that cash or check physically in their hands. They refused to advance the $50.00. I asked if they could charge my credit card, if I could overnight cash or check again (taking another risk with mailing, but I was desperate to get this done), if I could wire the funds, etc. I was willing to do anything in order to get the job done that day but they would not work with me. I physically couldn't go there because I am located in a state hundreds of miles away. The lack of effort and assistance was surprising because I had Breakaway do the same exact job for me a few months back in an emergency rush situation. They had no issue advancing the funds and picking up the docs. They just charged my credit card. The person I was working with put me on hold and when she came back she said the job was done earlier in the morning. I never received the phone call I was supposed to when the job was done and I never received a confirmation e-mail or credit card receipt. I also never received any apology for being told the wrong information, being hung up on, for the stress this caused, for the miscommunication, etc. A simply apology would have went a long way. What I did receive was bad attitude from the beginning and horrible customer service. I had two people at Breakaway telling me FedEx made a mistake and no one ever saw the package - when in fact that was the opposite of what happened. I had to call FedEx multiple times, reach out to other couriers, etc. It was a huge waste of time and caused unnecessary stress. I still have not received an e-mail with the credit card receipt and would rather not reach back out to this company for one. Hopefully it will arrive soon so I can avoid that. read more

I found out very last minute that an important client needed a file delivered in hand, not electronically. I had no way of getting the files where they needed to be on time (thank you Boston traffic), and Breakaway came to my rescue! I had never used them before, and found them through a simple Google search. Scott, answered the phone immediately, and followed up with me throughout the day to check on the status of the files, and let me know how everything would work. I got a receipt and confirmation of the delivery, and could not have asked for more professional, reliable service. read more

I call Breakaway courier when I need to send things to obscure places in New England that I know City Express will never find. I really appreciate their willingness to work with me when I have absurdly short timeframes and ridiculous requests like finding places in the mountains where there are no street signs. Price isn't a huge concern for me, but its appreciated when they charge me 1/4 of what the postal service charges based on weight. I would disagree with the stoned driver, the two I always have are very nice, alittle quirky, but hey, as long as my package gets there, that is my only priority. read more

It seems that the courier we used occasionally before, Performance, joined Breakaway. My first experience with them: at least $5 more for the delivery and no receipt. When I called, I asked for one, gave them my email address, followed up twice with an email; it has been a few weeks now, nothing. read more

Breakaway really helped me when I was in a tough spot in a time crunch. They assisted me with doing what I thought was impossible, but picking up a phone from the Logan airport lost and found on behalf of my executive and getting it back to her. The team was helpful, quick, resourceful and communicative. Great service will use them again! read more

This was the first time I had ever used a courier, and my stuff came in the 2 hour time frame that I needed without any issues. Not sure about their prices, but it was worth it in a pinch! read more

Although the bike courier was extremely nice and fast the people I spoke with over the phone were extremely rude and condescending. I was waiting for a package to arrive and called to check in as my boss was trying to leave to catch a flight. Not only did the person on the other line talk down to me he then mocked me when I was upset that it was running late. I have never been spoken to like that by a company that has been hired. I would not recommend them nor would I ever use them again. read more

Never used before, was in a pinch. almost half the price of the usual courier service we use, so I was quite nervous handing over the very important document. However, it was picked up about 20 minutes after I called to schedule and scooted over to Cambridge. Friendly guy, good service, good price, what more can a gal ask for. read more