We recently sent a very important document via UPS Overnight. Unfortunately, severe storms at UPS's Kentucky hub caused the initial delay, which was understandable. However, what should have been a short weather-related delay turned into several additional days, resulting in extra hotel stays and other unexpected expenses. The representative at the UPS Store on Grove Street in Braintree went above and beyond to help us. He took the time to file a claim on our behalf and guided us through the entire process. Although the initial weather-related delay was considered an "Act of God" and wasn't covered, he recognized that the additional delays were not weather-related and should be reimbursed. Yesterday, we received a check because our claim was approved! Exceptional customer service is hard to find these days, but this UPS Store proved that it still exists. We are incredibly grateful for the professionalism, persistence, and genuine concern shown to us throughout the process. Thank you for turning a very frustrating situation into a positive experience. read more

If I could give zero rating, I would do that. Poor service and unprofessional price is outrageous higher than the price on its website. Something suppose to be around 50, and wuoted me 86 to start with. Then, try to push me to 128 for 12 hour earlier delivery time. I went to fedex store which I just need to drive two extra miles. Much more pleasant customer service and Charged me only 68 for the 128 dollar quoted by UPS. This ups franchasing model just is broken. No wonder I always think FedEx more expensive is wrong. Go FedEx better!!!!! read more

Super service there. The Manager " Keshav" is always smiling, helpful, and knowledgeable about all shipping products. He definitely deserves a raise. He is an asset to The UPS Store Brand. I would travel any distance to have him help me. Billy C. read more

I am so disappointed with this location. First I sent something to myself to California. It came back to the original address. They scanned the wrong label. Second. I brought in a picture and spent 200 for them to wrap and send. No kidding. It shows up. I could had done what they did. A couple pieces of bubble wrap and in a huge box. No other stuff I f. So yes. The frame broke. I paid for that ? Smh. I won't ever go back to that location ever again. They can hit be trusted to handle your delicates period read more

Tricked me into paying 20 dollars for shipping a card. Dishonest service. Avoid at all cost!

I made an appointment for a notary, but then after driving 30 minutes, they said they dont have one. They will never have my business again. 0 starts if possible. If you dont have a Notary dont allow booking.. read more

the family that runs this store are absolutely amazing, they know what they're doing and get you in and out as quickly as possible, I can not say enough good things about this store, it's a pleasure to deal with people who are good at what they do and these guys are great at what they do!! read more

If there were negative stars... I had bicycle sent to this establishment as a hold/pick up. I paid $180 for transport from Colorado. Then, this place charged another $30 holding fee. It was there less than 2 business days. They are an unofficial access point, so according to UPS customers' service, they can charge whatever. UPS doesn't have control or any warning as to independent franchises/pirates. To top it, the man there told the sender that if it wasn't picked up in 2 days, he'd send it back. The sender stated that the man was rude and uncooperative as I found him to be at the Grove St. ups "store". Never again will I use this place and unlikely to use ups. read more

Customer service is atrocious. Been here 3 times and each time the cashier was rude and not helpful. It doesn't take much to assist a customer in need. Imagine your parent coming here. Will be sure to tell everyone to go somewhere else. read more

I needed to return an item to Amazon. The worst UPS Store, without a doubt. 8 people in line 3 staff chatting in a corner and 1 poor man trying to get the line down. read more

This once a location I used for years. Not only for a mail box but for any and all packages. Shipping or Receiving. Upon moving I had a new mail address but always shipped my packages. The crew was top notch and beyond helpful. That was then. I recently went there with a normal package that seemed to be a problem for what I guess are the New owners. No help what so ever and there seemed a wee bit of a language barrier. But this is a customer service based operation and having a convenience store attitude will not cut it. Next they'll have lottery tickets. We are all good at something but not everything. read more

Amazing job! Had to ship two pair of race skis to my daughter in Colorado. The staff at this store were incredible. I was shocked at how well these skis were packaged and wrapped. They truly cared about doing a good job. A+ in customer service! Highly recommend. read more

The UPS Store - Shipping Centers Near Me - Braintree, Massachusetts

Lack of customer service. Not very helpful or very friendly. It was difficult dealing with them for a simple shipping related request. If they are operating a business, they should first lean to treat their customers better. This is why small businesses fail. This "UPS Store" does not live up to the standards of UPS. read more

I went in right after opening today 5/12/22 and there was only one gentleman working and there was already a long line. I was a bit apprehensive as recent reviews weren't great. The gentleman was so very nice and helpful. I was shipping food to New Jersey and was just having UPS pack. He was very careful when packing and it was refreshing to receive such great service and good conversation. Especially from someone who's only been in the country for 6 months. I Don't want to butcher his name but it began with an S and I believe he was from Nepal. Thanks again for making a stressful morning better! read more

A few choice words? I was frustrated, but never cursed nor said anything disrespectful to any personnel. Other customers said things about me? How unprofessional is that for you to say? I am Coming out of my way and from Quincy Point. You didn't even want to assist me with calling UPS to remediate this. Oh that's right, you are a private company even though UPS is on your door read more

Dropped off a package with pre-paid laid. Didn't take the receipt because thought I didn't need it because over the years there was never issued. the package didn't have update days later and I called the store and USP. Neither side tried to help at all!!! UPS said they never had the package so they can't even do any research on it WHAT??? Called the store where I dropped off the package they told me they don't keep receipt from previous business days..... all their computer system scanning was only for the total of packages and it is not even linked to UPS. Means even they scanned, until the UPS scanned when they picked up and that's the time it will update the status.... Some one took all my info and promised will call me back which never happened. Now two weeks later nothing nothing at all. and no body knows where my package went strangely. Anyway how can my package nowhere to be found???? The store told me they can't print the receipt to proof that I dropped off my package and UPS telling me they never had possession of it. nothing but just getting run around here. so disappointed.... read more

I went there yesterday 7/22/18 to do a return to Amazon. The man working behind the counter took my phone away from me to help process the return/ refund. He pressed refund to a "Gift Card" without my permission. I wanted it on my Amazon store card account...which was an option, but he was rushing through it. Did not realize this until later that day. So, now I'm stuck with a gift card that I cannot use to replace the money to the store card that was used to buy the item. So, I still owe the money even though I technically got a refund... thanks to this idiot who had no business touching my phone. NEVER EVER GO HERE! read more

We dropped off two packages here and it was so easy! Staff was super nice and we were in and out within 5 minutes! Thank you!!

ups is a terrible company making people sign for packages or go to the store. Any other delivery company would do no contact. They were suppose to send my package back after a week but have held it for a month. I'll never use UPS again. People on the phone can't even speak english read more

This location is the best Bob went above & beyond for me today. I highly recommend you all out there to come to this location. I live in Quincy and the Quincy UPS location was no help at all. Bob you are the best! Million thank you to you. It was definitely VIP service treated like a family. So I didn't had to drive back & forth to print out my new slip. Donna Margaret & Gee Ma Lee read more

I was relocating from MA to GA this weekend. Went to two post offices- Weymouth and Quincy. Both did not bother to welcome us and gave several reasons why they couldn't accept my packages. Pulled up to UPS, held hands, and prayed for better service. The employees not only welcomed us, but also helped us move packages into the facility. Upon weighing and Measuring the packages, the employee informed us the boxes were under the weight/ size limit for the USPS. Both employees were cheerful, helpful, and overall amazing during the processing of our boxes. I am so thankful that I went to that particular store and received that level of customer service. read more

I had an amazing experience at UPS! I was shipping something abroad and noticed that the shipment was not tracking and became very concerned that the package would not reach the destination. I called the ups in Braintree, spoke to the owner who immediately followed up with UPS central. He informed me of the steps he took in order to locate the package and then followed up with me the following day. They found the package!! I was so incredibly impressed by the professionalism and the follow through! I would highly recommend this UPS branch to everyone! Also would like to say that the staff who work at UPS, Rob is always friendly! read more

I am so lucky this place is close by! I have gone here for several services and always had good luck. I've had to print a few things here last minute and was pleased. One time something wasn't printing correctly and the staff went in the bad and reformatted my document to help it print out better. Definitely went out of his way to help me which was super nice. I've also had to mail packages and they are almost prompt and polite! read more

**"Update*" #NotTheRealUPSStore To the manager Kevin who responded with a long winded response, once again, you prove my point of lack of care and customer service. Your employee Tricia and Bob knows what I wrote above is accurate and instead of acknowledging, you came to argue to be right and strong, instead of setting clear concise expectations. #wrongandstrong. Smh No worries, carry on with your business. I'm only one customer ;). #NoFussBruh #PoorLeadership #LackOfLeadership #PoorCustomerService #IguessThatsHowYouRoll #NotTheRealUPS read more

A big THANK YOU to the UPS store in Braintree! After getting rude service at Staples, they helped me get my print outs for an interview that afternoon. Friendly and helpful! read more

If one could marry a UPS store, this would be my man. I had to drop off some packages the other day up in Everette at the UPS and that experience was miserable on so many different levels. When I feel up for a rant, I'm sure I'll review them. But as for right now I want to sing my love from the hill tops over the Braintree UPS store. I came into this location armed with my box, return label, and packing tape. Kevin saw me and told me to put the tape away. Within a matter of seconds he had already printed up my tracking number with a smile and many kind greetings and salutations. Done and done. Oh my gosh, I will be back. And THANK YOU SO MUCH Grove Street UPS for remembering what customer service really looks like. read more

Today was my 3rd time at this UPS store and I'm again impressed with the service. The gentleman who assisted me today was courteous and knowledgeable. I also noticed that he didn't give an attitude to a couple of customers who walked in right at 3 o'clock, the closing time. The store is also well maintained. Everything looks very prestine. I will continue to ship from this location. Keep up the good work. read more

The UPS Store - Shipping Centers Near Me - Braintree, Massachusetts

This store and its' ownership/staff are fantastic. They are knowledgeable and take all the guesswork out of shipping domestically or internationally, and packing fragile items. All the staff have the same "can do" attitude and attention to customer service...the sign of a well-run business. Convenient hours and location. 5 stars! read more

not sure what happen to Kevin. but the women that answer the phone today is the same women Ive been dealing with for the past year and she's been horrible very unprofessional not caring at all not helpful. she is the reason I did not Renew my mailbox. always has an attitude and over all very rude. everyone else prior to her have been amazing reason why I left 5 stars before and an amazing review. After have such and amazing experience with this store and now just a horrible experience for me and my wife read more

I've been a few times, most of the times just to send a package or two with the labels already printed. People who work here are super friendly and fast. I especially liked Kevin; he seemed the friendliest out of the friendly bunch. read more

This is the place to send things off to far places. The staff is always pleasant and professional. The owner always greets with a smile and is ready to ship the goods. read more

Wow how unfriendly. They would not allow me to email them an address label. Instead I forced to use their computer for $2.50 and have to sign on to my personal email. I would of gladly paid to have them printed the the label. I've used ups stores when traveling for work and have never run into this before. Above all the guy seemed angry I even asked and was clueless about the ramifications of signing on to a personal email account from a public computer. Now I have to change my password. read more

The agent behind the counter, Bob, was incredibly nice and efficient. I was very impressed. Great customer service.

LOVE this UPS location. Owner-operated and it shows. Wonderful customer service, and very friendly staff. UPS can be a bit more expensive than USPS but we like to work with local businesses and the service cannot be beat. Additionally, UPS tracking is more precise and accurate for important shipments. Overall, a great location and I'm glad we have them so close to home! read more

This place is amazing. In & out in 2 mins. Staff is super friendly and they are in touch with the modern world and requests to ship back items. Get a tracking #. read more

Had to drop off a package that already had a prepaid shipping label attached...very friendly and gave me a receipt for proof of shipping

This review is a long time overdue but this is my favorite UPS location. I have used many different UPS locations and the difference is palpable. I came here during the Christmas rush with two major parcels and a ton of Christmas cards and the service was impressive. It was fast and personable; they even helped with the presentation of my boxes with tissue paper, etc I had brought along. I felt completely taken care of and in good hands. Love, love, love! read more

This store is by far the best store I have ever used. I started using them a little over two years ago and havnt looked back. Not only are they professional, courteous, and helpful, they are your friends. They know most of the people who walk in by their first names. On top of that the owner is usually there working as well. I cannot recommend this place enough. I'm not even from Braintree, I drive 15 minutes out of the way to go to this store over any others and I live less than 5 minutes from both a post office and another ups store. If you need to ship anything, ever, use this store. You won't ever go anywhere else. read more

We had a box at the UPS store in Quincy and had to go elsewhere when that store's roof collapsed and took forever to reopen. We met with the guys at the UPS Store at 288 Grove St in Braintree and they made us feel like VIPs, helping us get setup there. We receive a lot of personal and business packages and they are always total pros. Can't say enough good things about them. read more

Wonderful family owned and operated business. I have been using them for years with both personal and business mailing. I drive by a FedEx and the Post Office to come here, because the staff is always professional, pleasant and patient. I strongly recommend their services. read more